Product support Work, Jobs in Blackley, Gtm (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
11d
Textile Studio and CAD Assistant
Manchester Manufacturing Group Ltd —Tameside
- £12.93 an hour
- Part-time
- CAD
- In-person
- Sick pay
Quick apply
Entry Level Sales and Marketing Representative
Volata LTD —Manchester
- From £25,511 a year
- Full-time
- Sales
- No experience needed
- In-person
- Referral programme
Quick apply
Urban Outfitters Sales Associate - Trafford Centre, Manchester
Urban Outfitters —Manchester
- Part-time
- Customer service
- Merchandising
- Training & development
- Annual leave
- Employee assistance programme
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Customer service
Quick apply
Assistant to the Head of Group Operations
Jetchem Systems Limited —Ramsbottom
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Sick pay
Quick apply
Short-term Temporary Team Member
NEXT —Bury
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
9d
Sales Executive / Viewer
Empower Me Studio LTD —Manchester
- £11,282 - £15,215 a year
- Part-time
- Sales
- Customer service
- Computer literacy
- Free parking
Quick apply
5d
Customer Service Advisor
Eakin Healthcare —Manchester
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Free parking
- Referral programme
Quick apply
11d
Quality Checker
JLA —Manchester
- Up to £30,000 a year
- Full-time
- Continuous improvement
- Quality control
- Travel
Quick apply
Store Colleague - Full Time
JDSPORTS —Manchester
- £13.56 an hour
- Weekend availability
- Communication skills
- Employee discount
Quick apply
3d
Cookie Crew - Manchester - Fallowfield - Part Time - Term Time Only
Insomnia Cookies UK Ltd —Manchester
- £12.71 an hour
- Part-time
- Hospitality
- Bakery
- POS
- Annual leave
- Employee assistance programme
Quick apply
13d
Fulfilment Assistant
Just Bee Honey Ltd —Trafford
- £13.45 an hour
- Day shift
- English
- Quality control
- Warehouse experience
- Free parking
Quick apply
9d
Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
Quick apply
Sales Assistant / Viewer
Empower Me Studio LTD —Manchester
- £11,282 - £15,215 a year
- Part-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
5d
Customer Service Advisor
Open —Manchester
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- AI
Quick apply
3d
Stores / Quality Trainee
Connect Medical Systems —Oldham
- From £13 an hour
- Full-time
- Computer literacy
- No experience needed
- Forklift
Quick apply
2d
Entry Level Sales Assistant
Volata LTD —Manchester
- From £25,450 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
10d
Customer Service Advisor - 12 Week FTC - Remote
Pets at Home —Cheadle
- £25,775.88 a year
- Weekend availability
- Remote
- Computer literacy
- Computer skills
- Communication skills
3d

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product support jobs near blackley, gtm

Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

11 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

Refine Your Search

product support jobs in blackley, gtm

Product Specialist/Support Engineer (entry level)

Textile Studio and CAD Assistant

Entry Level Sales and Marketing Representative

Urban Outfitters Sales Associate - Trafford Centre, Manchester

Operations Associate (FTC) - Manchester

Assistant to the Head of Group Operations

Short-term Temporary Team Member

Sales Executive / Viewer

Customer Service Advisor

Quality Checker

Store Colleague - Full Time

Cookie Crew - Manchester - Fallowfield - Part Time - Term Time Only

Fulfilment Assistant

Technical Support Advisor 2nd Line Telco

Change of Tenancy Advisor

Sales Assistant / Viewer

Customer Service Advisor

Stores / Quality Trainee

Entry Level Sales Assistant

Customer Service Advisor - 12 Week FTC - Remote

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