Complaints coordinator Work, Jobs in Birmingham (with Salaries)

Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Governance and MDT Coordinator (Fixed Term)
HCA Healthcare UK —Birmingham
- Up to £30,000 a year
- Full-time
- Data entry
- Organisational skills
- Typing
- Employee discount
Transport Coordinator
Darlaston Builders Merchants Limited —Walsall
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Bulk Customer Coordinator
Alliance Healthcare —Birmingham
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
5d
Senior Customer Complaints Coordinator
Civic Recruitment Limited —Walsall
- Communication skills
- Time management
Quick apply
Business Administrator
Ministry of Justice —Stafford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
7d
Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Deputy Health Records Manager (HRAT)
Walsall Healthcare NHS Trust —Walsall
- £32,073 - £39,043 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Care Coordinator
Carers Trust Heart of England —Coventry
- £26,000 - £28,000 a year
- Weekend availability
- Organisational skills
- In-person
- Care plans
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
BCAL Specialist Logistics Account Co-ordinator
BCA Logistics —Birmingham
- £27,760 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
16h
Fitted Kitchen project coordinator
The Gallery —Stourbridge
- £30,000 a year
- Full-time
- CAD
- Customer service
- IT
Quick apply
Deputy Manager
Apollo Home Healthcare —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Remote
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Assessement Coordinator Full Time
Rainbow Care Solutions —Cannock
- £13.50 - £14.00 an hour
- Full-time
- Care plans
- Communication skills
Quick apply
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
14d
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount

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complaints coordinator jobs near birmingham

Complaints Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

£26,000 - £27,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Administrative experience
Organisational skills
Linguist experience
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

The Complaints & Linguist Engagement Coordinator will be responsible for the effective management and resolution of customer complaints while also overseeing the ongoing engagement, performance, and compliance of subcontracted linguists.

Responsibilities and Duties

Complaints Handling & Quality Assurance

Assisting with daily monitoring and management of the feedback Mailbox.
Manage follow-ups for all complaints received via email and/or telephone.
Investigate complaint cases by engaging with all relevant parties.
Keep complainants regularly updated in line with company SLAs.
Respond to all complaints in adherence to company SLAs.

Linguist Engagement, Performance & Compliance

Conduct follow-up communications with newly onboarded linguists to ensure effective system adoption and understanding of industry guidelines.
Monitor subcontractor (linguist) performance and work with the wider team to address incidents or service issues.
Contact inactive linguists to explore re-engagement or archive records where appropriate.
Maintain regular communication with linguists to gather feedback, resolve challenges, and support retention.
Advocate for improvements based on linguist feedback where appropriate.
Assist in planning and coordinating linguist roadshows, workshops, and engagement events.
Ensure all actions and updates are accurately documented against linguist profiles.

Skills and Attributes Required

Proven experience in complaints handling (minimum 1 year).
Strong interpersonal and relationship-building skills.
Experience working in a fast-paced, high-pressure environment.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and analytical problem-solving ability.
Competence in maintaining accurate, timely records.
Excellent written and verbal communication skills.
Ability to work independently while contributing effectively to a small team.
Previous administrative experience.
Negotiation skills and adaptability to changing demands.
Self-motivated with a proactive approach to workload management.

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

complaints coordinator jobs in birmingham

Complaints Coordinator

Customer Care Coordinator

Governance and MDT Coordinator (Fixed Term)

Transport Coordinator

Bulk Customer Coordinator

Senior Customer Complaints Coordinator

Business Administrator

Care Audit Data Co-Ordinator

Deputy Health Records Manager (HRAT)

Care Coordinator

Customer Service & Technical Support Coordinator

BCAL Specialist Logistics Account Co-ordinator

Fitted Kitchen project coordinator

Deputy Manager

Contact Centre Senior Coordinator

CSC Shift Manager

Assessement Coordinator Full Time

Business Manager

Shift Lead - Days

Service Delivery Manager

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