Support escalation engineer Work, Jobs in Birmingham, Wmd (with Salaries)

Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
6d
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
Senior Technology Specialist
Armac Martin —Birmingham
- £45,000 - £50,000 a year
- Full-time
- SQL
- APIs
- In-person
- Free parking
- Paid training
Quick apply
8d
3rd Line Infrastructure Engineer
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Azure
- Computer networking
- School
- Free parking
- Annual leave
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Application Support Team Leader
System C —Leamington Spa
- Full-time
- SQL
- Communication skills
Engineer - Support
Wesco —Lichfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Project Engineer
Salinity Solutions Ltd —Birmingham
- £55,000 a year
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- University
- Free parking
Quick apply
Service Desk Engineer
Aon Corporation —Bromsgrove
- Azure
- Microsoft Outlook
- Customer service
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Azure
- Windows
- Microsoft Office
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
20h
Cloud Infrastructure Engineer
Voyage Care —Lichfield
- £58,000 a year
- Hybrid work
- Azure
- SQL
- Scripting
- Work from home
Apprentice Technical Support Engineer
Homeserve —Walsall
- £16,697.18 - £26,528.32 a year
- Azure
- Customer service
- No experience needed
Quick apply
1d
Installation Supervisor
Securitas Technology UK —Birmingham
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
Quick apply
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Microsoft Access
- Azure
- Mentoring
- Employee assistance programme
- Employee discount
Network engineer L2
wavenet —Birmingham
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Global Network Engineer (12 Month Contract)
Rentokil Initial Group —Dudley
- Hybrid work
- Computer networking
- IT
- Free parking
- Employee assistance programme
Quick apply
Critical Incidents Co-Ordinator
ISS Facility Services —Marston Green
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Interface Engineer
Balfour Beatty Vinci —Birmingham
- Full-time
- Construction experience
- Communication skills
- Free parking
5d

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support escalation engineer jobs near birmingham, wmd

Technical Support Advisor

SolaX Power UK Ltd
Atherstone

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company events
Employee discount
On-site parking

Qualifications

Software troubleshooting
English
Technical support
Zendesk
IT support
Communication skills

Full job description

Are you patient, customer-focused communicator looking to step into the booming renewable energy sector?

We are seeking a dedicated Technical Support Advisor to join our UK after-sales team.

Based entirely in our office, you will act as the friendly and essential first point of contact for installers out in the field.

We will provide comprehensive product training, empowering you to confidently provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Key Responsibilities:

Dedicated Helpline Support: Act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.

Guided Troubleshooting: Calmly and clearly guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.

Ticket Management: Use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.

Seamless Escalation: Identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.

Requirement:

Experience: Previous experience in a call center, technical support helpline, or a similar customer-facing role. (While not strictly required, a background as an electrician apprentice or practical PV/battery installation experience is a strong bonus!)

Empathy & Resilience: High patience and a strongly customer-oriented mindset. You must be adept at managing the emotional stress of installers who are facing urgent issues on-site.

Communication Skills: Excellent verbal and written English. You must be able to explain technical steps clearly and confidently over the phone.

Professional Skills: Familiarity with standard office tools. Experience with ticketing systems (e.g., Zendesk) is highly preferred.

Mindset: A genuine and strong willingness to learn technical concepts in the renewable energy sector.

Education: No specific degree required - your communication skills, empathy, and eagerness to learn are what matter most to us.

Must have the right to work in the UK without sponsorship.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in birmingham, wmd

Technical Support Advisor

3rd Line Support Engineer

Regional Support Engineer

Senior Technology Specialist

3rd Line Infrastructure Engineer

Service Administrator/Co-ordinator

Application Support Team Leader

Engineer - Support

Project Engineer

Service Desk Engineer

Senior Systems Engineer, User Support

Cloud Engineer

Cloud Infrastructure Engineer

Apprentice Technical Support Engineer

Installation Supervisor

Technical Lead

Network engineer L2

Global Network Engineer (12 Month Contract)

Critical Incidents Co-Ordinator

Interface Engineer

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