Customer relations representative Work, Jobs in Birmingham, Wmd (with Salaries)

Information and Research Officer (Member Services)
Police Federation of England and Wales —Birmingham
- £17,000 - £21,000 a year
- Part-time
- Research
- Databases
- Administrative experience
Quick apply
13h
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
- Cleaning
- Training & development
Quick apply
International Recruitment Operations Manager
University of Worcester —Worcester
- £31,236 - £37,694 a year
- Full-time
- Databases
- University
- Continuous improvement
- Employee assistance programme
Senior Consultant-Benefits Management & RE Strategy
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Writing skills
Quick apply
Senior Consultant-Real Estate Strategy & Workplace Consulting
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- Writing skills
Quick apply
Operations Manager
DSV —Swadlincote
- Full-time
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
HR Advisor
Corpay —Walsall
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Sales Executive
Brayley —Stourbridge
- £22,500 - £65,000 a year
- Full-time
- Customer service
- Communication skills
- Life insurance
- Referral programme
Quick apply
Catering Supervisor
BaxterStorey UK —Birmingham
- £14.94 an hour
- Part-time
- Hospitality
- Cooking
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Cyber Security Alliance Manager
Softcat —Birmingham
- Hybrid work
- Analysis skills
- Leadership
- School
- Flexible schedule
Warehouse Operations Manager
DSV —Swadlincote
- Full-time
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2
University of Birmingham —Birmingham
- £19,278 - £26,741 a year
- Full-time
- Engineering
- University
- Communication skills
- Annual leave
- Sick pay
Quality Engineer
Artifex Interior Systems Limited —Birmingham
- Full-time
- Engineering
- Quality control
Quick apply
Quality Manager
Trifast —Walsall
- Full-time
- Continuous improvement
- Quality control
- Training & development
- Annual leave
- Employee assistance programme

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customer relations representative jobs near birmingham, wmd

Information and Research Officer (Member Services)

Police Federation of England and Wales -
Birmingham

Quick apply

Job details

Part-time
£17,000 - £21,000 a year
13 hours ago

Qualifications

Driving Licence
Stakeholder liaison
Administrative support experience
Filing
Microsoft Office Suite
Research
Complaint handling
Databases
Administrative experience
Contracts
Computer skills
Customer interaction
Data collection
Communication skills

Full job description

Description

To provide a point of contact and reference for West Midlands Police Federation Members, Elected Representatives and Office Staff.

To support the day-to-day administration requirements of the Member Services Team ensuring services are delivered in an accurate, efficient and timely manner.

This is a part time role, working 20 hours a week, split over 5 days. This role is required to be in the office.

Key Responsibilities

Research

To be the first point of contact for enquiries, on matters relating to Police Regulations, Police Pension Regulations, Police Federation and Force Policies.
Undertake research on behalf of the Branch and present findings.
Maintain a database of information in relation to Legislation, Policies and Procedures that affect the members.
Appraise the Branch Secretary of all events, trends and developments that affect the members.
Financial Control
Maintain electronic records to ensure Invoices are prepared and emailed in line with the Federation magazine distribution.
Prepare and distribute Invoices for bimonthly payment for magazine advertising.
Store all communications sent to Members in a shared folder for audit purposes

Members Services

Maintain, develop and improve relationships with current Member Services Providers ensuring marketing material is distributed when required.
Regularly email Federation Representatives with Members Services updates and amendments.
Ensure all contracts and agreements are correctly retained with providers and filed.
Deal with all Member Services queries and complaints.
Liaise with providers to agree office availability for branch surgeries and maintain diary.

Administration Support

Attend courses and meetings as required.
To assist with updating the website and social media accounts.
Administer Death claims and Critical Illness claims in a sensitive manner.
To make boardroom bookings and arrange caterers as and when required.
To assist administratively with photocopying, filing and scanning.

General Responsibilities

To answer calls into the office ensuring standards are met at all times.
To deal with and prioritise emails, complaints and messages.
To carry out any research and problem solving when required.
To check accuracy of the Database by means of dip sampling, searches, engaging with other users and members.
In the absence of the other Member Services Team, to ensure their duties are covered.
To be a nominated keyholder for Guardians House
To work as part of a team to provide a professional service to members.
To carry out any other duties commensurate with the purpose and grading of the post, that may, from time to time, be determined

Skills, Knowledge and Expertise

Administration experience
Competent using Microsoft packages
Detailed knowledge of the Police Service, Police Regulations & other related legislation.
Well Organised
Research Skills
Excellent Communication Skills
Ability and willingness to work flexibly, under pressure and to deadlines
Ability and Aptitude to work on own Initiative
Commitment to Customer Service
Self Motivated
An understanding of the West Midlands Police Federation’s commitment to equality of opportunity and valuing diversity, and the ability to translate this into action
Full driving licence and own transport

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.

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Refine Your Search

customer relations representative jobs in birmingham, wmd

Information and Research Officer (Member Services)

Hygiene Manager

International Recruitment Operations Manager

Senior Consultant-Benefits Management & RE Strategy

Senior Consultant-Real Estate Strategy & Workplace Consulting

Operations Manager

Commercial Manager

HR Advisor

Sales Executive

Catering Supervisor

Cyber Security Alliance Manager

Warehouse Operations Manager

Apprentice Multi-skilled Maintenance Craftsperson – Estates – 98258AP – Apprentice Grade 2

Quality Engineer

Quality Manager

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