Head of customer experience Work, Jobs in Birmingham (with Salaries)

Head of Brand, Marketing & Customer Acquisition
NCF Living —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Employee discount
Quick apply
7d
Document Controller/Office Administrator
McDermott Civil & Engineering Ltd —Birmingham
- Full-time
- Master's degree
- IT
- Construction experience
- Free parking
Quick apply
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
6d
CX Team Member
Foot Locker —Birmingham
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Senior Project Manager
West Midlands Combined Authority —Birmingham
- £53,120 - £59,417 a year
- Part-time
- Project management
- No degree
- AI
- Annual leave
- Employee discount
5d
Front Office - Receptionist
Sopwell House —Birmingham
- £25,420.00 - £37,553.33 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
10d
Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham Guest Experience Executive Multiple
YourPerfectStay —Birmingham
- £16 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Financial Accountant - Accounts Payable & Receivable
Nacro —Birmingham
- £46,150 - £47,535 a year
- Full-time
- Hybrid work
- Oracle
- Continuous improvement
- Accounting
5d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Advisor
Scrivens Opticians and Hearing Care —Birmingham
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)
nGeneration —Tipton
- £26,724 - £27,724 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Area Training Manager (Mobile)
iCrackphone —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Travel
- Human resources
- Teaching
- Annual leave
- Employee discount
Quick apply
4d
Receptionist & Front of House Coordinator
Davidson Estates —Birmingham
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
2d
Regional Safer Gambling Manager
Admiral Slots —Birmingham
- £46,340 a year
- Weekend availability
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee discount
Quick apply
13d
Data Analyst
2 Sisters Food Group —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Bakery
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Head of Propositions - Homes
The Co-operative Bank —Coventry
- Up to £122,500 a year
- Full-time
- Financial services
- Leadership
- Communication skills
10d

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head of customer experience jobs near birmingham

Head of Brand, Marketing & Customer Acquisition

NCF Living -
Birmingham

Quick apply

Job details

Permanent | Full-time
£60,000 - £70,000 a year
7 days ago

Benefits

Company pension
Employee discount

Qualifications

Branding
Analysis skills
Leadership
Communication skills
Marketing
Customer acquisition

Full job description

Head of Brand, Marketing & Customer Acquisition

Location: Birmingham (Head Office)
Reporting to: Founder
Salary: £60,000-£70,000 DOE + Performance Bonus

About Us

NCF Living is one of the UK's fastest-growing furniture retailers, with 24 stores nationwide and ambitious plans for continued expansion.

We're now looking for an exceptional marketing leader to take ownership of our brand, customer acquisition strategy and overall marketing function. This is a newly created leadership role that will play a key part in shaping the next stage of our growth.

The Role

Reporting directly to the Founder, you'll lead the development and execution of a commercially driven marketing strategy that strengthens our brand, increases customer acquisition, drives store footfall and delivers measurable sales growth.

Working alongside our Head of eCommerce, you'll oversee all marketing activity, ensuring every campaign and channel works together to maximise brand awareness, customer engagement and return on investment.

This is a hands-on leadership role with the autonomy to shape the future of our marketing function.

Key Responsibilities

· Develop and deliver the company's brand and marketing strategy.

· Drive customer acquisition and increase footfall across our retail estate.

· Lead the development of innovative in-store marketing, window displays and POS initiatives, working closely with internal teams and suppliers to enhance the customer experience, strengthen brand consistency and drive sales.

· Own and protect the NCF Living brand, ensuring consistency across all customer touchpoints.

· Lead all offline marketing activity, including TV, radio, outdoor, print, direct mail, store launches, sponsorships and events.

· Develop and execute PR campaigns to increase brand awareness and media coverage.

· Work closely with our digital marketing agency to ensure all activity is aligned and commercially effective.

· Manage external agencies and marketing suppliers to maximise ROI.

· Monitor marketing performance, budgets and customer insights, making data-led recommendations.

· Work collaboratively with Retail, E-commerce, Buying and Finance to support business growth.

· Build and develop the marketing function as the business continues to expand.

The successful candidate will act as the guardian of the NCF Living brand, maintaining brand guidelines and providing final approval on all marketing communications, creative assets and campaigns to ensure consistency across every customer touchpoint.

About You

We're looking for someone who has:

· Significant experience leading marketing within a multi-site retail business.

· A proven track record of increasing customer acquisition, store footfall and revenue.

· Strong brand management and PR experience.

· Experience delivering large-scale offline marketing campaigns.

· Experience managing external agencies and marketing budgets.

Excellent commercial awareness with a data-driven approach to decision making.
Strong leadership, communication and stakeholder management skills.
A hands-on approach with the ability to deliver results in a fast-paced environment.

Experience within furniture, home interiors or another consumer retail business would be advantageous.

What We Offer

Performance-related bonus.
Pension scheme.
Laptop and mobile phone.
Staff discount.
25 days' holiday plus bank holidays.
The opportunity to shape and lead the marketing strategy of one of the UK's fastest-growing furniture retailers while working directly with the Founder.

Pay: £60,000.00-£70,000.00 per year

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in birmingham

Head of Brand, Marketing & Customer Acquisition

Document Controller/Office Administrator

Head of Employer Services

CX Team Member

Head of Marketing Operations

Senior Project Manager

Front Office - Receptionist

Head of Performance

Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham Guest Experience Executive Multiple

Financial Accountant - Accounts Payable & Receivable

Manager of Dedicated Implementations - EMEA

Customer Service Advisor

Hospitality EPOS Tech Implementer / Trainer (Perfect for Ex Assistant Managers)

Head of Branch Support

Head of Customer Activation

Area Training Manager (Mobile)

Receptionist & Front of House Coordinator

Regional Safer Gambling Manager

Data Analyst

Head of Propositions - Homes

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