Housing needs and policy manager Work, Jobs in Bitterne, Ham (with Salaries)

Housing Customer Experience Manager
Wiltshire Council —Salisbury
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
Accommodation & Housing Officer
Isle of Wight Council —Newport
- £30,841 - £33,699 a year
- Part-time
- Organisational skills
- Annual leave
- Employee discount
5h
FTC Assistant Property Manager
Student Castle Property Management Services Ltd —Southampton
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
2d
Voids Manager
Wates —Winchester
- Continuous improvement
- Team management
- Leadership
4h
Senior Estates Surveyor - Development
Isle of Wight Council —Newport
- £47,108 - £49,501 a year
- Full-time
- Annual leave
- Employee discount
Procurement Officer
Isle of Wight Council —Newport
- £37,955 - £40,787 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Receptionist
Anchor —Southampton
- £13.45 an hour
- Computer literacy
- Front desk
- Computer skills
- Employee discount
Homelessness Reduction Officer
Isle of Wight Council —Newport
- £30,841 - £33,699 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
2d
Property Manager
Pinnacle Group —Portsmouth
- £33,000 - £34,000 a year
- Microsoft Word
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Radiology Department Assistant
Hampshire Hospitals NHS Foundation Trust —Winchester
- £25,760 - £27,476 a year
- Part-time
- Patient monitoring
- Patient care
- Cleaning
1d
Technical Manager
Correct Contract Services Ltd —Andover
- £50,000 - £55,000 a year
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
QHSE Administrator
Correct Contract Services Ltd —Andover
- £27,000 - £30,000 a year
- Computer literacy
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Procurement Administrator
Correct Contract Services Ltd —Andover
- £29,000 - £32,000 a year
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Consultant in Occupational Health
Hampshire Hospitals NHS Foundation Trust —Winchester
- Part-time
- Business development
- Case management
- Patient care
14d
Housekeeper
Anchor —Southampton
- £13.45 an hour
- Cleaning
- Time management
- Employee discount
14d
Senior Legal Counsel (Property & Development)
McCarthy & Stone —Bournemouth
- Full-time
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
2d
Under-Graduate Support Worker x2
Isle of Wight Council —Newport
- £25,584 - £25,989 a year
- Part-time
- Travel
- Annual leave
- Employee discount
Bank Housekeeper
Brendoncare Foundation —Alton
- £12.85 an hour
- Nursing home
- No experience needed
- Free parking
- Employee assistance programme
Quick apply

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Southampton City Council —Southampton
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Youth Engagement Coordinator - Part time
YMCA Fairthorne Group —Southampton
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Housing Customer Experience Manager

Wiltshire Council -
Salisbury

Apply Now

Job details

Permanent | Full-time
£39,862 - £41,771 a year

Qualifications

Social housing experience
Tenant engagement
Customer interaction

Full job description

Salary: £39,862 - £41,771

Hours per week: 37 hours

Interview date: Week commencing Monday 13 June 2026

We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our services. You will oversee all resident interactions, strengthen engagement and lead our Resident Engagement Team, using feedback and ‘mystery shopper’ exercises to drive continuous improvement.

We are seeking a proactive, empathetic and solution‑focused individual with significant experience of working in a similar role within a social housing landlord service. You will bring expert knowledge of the issues currently affecting social housing providers, alongside a strong understanding of relevant policies, legislation and the regulatory expectations set by the Regulator of Social Housing. Your work will support improved resident communications, effective handling of feedback and consistent compliance with Consumer Standards, making a direct and positive impact on tenant wellbeing and the reputation of the service.

In return, you will have the opportunity to influence service delivery, contribute to policy development and help shape how we respond to the needs of our tenants. This is a role where your insight and leadership will make a lasting difference to residents' lives.

If you have experience in social housing, a passion for customer experience and the drive to create meaningful change, we would love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

For more details, contact Jamie Peters, Housing Income Manager, via email , or call 01722 434732 x54732.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Apply Now

Refine Your Search

housing needs and policy manager jobs in bitterne, ham

Housing Customer Experience Manager

Accommodation & Housing Officer

FTC Assistant Property Manager

Voids Manager

Senior Estates Surveyor - Development

Procurement Officer

Receptionist

Homelessness Reduction Officer

Property Manager

Radiology Department Assistant

Technical Manager

QHSE Administrator

Procurement Administrator

Consultant in Occupational Health

Housekeeper

Senior Legal Counsel (Property & Development)

Under-Graduate Support Worker x2

Bank Housekeeper

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