Customer experience specialist Work, Jobs in Birmingham, Wmd (with Salaries)

Administrator
Davies —Birmingham
- Part-time
- Microsoft Word
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Assistant Concierge - Bank Staff
Spring Housing Association —Birmingham
- £13.00 - £13.44 an hour
- Weekend availability
- Experience working with children
- Front desk
- Cleaning
- Annual leave
Quick apply
5d
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
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Administrator, Personal Assistant & Luxury Sales Trainee
Oakbury Watches —Lichfield
- £28,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Sick pay
Quick apply
Warehouse Operative Nights
Evri —Birmingham
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Post Office Counter Clerk
TGJones —Birmingham
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Banking
- Employee assistance programme
- Employee discount
Quick apply
3d
Maintenance Operative - 20 hours
Urbanbubble —Birmingham
- £14,000 - £17,500 a year
- Part-time
- Customer service
- School
- Annual leave
- Referral programme
Quick apply
Administrator (12 month FTC)
Rubix —West Bromwich
- Full-time
- Computer literacy
- Administrative experience
- Data entry
2d
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
11d
Sales Advisor
FlooringSuperstore.com —Birmingham
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
13d
Order Picker/Packer
Hard To Find Whisky (Hard To Find Group) —Birmingham
- £24,784.50 - £25,000.00 a year
- Full-time
- Forklift
- Warehouse experience
- In-person
- Employee discount
Quick apply
Sales Executive
WeBuyAnyCar —Birmingham
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Festive Sales Assistant - Selfridges, Birmingham
Nespresso —Birmingham
- £13.45 an hour
- Temporary
- Communication skills
4d
Customer Collaboration Specialist
Mondelēz International —Birmingham
- Temporary
- Hybrid work
- Microsoft Office
- Analysis skills
- Work from home
2d
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Car Sales Executive | Sales Associate | Sales Specialist
Holdcroft —Solihull
- Sales
- Communication skills
- Negotiation
Quick apply

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Administrator

Davies -
Birmingham

Quick apply

Job details

Permanent | Part-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
English
Microsoft Office Suite
Administrative experience
Maths
Data entry
Customer support
Customer interaction
Office experience

Full job description

Description

Location: onsite, Birmingham
Part-Time: 30 hours per week

We are looking for a highly organised and detail-oriented individual to join our team in an administrative support role. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working with accuracy, structure, and clear processes.

In this role, you will play a key part in supporting the wider business by handling tasks such as processing payments, preparing claims for billing and closure, managing archiving requests, and responding to general enquiries. You will work closely with colleagues to ensure service level agreements are met while maintaining a high standard of customer service and attention to detail.

What will your day look like:

Review and process payments in line with file handler and client instructions
Monitor and manage external archiving requests and submissions
Reviewing claims ready for final billing and closure
Answer telephone calls as required and deal with general enquiries
Other tasks to support the business plan as and when necessary to ensure company business objectives are met.

Knowledge and Abilities:

Previous experience of working in an administration role is preferable
Demonstrate a high level of accuracy in data input and attention to detail
A good standard of written English
A good mathematical mind
Familiarity with standard office packages such as Word and Excel
Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
Provides solutions rather than problems – shows initiative
Work to deadlines to achieve client service level agreements in a changing and demanding environment
Able to demonstrate effective management of time and resources
Able to identify when guidance is required from other team members on decision making
Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
Able to demonstrate effective customer service skills, actively seeking and responding to feedback

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

Quick apply

Refine Your Search

customer experience specialist jobs in birmingham, wmd

Administrator

Assistant Concierge - Bank Staff

Customer Onboarding & Transition Specialist

Administrator, Personal Assistant & Luxury Sales Trainee

Employment Specialist (IPS) - Birmingham & Solihull

Planner Coordinator

FM Help Desk Operative

Warehouse Operative Nights

Post Office Counter Clerk

Maintenance Operative - 20 hours

Administrator (12 month FTC)

Senior Customer Service Advisor

Sales Advisor

Order Picker/Packer

Sales Executive

Festive Sales Assistant - Selfridges, Birmingham

Customer Collaboration Specialist

Income Collection Officer

Delivery Manager

Car Sales Executive | Sales Associate | Sales Specialist

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