Lead Customs Operations. Drive Excellence. Make an Impact.
At Carousel Logistics, we are specialists in time-critical logistics and supply chain solutions across Europe. We are looking for an experienced and driven Operations Manager – Customs & Brokerage to lead our UK customs and brokerage operations and play a pivotal role in delivering exceptional service to our customers.
This is an exciting opportunity for a proactive leader who thrives in a fast-paced environment, enjoys solving complex operational challenges, and is passionate about driving operational excellence, developing people, and delivering outstanding customer experiences.
As our business operates 24/7, flexibility and adaptability are essential to success in this role.
The Opportunity
As our Operations Manager – Customs & Brokerage, you will take ownership of the day-to-day management of customs, brokerage, transit, and non-transport services across the UK.
You will lead operational performance, ensure regulatory compliance, drive continuous improvement initiatives, and build strong relationships with customers, partners, and internal stakeholders. This role offers the opportunity to influence strategic decisions while making a meaningful impact on the growth and success of the business.
Key Responsibilities
Operational Leadership
- Lead the day-to-day delivery of customs, brokerage, transit, and non-transport services, ensuring operational excellence, efficiency, and compliance.
Leadership & People Management
- Provide inspiring leadership, developing high-performing teams and fostering a culture of accountability, collaboration, and continuous improvement.
Customer & Stakeholder Management
- Build trusted relationships with customers, partners, and internal stakeholders, delivering exceptional service and supporting new business implementations.
Compliance & Risk Management
- Ensure full compliance with UK customs regulations, import/export requirements, and company policies while proactively managing operational risk.
Continuous Improvement & Innovation
- Drive process optimisation, embrace automation and new technologies, and champion initiatives that improve productivity and service delivery.
Performance & Reporting
- Monitor operational performance, analyse key metrics, and provide insights that support effective decision-making and business growth.
Travel & On-Site Support
- Represent the business at customer meetings, audits, and operational reviews, with occasional travel within the UK and Europe.
What We're Looking For
Experience
- A minimum of three years' experience in customs brokerage management
- A background within freight forwarding, logistics, or supply chain operations
- Experience leading teams within a fast-paced operational environment
- Strong knowledge of:
- UK customs procedures
- Import and export regulations
- Transit processes
- Non-transport brokerage services
Skills
- Strong leadership and people management capabilities
- Excellent stakeholder engagement and communication skills
- Commercial awareness and a customer-focused mindset
- Strong problem-solving and decision-making abilities
- Proficiency with customs software, TMS platforms, and operational systems
- Highly organised with exceptional attention to detail
Qualifications
- An industry-recognised qualification in logistics, customs, international trade, or a related discipline is desirable.
How Success Will Be Measured
Success in this role will be measured through:
✔ On-time release of customs files
✔ Productivity and operational efficiency
✔ Compliance performance and reduction of penalties and fines
✔ Accuracy and minimisation of post-entry amendments
✔ Team engagement and attendance performance
Why Join Carousel?
Salary & Benefits
- Basic Salary of up to £60,000 per annum
- Car Allowance of up to £6,000 per year
- Hybrid Working options
- 24 days' annual leave plus bank holidays
- Your birthday off
- Health Cash Plan
- Free onsite parking at our Birmingham Airport location
- Company discounts and regular social events
- A safe, modern, and well-organised working environment
- Real opportunities for career development and progression
At Carousel, our values guide everything we do:
Ownership
We take responsibility, make decisions, and deliver results.
Learning
We continuously improve, share knowledge, and embrace opportunities to grow.
Caring
We support and respect our customers, colleagues, partners, and communities.
Ready to Lead the Future of Customs & Brokerage?
If you are an experienced customs professional looking for a leadership role where you can influence strategy, drive innovation, and make a genuine impact within a growing international business, we would love to hear from you.
Apply today and become part of a team that keeps Europe moving.
