Service manager Work, Jobs in Blackburn (with Salaries)

Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
2d
Research Participant Recruiter
Fuller Research Group —Salford
- £24,125 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Profit sharing
- Flexitime
Quick apply
9d
Resource Planner and Training Coordinator
John Robson (Metals) Ltd —Preston
- £33,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
Assistant Site Manager
Recruit 4 Construction Ltd —Blackburn
- £35,000 - £40,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Construction experience
Quick apply
9d
Residential Property Management and Maintenance Manager
Sell UK Property Ltd —Burnley
- £40,000 a year
- Full-time
- Management
- Data analysis skills
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager – DBS & Employment Screening Services
Expert Admin Services —Blackburn
- £35,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Presentation skills
- Free parking
Quick apply
10d
Operations Manager - Supported Living
Rigby Recruitment —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Travel
- Organisational skills
Quick apply
5d
Business Development Manager
Mercer Exhibitions Ltd —Blackburn
- £36,000 - £42,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
CQC Registered Manager – Secure Ambulance Service / Transport
NEXVIA —Blackburn
- £31,607.67 - £55,280.11 a year
- Part-time
- Management
- Organisational skills
- Leadership
- Free parking
Quick apply
Deputy Service Manager - Preston
HFT —Darwen
- £31,672.50 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Property Manager (Full Time)
Discover Property Management —Darwen
- From £27,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
9d
CQC Registered Manager – Secure transport Service/ Ambulance
NEXVIA —Blackburn
- £35,000 - £55,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
Deputy Manager
ELEVATE WORKFORCE —Manchester
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Organisational skills
- Free parking
- Relocation assistance
Quick apply
9d
Accounts Receivable Manager
EG On The Move Ltd —Blackburn
- Up to £50,000 a year
- 8 hour shift
- Microsoft Excel
- Analysis skills
- Leadership
- Free parking
- Annual leave
Quick apply
5d
Senior Bid & Tender Manager
Expert Admin Services —Blackburn
- £35,000 - £50,000 a year
- Full-time
- Management
- Project management
- Contracts
- Free parking
Quick apply
10d
International Marketing Manager
Flavour Warehouse Group —Darwen
- Full-time
- Marketing
- Bachelor's degree
- In-person
- Employee discount
- Life insurance
Quick apply
Programme & Partnerships Manager
Spring into Action CIC —Blackburn
- £30,000 - £32,143 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
- Free parking
Quick apply
12d
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Analysis skills
- Food service
- Free parking
- Annual leave
Quick apply
4d
Client Services Manager
Staci —Blackburn
- From £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply

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service manager jobs near blackburn

Customer Service Manager

Courmacs Legal Ltd -
Blackburn

Quick apply

Job details

Full-time
£34,000 - £40,000 a year
2 days ago

Benefits

Free parking
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Financial services
Leadership
Communication skills

Full job description

Customer Claims Manager

The company:

We are a leading law firm based in Blackburn, delivering high-quality legal services to clients across the UK. Our experienced team supports individuals and businesses in recovering compensation for financial mis-selling and a range of consumer issues, combining legal expertise with a strong client-first approach.

As an SRA-regulated firm specialising in motor finance commission claims and housing disrepair claims, we operate in a tightly regulated environment where quality, compliance, and consistency of client outcomes are paramount. Our claims teams sit at the heart of the business — and our Team Leaders sit at the heart of our claims teams.

Location:

Our modern offices are based in the heart of Blackburn’s business district, offering excellent public transport links and easy access to the M65.

About the role

Courmacs Legal Ltd is seeking an experienced Customer Claims Team Leader to join our growing team within our modern Blackburn offices.

This is an excellent opportunity for a confident, people-focused leader to take ownership of a team of Customer Claims Handlers — supporting them to deliver high-quality, compliant client outcomes in a fast-paced, regulated environment.

