IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
14d
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
3d
Business Analyst
UCA4 Consulting —London
- £4,200 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Business
- Free parking
- Sick pay
Quick apply
7d
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Graduate Business Analyst | London
eaChange —London
- £30,000 a year
- Bachelor's degree
- Communication skills
4d
Application Support Analyst
Clarksons —London
- Data analysis skills
- Analysis skills
- Continuous improvement
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Data Analyst (FinCrime Focus - Contract) Remote
Capitex —London
- Remote
- Communication skills
- Flexible schedule
Quick apply
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
4d
IS Support Analyst - 1st Line
Trowers & Hamlins —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Data Analyst
Ecomcity LTD —London
- £25,420.00 - £62,814.49 a year
- Full-time
- Hybrid work
- Writing skills
- SQL
- SDLC
Quick apply
12d
Data Analyst
Redcentric —London
- £13 - £15 an hour
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Junior Cyber Risk and Assurance Analyst
Bank of England —London
- Full-time
- English
- Analysis skills
- Presentation skills
- Annual leave
7d
Customer Support Analyst
Plinth —London
- £40,000 - £50,000 a year
- Full-time
2d
KYC Analyst - SPVs / Funds / Trust
Delta Capita —London
- Full-time
- Hybrid work
- Communication skills
- Banking
Quick apply
IT Support Analyst
Proxima —London
- Hybrid work
- Analysis skills
- SharePoint
- Communication skills
10d
Technical Analyst
Bell Integration —London
- Analysis skills
- Continuous improvement
- Travel
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
ICT Technical Analyst
Hill Group UK —Waltham Abbey
- Remote
- Travel
- Communication skills
- Employee discount

I want to receive the latest job alerts for systems analyst in blackheath, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Service Desk Analyst

Hampshire Trust Bank -
London

Quick apply

Job details

Permanent | Full-time
14 days ago

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Private medical insurance
Paid volunteer time
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Writing skills
Incident queue management
User account provisioning
Ticket management
User account management
IT permissions management
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Communication skills
Mobile devices

Full job description

IT Service Desk Analyst

Location: Fenchurch Street, London

Hours: Monday to Friday, 8:30am-5:00pm

Working Pattern: Office Based (No Remote Working)

Reports to: IT Service Manager

Department: IT & Operations - IT Service Management

Travel: Occasional travel as required

Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.

We offer niche specialty lines, as an SME bank, targeting under-served segments. Our dedicated Wholesale Finance, Bridging Finance, Development Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity, and expertise they need to prosper.

We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.

Discover more about working at HTB here - Life at HTB | Careers & Inside Hampshire Trust Bank (HTB)

About the Role

We're looking for a customer-focused IT Service Desk Analyst to join Hampshire Trust Bank's IT Service Management team.

As the first point of contact for IT support across the bank, you'll play a vital role in delivering an excellent user experience, resolving technical issues and ensuring colleagues have the tools and support they need to work effectively.

This is an ideal opportunity for someone at the beginning of their IT career. We see this role as a foundation for future growth, with an expectation that you'll spend around two years developing your technical skills, completing relevant qualifications and gaining broad IT experience before progressing into a specialist area such as Infrastructure, Cloud, Security, Networking, Desktop Services or Development.

Key Responsibilities

IT Service Desk & End User Support

Act as the first point of contact for IT incidents and service requests
Resolve first-line technical issues in line with agreed SLAs
Accurately log, categorise and prioritise tickets received via phone, email and walk-up support
Escalate complex issues with clear documentation and troubleshooting details
Maintain regular communication with users throughout the ticket lifecycle

User Administration & Device Management

Build and deploy desktops, laptops and mobile devices to company standards
Support desk moves and hardware deployments
Set up new starters with accounts, permissions and equipment
Manage access changes for movers and securely offboard leavers
Maintain accurate asset management records for all IT equipment

Operational Excellence

Perform daily system checks and escalate any issues identified
Maintain audit logs and support audit activities
Create and maintain Service Desk procedures and knowledge articles
Track and deliver against SLA and KPI targets
Identify opportunities to improve Service Desk processes and user experience

Security & Compliance

Promote security awareness and IT best practices across the business
Support access management and security controls
Ensure documentation and records are maintained accurately
Assist in maintaining compliance with IT policies, controls and audit requirements

Who You'll Work With

You'll collaborate closely with:

Server, Network and Desktop teams
Business Transformation teams
Third-party suppliers
Colleagues across the bank
IT Infrastructure and Security teams

What We're Looking For

Qualifications & Experience

Strong interest in building a career within IT and technology
Good understanding of Microsoft applications and desktop environments
Exposure to Microsoft 365 and Active Directory (through education, self-study, placements or work experience)
Understanding of basic IT troubleshooting principles
Strong customer service and communication skills
Comfortable learning new technologies and systems

Ideal For

Recent graduates in IT, Computer Science or a related discipline
Candidates with a placement year, internship, helpdesk exposure or customer-facing technical experience
Individuals looking to take the next step into a professional IT environment

Skills & Attributes

Customer-focused mindset
Strong communication skills
Curiosity and willingness to learn
Strong attention to detail
Proactive approach to problem solving
Ability to take ownership and follow issues through to completion
Team player with a collaborative attitude

Benefits

Competitive salary
Discretionary annual bonus
25 days annual leave (increasing with service) + Holiday Buy Scheme
Private Medical Insurance (Bupa)
Mental health & wellbeing support via Zurich & Bupa
Pension scheme - 8% employer contribution (non-contributory)
Cycle to Work & Green Car Schemes
Interest-free season ticket loan
Study support & professional memberships
Annual volunteering day & Net Zero commitment
Zurich employee benefits package

If you're passionate about technology, enjoy helping people and want to build your career within a growing specialist bank, we'd love to hear from you.

Quick apply

Refine Your Search

systems analyst jobs in blackheath, gtl