Director of operations Work, Jobs in Birmingham (with Salaries)

Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
6d
Director of Revenue Operations
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- SQL
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Head of Field Operations
ASSA ABLOY —Solihull
- Continuous improvement
- Team management
- Leadership
Head of HR Advice & Operations
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Continuous improvement
- Human resources
- Flexitime
10d
Head of Surface Access and Digital Revenue
Birmingham Airport —Birmingham
- Business development
- Presentation skills
- Team management
10d
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
13d
Non-Executive Director x 3
N3XA Advanced Hydration Limnited —Birmingham
- £1 - £2 a month
- Hybrid work
Quick apply
Head of Business Performance and Membership Services
The British Association of Social Workers —Birmingham
- From £64,537 a year
- Full-time
- Hybrid work
- Customer service
- Databases
- Business development
- Work from home
- Life insurance
Quick apply
3d
Director of Operations
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Director Operational Excellence
The Peninsular and Oriental Steam Navigation Company —Coventry
- Business development
- Continuous improvement
- Team management
Quick apply
Associate Director - Operations & Supply Chain
KPMG —Birmingham
- Full-time
- Sales
- Business development
- Mentoring
Regional Director - Central, BSS
BSS —Birmingham
- Full-time
- Team management
- Training & development
- Leadership
4d
Operations Director
PHSGroup —Tipton
- Customer service
- Continuous improvement
- Travel
- Free parking
- Employee discount
Deputy Director - Analysis, Enablers and Strategy, Future Transport Systems
Department for Transport —Birmingham
- £86,000 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
Defence Account Director
SCC —Birmingham
- £90,000 - £100,000 a year
- Monday to Friday
- Hybrid work
- Business development
- Contracts
- Communication skills
Head of Cleaning Excellence - National
14forty —Birmingham
- Up to £70,000 a year
- Analysis skills
- Presentation skills
- Continuous improvement
11d
Head of Planning
Rolls-Royce —Solihull
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Annual leave
11d
Director - Project Management
Savills —Birmingham
- Full-time
- Business development
- Project management
- Leadership
- Annual leave
9d
Head of Commercial
Homes England —Birmingham
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
2d
Head of Transport Operations
Flannery Plant Hire —Sutton Coldfield
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme

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Head of Operations

Mears Group -
Birmingham

Apply Now

Job details

Permanent
Up to £90,000 a year
6 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Contract management
Driving Licence
Customer relationship building
Stakeholder liaison
Workday ERP
Cost control
Client relationship development
Stakeholder coordination
Driving
Supply chain management
Customer relationship management
Mentoring
Contracts
Ongoing financial performance monitoring
Leadership
Team motivation leadership
Communication skills
Facilities maintenance
Negotiation
Operations leadership experience
Workday
Stakeholder management

Full job description

Annual salary: up to £90,000.00

REQ0038049

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Birmingham - Holt St

Annual salary: up to £90,000.00

Head of Operations

Location: Birmingham

Contract: Full Time Permanent

Salary: £90,000 + car allowance

Join us on our new, exciting contract with Birmingham City Council

Mears Group has been awarded a major new 10-year partnership with Birmingham City Council to deliver repairs, maintenance, and planned investment work across 11,500 homes in central and west Birmingham. This contract represents one of our most significant projects in the city and will create a wide range of opportunities across our operational teams.

About the Role:

We are looking for an experienced Head of Operations - Repairs & Voids to lead the delivery of multiple Social Housing responsive repairs, voids and cyclical maintenance contracts across the Mears Housing division.

This is a senior leadership role with full accountability for operational performance, commercial delivery and customer experience. You will ensure services are delivered on sound operational and commercial principles, providing a safe, high‑performing and customer‑focused service underpinned by strong leadership and positive team ethics.

Reporting to the Operations Director, you will work closely with the operations leaders and senior commercial stakeholders, you will set clear direction across your contract portfolio, ensuring financial targets are achieved or exceeded, productivity is maximised and services remain fully compliant. You will act as a senior escalation point for both internal and client matters, balancing operational control with strategic oversight to drive sustainable performance improvements.

Key Responsibilities:

Lead the delivery of responsive repair contract, ensuring contractual compliance, service excellence and a strong customer experience
Provide visible, authoritative leadership, mentoring and motivating teams while setting clear direction, targets and performance expectations aligned to divisional strategy
Hold full accountability for P&L performance, ensuring robust cost control, margin improvement, effective WIP management and debt oversight
Review and assess contract and business unit performance through regular and monthly financial and operational reviews, maintaining tight control of the cost base
Develop and sustain strong client and stakeholder relationships, acting as the senior operational contact and ensuring high‑quality customer relationship management
Act as the main point of contact for internal and external escalations, resolving issues decisively and professionally
Drive productivity and efficiency across all operational teams, using data, dashboards and performance insight to identify risks and improvement actions
Ensure full and effective use of business operating systems and controls, including MCM, MSP, Dashboards, Workday, SODA, Contract Compliance Plans, Client Development Plans and Standard Operating Procedures
Oversee and manage a large‑scale, multi‑trade workforce and subcontractor supply chain, ensuring compliance, value for money and consistent performance
Ensure all new contracts are effectively mobilised, and any demobilisations are managed in line with agreed plans to the optimum benefit of the business
Maintain full compliance with Health & Safety legislation, working closely with the H&S Manager and undertaking regular joint site visits
Embed and role‑model Mears values and the Mears Red Thread, reinforcing behaviours through contract reviews, appraisals, engagement activity and staff feedback
Prepare for and attend commercial, operational and performance meetings, providing clear insight, challenge and leadership

Key Criteria:

Senior operational experience delivering repairs, voids and maintenance services within social housing or a regulated environment
Strong commercial and leadership, with financial accountability and proven performance improvement experience
Experience managing multi‑trade teams and subcontractor supply chains
Ability to influence, negotiate, challenge and drive change
Data‑driven, with strong capability in productivity, performance and resource management
Sound technical understanding of repairs and maintenance service delivery
Strong knowledge of Health & Safety legislation and compliance requirements
Excellent communication and stakeholder management skills
Formal qualification (CIOB, RICS, Degree or HNC) desirable or relevant career experience
Full UK driving licence

Benefits:

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Car Allowance
Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply or to discuss your application further; contact:

Francesca Swan ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

director of operations jobs in birmingham

Head of Operations

Director of Revenue Operations

Head of Field Operations

Head of HR Advice & Operations

Head of Surface Access and Digital Revenue

Head Of Park Operations

Non-Executive Director x 3

Head of Business Performance and Membership Services

Director of Operations

Director Operational Excellence

Associate Director - Operations & Supply Chain

Regional Director - Central, BSS

Operations Director

Deputy Director - Analysis, Enablers and Strategy, Future Transport Systems

Defence Account Director

Head of Cleaning Excellence - National

Head of Planning

Director - Project Management

Head of Commercial

Head of Transport Operations

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