Technical advisor Work, Jobs in Birmingham, Eng (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
9d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Field Service Technician - Birmingham (6 Month Fixed-Term Contract)
Focal Systems —Birmingham
- £17 an hour
- Weekend availability
- Maintenance
- Travel
- Power tools
- Annual leave
Quick apply
Customer Service Advisor
Student Castle Property Management Services Ltd —Birmingham
- £26,436.80 a year
- Full-time
- CRM software
- Social media management
- Writing skills
Quick apply
Aftersales Advisor
BCA —Wolverhampton
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
IT Field Engineer - Birmingham
T-Tech —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
5d
Client Support Analyst
Johnson Controls —Solihull
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
10d
Customer Service Advisor
Cromwell —Brierley Hill
- Communication skills
- Annual leave
- Employee assistance programme
Head of Technical & Facilities
Midlands Arts Centre —Birmingham
- £40,210 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Specialist Customer Service Advisor
Cromwell —Brierley Hill
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Recruitment Advisor
Higgs LLP —Brierley Hill
- Recruiting
Quick apply
Client Advisor/Account Handler
Marsh —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
Senior HR Advisor
Bannatyne —Solihull
- Up to £40,000 a year
- Hospitality
- Data analysis skills
- Analysis skills
- Annual leave
- Employee assistance programme
5d
Protection Advisor (SELF EMPLOYED)
Southcote Financial Limited —Birmingham
- From £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Marketing
- Free parking
- Work from home
Quick apply
4d
Space Planner
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Dealer Sales Development Consultant - Europe and West Africa
Caterpillar —Solihull
- £57,700 - £70,000 a year
- Spanish
- Customer service
- English
- Annual leave
5d
Sustainability Advisor
FSW Ltd —Cannock
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
12d
Customer Success Manager (UK)
LegionellaDossier —Birmingham
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Quick apply
Data Governance Manager
Olive Jar Digital —Birmingham
- Full-time
- Remote
- Analysis skills
- Communication skills

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technical advisor jobs near birmingham, eng

Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
9 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

technical advisor jobs in birmingham, eng

Senior Customer Service Advisor

JUNIOR SALES ADVISOR

Field Service Technician - Birmingham (6 Month Fixed-Term Contract)

Customer Service Advisor

Aftersales Advisor

Service Desk Manager

IT Field Engineer - Birmingham

Client Support Analyst

Customer Service Advisor

Head of Technical & Facilities

Specialist Customer Service Advisor

Recruitment Advisor

Client Advisor/Account Handler

Senior HR Advisor

Protection Advisor (SELF EMPLOYED)

Space Planner

Dealer Sales Development Consultant - Europe and West Africa

Sustainability Advisor

Customer Success Manager (UK)

Data Governance Manager

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