Business services officer Work, Jobs in Birmingham (with Salaries)

Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Team Leader
HM Courts and Tribunals Service —Birmingham
- £29,303 - £31,061 a year
- Part-time
- Administrative experience
- Presentation skills
- Organisational skills
- Annual leave
14d
RBC Enterprise Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Administrative experience
7d
Business Rates and Utilities Officer
D2S Business Solutions Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
11d
Human Intelligence (HUMINT) Bureau Officer
National Crime Agency —Birmingham
- £36,057 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Annual leave
12d
Case Management Officer
Caresoft Global —Solihull
- £17.00 - £17.69 an hour
- Full-time
- Customer service
- Continuous improvement
- Human resources
Quick apply
2h
Security Officer
SCC —Birmingham
- £26,926.90 a year
- Weekend availability
- Hybrid work
- Communication skills
Finance Officer
Railway Enginemen's Assurance Society —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Word processing
- Computer literacy
Quick apply
4d
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
7d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Security Officer
ISS Facility Services —Birmingham
- £14.39 an hour
- Night shift
- Microsoft Word
- Microsoft Excel
- Customer service
Referral and Outreach Officer
Aspect Housing Ltd —Birmingham
- £13.21 an hour
- Weekend availability
- Sales
- Business development
- Driving
- Referral programme
Quick apply
Security Officer
BidvestNoonan —Birmingham
- £13.45 an hour
- Part-time
- University
- IT
- Annual leave
Quick apply
Recruitment Officer & Admin
Pegasus Supported Housing Ltd —Birmingham
- £13 an hour
- Part-time
- Hybrid work
- Social media management
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Relations Officer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
13d
Social Value Officer
Equans —Birmingham
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Training Delivery Officer
Advisory, Conciliation and Arbitration Service —Birmingham
- £36,547 - £39,566 a year
- Full-time
- Microsoft Powerpoint
- Business development
- Presentation skills
Contract Officer
Solihull Metropolitan Borough Council —Solihull
- £38,220 - £44,075 a year
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Employee discount
10d
Resourcing Officer
Department for Science, Innovation & Technology —Birmingham
- £36,735 - £39,670 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
5d
Attendance Officer
Wodensborough Ormiston Academy —Wednesbury
- £28,142 - £29,540 a year
- School
- Employee discount

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Administration Officer

Civic Recruitment Limited
Solihull

Quick apply

Job details

Full-time
£17.75 an hour
6 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
NVQ
Business
BTEC
Communication skills
Office experience

Full job description

3 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To support the Quality Monitoring and Commissioning function by reviewing and processing quality concern referrals submitted by social workers and other professionals. The postholder will use electronic case management systems, including Liquid Logic (LAS), to assess referrals against established quality standards and checklists, ensuring all required information is present before progressing cases for investigation.

The role requires excellent attention to detail, sound judgement, strong administrative skills, and the ability to work accurately within established procedures while identifying when concerns need to be escalated.

Key Responsibilities

Quality Concern Administration

Review quality concern referrals received from social workers and other professionals.
Assess referrals against agreed quality assurance checklists and procedures.
Determine whether referrals contain sufficient information to be progressed to a Quality Monitoring Officer for investigation.
Return incomplete referrals for further information where necessary.
Escalate complex or urgent concerns appropriately in line with procedures.

System and Data Management

Use Liquid Logic (LAS) and other electronic systems to access, review, update, and maintain records.
Accurately input, update, and manage information within council databases and systems.
Ensure records are maintained in accordance with data protection and information governance requirements.
Produce routine reports and administrative information as required.

Customer Service and Communication

Respond to enquiries from internal and external stakeholders via telephone, email, and written correspondence.
Liaise effectively with social workers, quality monitoring staff, providers, and other professionals.
Communicate professionally and clearly when requesting additional information or clarifications.

Administrative Support

Provide comprehensive administrative support to the Commissioning and Quality Monitoring teams.
Maintain accurate electronic and manual filing systems.
Assist with the monitoring and tracking of referrals and quality concerns.
Support service improvements by identifying recurring issues or procedural gaps.

Compliance and Information Governance

Handle sensitive and confidential information appropriately.
Ensure compliance with safeguarding, data protection, and council policies.
Follow established procedures and maintain accurate audit trails.

Essential Experience

Previous administrative experience in a busy office environment.
Experience working with electronic case management systems or databases.
Experience reviewing information for accuracy and completeness.
Experience dealing with a range of internal and external stakeholders.
Experience handling confidential and sensitive information.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Desirable Experience

Experience within Adult Social Care, Local Government, Health, or Public Sector services.
Experience using Liquid Logic (LAS).
Experience within commissioning, quality monitoring, safeguarding, or contract administration functions.

Essential Qualifications

4 GCSEs (or equivalent), including English and Mathematics at Grade C/Level 4 or above; or equivalent relevant administrative experience.

Desirable Qualifications

NVQ Level 3 in Business Administration.
BTEC National Certificate.
HNC or equivalent qualification in Business Administration or a related discipline.

Essential Skills and Competencies

Excellent attention to detail and accuracy.
Ability to review information and identify missing, inconsistent, or incomplete data.
Strong organisational and workload management skills.
Ability to follow established processes and procedures consistently.
Sound judgement and a high degree of common sense.
Excellent verbal and written communication skills.
Ability to work independently and use initiative.
Strong problem-solving skills.
Ability to identify when issues require escalation.
Competent use of electronic systems and databases.
Proficiency in Microsoft Office applications.

Personal Attributes

The successful candidate will be:

Sharp, articulate, and professional.
Methodical and process-driven.
Reliable and accountable.
Calm under pressure.
Adaptable and flexible.
Committed to delivering high standards of accuracy and customer service.
Able to maintain confidentiality and professionalism at all times.

Additional Information

Location: Solihull.
Working Pattern: Monday to Friday, 37 hours per week.
Hybrid Working: One day per week based at the Council House, Solihull; remaining days working remotely subject to service requirements.
Pay Rate: £17.75/ per hour UMB.
The postholder will be required to comply with safeguarding, data protection, information governance, equality, diversity, inclusion, and health & safety policies.
The role requires the ability to work independently while recognising when support, advice, or escalation is required.
Commitment to maintaining confidentiality when handling sensitive information is essential.
Payment: Bi-weekly payment schedule
Start Date: Immediate start available
Closing Date: soon (early applications encouraged)

GCSC

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Refine Your Search

business services officer jobs in birmingham

Administration Officer

Team Leader

RBC Enterprise Officer

Business Rates and Utilities Officer

Human Intelligence (HUMINT) Bureau Officer

Case Management Officer

Security Officer

Finance Officer

Investigator

Probation Service Officer - Birmingham

Security Officer

Referral and Outreach Officer

Security Officer

Recruitment Officer & Admin

Customer Relations Officer

Social Value Officer

Training Delivery Officer

Contract Officer

Resourcing Officer

Attendance Officer

I want to receive the latest job alerts for business services officer in birmingham

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