Reporting to the Head of Operations, you will lead the day-to-day performance of your team, drive achievement of individual and team KPIs, and play a key role in maintaining the standards expected of an SRA-regulated firm. You will be hands-on with coaching, performance management, and quality assurance, and will work closely with our Compliance, Training, and Operations functions to keep service delivery aligned with regulatory expectations under the SRA Code of Conduct and FCA Consumer Duty.

We are looking for someone who genuinely enjoys developing people, leads with integrity, and can balance commercial performance with the highest standards of client care — particularly when supporting vulnerable customers.

If you’re ready to take ownership of a team in a values-led, growing law firm, we’d love to hear from you.

Key Responsibilities

Lead, coach, and motivate a team of Customer Claims Handlers
Set the tone, the standard, and the pace for your team — driving achievement of individual and team KPIs, service levels, and quality benchmarks.
Manage day-to-day workflow
Allocate and prioritise caseload across the team, ensuring claims progress promptly, deadlines are met, and bottlenecks are addressed quickly.
Drive quality and compliance
Monitor calls, written communications, and case file quality to ensure consistency with SRA Standards and Regulations, FCA Consumer Duty, and Courmacs’ internal policies and procedures.
Conduct regular 1:1s, appraisals, and performance reviews
Deliver constructive feedback, identify development needs, and create targeted improvement plans for individuals — working closely with HR and the Training function.
Handle escalated client matters
Resolve referred customer issues, complaints, and complex queries with empathy and judgement, balancing client outcomes with commercial and regulatory requirements.
Support vulnerable customers
Identify customers in vulnerable circumstances and ensure your team handles those interactions with appropriate care, in line with FCA Consumer Duty obligations.
Manage performance, conduct, and absence
Address performance, conduct, and absence issues quickly, fairly, and consistently in line with company policy, supported by HR.
Contribute to continuous improvement
Use customer feedback, complaints data, and team insight to identify trends, recommend process improvements, and contribute to operational projects across the claims function.
Work cross-functionally
Build effective relationships with Compliance, Training, IT, HR, and other operational teams to ensure aligned, joined-up service delivery.
Support recruitment and onboarding
Play an active role in interviewing, selecting, and onboarding new team members, helping new joiners reach competency quickly.
Deputise where required
Represent the Head of Operations in their absence on team-level matters, briefings, and operational meetings.

What We’re Looking For

Proven experience leading a team in a customer service, claims, or contact centre environment
A track record of motivating teams to achieve KPIs, service levels, and quality standards
Strong coaching and people development skills, with the confidence to give and receive constructive feedback
Experience handling escalations, complaints, and difficult conversations with professionalism and empathy
Comfortable managing performance, conduct, and absence in line with company policy
High standard of verbal and written communication
Resilient, organised, and comfortable working in a fast-paced, regulated setting
Sound judgement, accountability, and a commitment to acting with integrity
Competent in Microsoft Office and confident using CRM or case management systems (working knowledge of ProClaim is desirable but not essential)
Awareness of SRA regulatory requirements and/or FCA Consumer Duty obligations — desirable
Previous experience in a legal, financial services, or claims environment — desirable

Job Type:

Full-time (37.5 hours)

Pay: £34,000.00-£40,000.00 per year

Benefits:

Additional leave
Company events
Company pension
Employee discount
Free parking
Paid volunteer time
Private medical insurance
Referral programme
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in blackburn

Customer Service Manager

Research Participant Recruiter

Resource Planner and Training Coordinator

Assistant Site Manager

Residential Property Management and Maintenance Manager

Business Development Manager – DBS & Employment Screening Services

Operations Manager - Supported Living

Business Development Manager

Screening Service Manager

CQC Registered Manager – Secure Ambulance Service / Transport

Deputy Service Manager - Preston

Property Manager (Full Time)

CQC Registered Manager – Secure transport Service/ Ambulance

Deputy Manager

Accounts Receivable Manager

Senior Bid & Tender Manager

International Marketing Manager

Programme & Partnerships Manager

Food Service Area Manager / Brand Manager

Client Services Manager

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