User experience Work, Jobs in Birstall, Wyk (with Salaries)

Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Library and Digital Assistant
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Part-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
6d
End User Device Specialist (Fixed term 12 months)
Leeds Beckett University —Leeds
- £26,093 - £30,378 a year
- Customer service
- University
- Organisational skills
Senior User Researcher
HippoDigital —Leeds
- £57,500 - £66,000 a year
- Hybrid work
- Mentoring
- Agile
- In-person
- Employee discount
Hotel Kitchen - Team Member
Premier Inn —Bradford
- Up to £13.06 an hour
- Part-time
- Cooking
- Hotel
- Employee discount
Quick apply
6d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Research Assistant
Leeds and York Partnership NHS Foundation Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Nursing
- Annual leave
- Employee discount
5d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
6d
File Maintenance Assistant
Bestway Group —Leeds
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Free parking
- Annual leave
Quick apply
User Researcher
Amus Technologies —Leeds
- Up to £75,322.24 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- Communication skills
Quick apply
7d
IT Systems Assistant Manager
Baird Group —Leeds
- From £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Warehouse experience
- Employee discount
- Referral programme
Quick apply
13d
Operational Support Officer
HM Courts and Tribunals Service —Bradford
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
10d
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
Service Analyst
TPP —Leeds
- £45,000 a year
- No experience needed
Operational Support Officer
HM Courts & Tribunal Service —Bradford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
10d
IT Support Technician
D. M. Keith —Leeds
- £28,000 a year
- Full-time
- Customer service
- No experience needed
- Windows
- Annual leave
10d
Service Colleague (Food Services)
ASDA —Leeds
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
5h
Procurement Officer
West Yorkshire Fire & Rescue Service —Bradford
- £34,434 - £37,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
10d

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user experience jobs near birstall, wyk

Service Desk Analyst

wavenet -
Birstall

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

ITIL Certification
Analysis skills
IT support
IT
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

What’s on offer?

Location: Birstall \ Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 7.5-hour shift between 7am – 7pm

Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement.

Key Responsibilities:

Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service.
Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement.
Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution.
Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery.
Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction.

Qualifications

Requirements for the Role

Strong communication skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users.
Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues.
Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and adapt to changing situations while maintaining high customer service standards.
Teamwork and customer focus – A collaborative approach with a strong understanding of customer needs, IT environments, and service expectations.
Desirable qualifications – ITIL V3/4 Foundation and customer service accreditation are advantageous but not essential.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

user experience jobs in birstall, wyk

Service Desk Analyst

Library and Digital Assistant

End User Device Specialist (Fixed term 12 months)

Senior User Researcher

Hotel Kitchen - Team Member

Service Desk Analyst - Tier I

Research Assistant

IT Desktop Support

IT Support Engineer

Service Desk Analyst

File Maintenance Assistant

User Researcher

IT Systems Assistant Manager

Operational Support Officer

Human Centred Design - User Researcher

Service Analyst

Operational Support Officer

IT Support Technician

Service Colleague (Food Services)

Procurement Officer

I want to receive the latest job alerts for user experience in birstall, wyk

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