Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Typing
- Communication skills
- Annual leave
Call centre Operator/ Dispatcher
TOA Taxis —Birmingham
- From £12.71 an hour
- Full-time
- Computer literacy
- Analysis skills
- Data entry
- Free parking
- Annual leave
Quick apply
3d
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
13d
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Transport Co-ordinator
EMR Group —Wednesbury
- Full-time
- Annual leave
Quick apply
OOH Controller
TVS Supply Chain Solutions —Minworth
- Full-time
- Customer service
- Analysis skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
14d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £25,500 a year
- Temporary
- Administrative experience
- Analysis skills
- In-person
Quick apply
Service Controller
Stone Hardy —Oldbury
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
- Employee discount
- Life insurance
Quick apply
4d
Scheduler
Wates —Birmingham
- Organisational skills
OFFICE - VEHICLE BREAKDDOWN /RECOVERY CONTROLLER
Oasis Rescue & Recovery Ltd —Birmingham
- From £12.75 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
2d
Service Administrator / Advisor
Stone Hardy —Oldbury
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
- Employee discount
- Life insurance
Quick apply
3d
Senior Service Administrator
andwis Lifts —Redditch
- £25,000 - £35,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
Quick apply
10d
Transport Planner - Pickup Truck and Trailer.
EC Logistics —Stourbridge
- £29,000 - £31,000 a year
- Full-time
- Management
- Computer literacy
- Computer skills
Quick apply
14d
Courier Training and Onboarding Specialist
Evri —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Communication skills
11d
Transport Administrator - 4 on 4 off Nights
Lineage Logistics —Coleshill
- £30,802.20 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Night Shift Manager
The Haulage Family —Walsall
- £28,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
8h
Fleet Coordinator- Part Time
Lookers —Birmingham
- £17,500 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
11d
Senior Planning and Scheduling Support
Cadent Gas —Wolverhampton
- £34,356 - £40,419 a year
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
- Employee discount
10h
Work Coordinator
Liberty —Birmingham
- £27,976 a year
- Overtime
- Computer literacy
- Analysis skills
- Data entry
- Annual leave
Quick apply
7d

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dispatcher jobs near birmingham, wmd

Call Handling & Dispatch

West Midlands Police -
Birmingham

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Job details

Full-time
£28,914 - £32,613 a year

Benefits

Annual leave

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Typing
Communication skills

Full job description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

Answer emergency 999 and non-emergency 101 calls
Listen carefully and ask the right questions to understand risk
Record accurate information using police systems
Assess incidents and make timely decisions
Provide reassurance and guidance to people in distress

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

Deploy officers to incidents using multiple systems
Make decisions quickly while managing changing situations
Communicate clearly with officers and teams across the force
Monitor incidents and provide accurate updates

What We're Looking For

This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.

To be successful, you will need:

Accurate keyboard skills with a minimum typing speed of 35 words per minute
Accurate verbal and written language skills, with the ability to capture important information clearly
The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
Proven decision-making skills, with the confidence to assess information and take appropriate action

You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.

Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.

Training and support

You will receive a comprehensive training programme designed to prepare you for this important role.

Your training will include:

Call handling
Dispatch procedures
Police systems
Risk assessment and decision-making
Practical scenarios and ongoing coaching

You will also have access to wellbeing support and development opportunities throughout your career.

Salary and benefits

Salary: £28,914 - £32,613 plus up to 34.9% shift allowance (taking starting salary up to circa £36,000)

There are two shift patterns:

Pattern 1: Working six days followed by four days off. This is made up of two early shifts, two late shifts, and two night shifts.

Please be aware that your allowances will be paid to you once you have completed your initial training. The Force Contact team will make you aware of this when you join their team. The initial training period is a minimum of 6 weeks, but could be extended should further development be required. This will be Monday - Friday, 8am - 4pm and please note that no annual leave can be authorised during this period.

Recruitment Process

Our recruitment process is designed to help us identify people who have the skills, judgement and behaviours needed to succeed in this important frontline role.
Successful candidates will progress through the following stages:

Online application and paper sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role. If you are successful at the recruiter review stage and invited to schedule an Assessment Centre, please note that the dates visible are the only dates being offered. Due to the group assessments, availability of our assessors and volume of candidates, we cannot accommodate individual requests for dates. Please also note that once your invitation is received, you will have 10 days to schedule your assessment centre.
Assessment centre - Candidates who successfully pass the application stage will be invited to attend an in-person assessment centre. This gives you the opportunity to demonstrate your communication skills, decision-making ability, teamwork and how you respond under pressure. The assessment centre will include activities designed to reflect the role, including:
- Mock 999 call scenarios
- Dispatch exercises
- Team-based activities
Interview - Successful candidates from the assessment centre will attend an interview to explore your motivation for joining Force Contact, your understanding of the role and the skills you can bring to the team. Note, the assessment centre and interview will be hosted on the same day)
Pre-employment checks - If you are selected as a preferred candidate, you will be required to successfully complete a number of pre-employment checks before receiving a formal offer.
- Vetting checks - You must successfully complete Recruitment Vetting and Counter Terrorism Clearance before starting the role. This includes providing information relating to your background and financial history as part of the vetting process. Click here for more information.
- Medical checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference checks - You will need to provide details covering at least five years of employment, education or other relevant activity history, including information that demonstrates your background during this period.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

Are you ready?

This is a role for people who want to make a difference.

If you can listen, think, decide and act when it matters most, we want to hear from you.

Apply today and become part of the team that keeps the West Midlands safe.

Apply Now

Refine Your Search

dispatcher jobs in birmingham, wmd

Call Handling & Dispatch

Call centre Operator/ Dispatcher

Transport Coordinator

Planner Coordinator

Transport Co-ordinator

OOH Controller

Field Service Coordinator

Administrator

Service Controller

Scheduler

OFFICE - VEHICLE BREAKDDOWN /RECOVERY CONTROLLER

Service Administrator / Advisor

Senior Service Administrator

Transport Planner - Pickup Truck and Trailer.

Courier Training and Onboarding Specialist

Transport Administrator - 4 on 4 off Nights

Night Shift Manager

Fleet Coordinator- Part Time

Senior Planning and Scheduling Support

Work Coordinator

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Be the calm in the chaos. Be the voice that makes a difference.

What will you do?

What We're Looking For

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Salary and benefits

Recruitment Process

Are you ready?

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