Complaints manager Work, Jobs in Blackpool, Lan (with Salaries)

Night Manager
Village Hotels - Blackpool - Reception / Nights —Blackpool
- Up to £30,000 a year
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Gym membership
Quick apply
Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Hotel Front Office Manager
The Dalmeny Resort Hotel —Lytham St. Annes
- £33,000 - £37,500 a year
- Weekend availability
- Hotel
- Front desk
- In-person
- Free parking
- Gym membership
Quick apply
1d
Fraud Officer - Southport
Department for Work and Pensions —Southport
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
1d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Hotel
- Budgeting
- Employee discount
Head of Quality
PH Care Group —Preston
- £60,000 - £65,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Assistant Commercial Manager
Blackpool Tourism Ltd —Blackpool
- £32,000 a year
- Full-time
- Team management
- Leadership
- Communication skills
Quick apply
12h
Responsible Individual / Area Manager – Residential Childcare
Northridge Care Group —Preston
- Up to £70,000 a year
- Full-time
- Management
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
1d
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Hard Services Co-Ordinator
Emcor —Barrow-In-Furness
- Up to £32,000 a year
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
6d
Dual-Site Dental Practice Manager (Self-Employed)
Tower Dental —Blackpool
- £35,000 - £40,000 a year
- Full-time
- Travel
- Recruiting
- In-person
Quick apply
3d
General Manager, Deputy Manager, Supervisor, Bar Staff
Costal Pubs Ltd —Blackpool
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Bar
- Inventory control
- Employee discount
Quick apply
9d
Assistant Investment Manager
RGH‑Global Limited —Blackpool
- £35,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Business development
Customer Success & Membership Administration Manager
First Kick Mini Kickers —Walton le Dale
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer skills
- In-person
- Free parking
- Flexitime
Quick apply
Store Manager
Aldi —Thornton Cleveleys
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Clinique Counter Lead Boots Blackpool 30hrs
Estee Lauder —Blackpool
- Social media management
- Continuous improvement
- Communication skills
20h
Workplace Wellbeing Co-ordinator
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- Training & development
- Annual leave
- Employee assistance programme
13h
Operational Support Officer
HM Courts & Tribunal Service —Preston
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
10d
Food & Beverage Manager
Blackpool Football Club —Blackpool
- Weekend availability
- Inventory control
- Sales
- Customer service
- Annual leave
Quick apply

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Night Manager

Village Hotels - Blackpool - Reception / Nights -
Blackpool

Quick apply

Job details

Part-time | Full-time
Up to £30,000 a year

Benefits

Discounted or free food
Employee assistance programme
Gym membership

Qualifications

Guest check-in and check-out
Front of house supervision
Shift management
Complaint handling
Performance management
Front desk
Night audit bookkeeping
Team motivation leadership
Hotel front office operations
Hospitality management

Full job description

Night Manager

The Role Outline: Your Shift at a Glance

Your focus is managing the Reception and front of house areas in line with company guidelines and brand standards. You are the face of Village during the night shift, driving consistently high standards of hospitality and inspiring your team to truly excel. You will ensure check out is the final stop to confirm our guests leave happy, satisfied, and looking forward to their next visit.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We deliver our Front of House KPIs consistently, which impacts the overall EBITDA for the hotel.
We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and work effectively with all other departments within the hotel.
We Care: We care about our impact on guests, the community, and each other. We create an engaged team through development opportunities, reward, recognition, and a strong culture of teamwork and support.

Your Shift: What You’ll Actually Be Doing

As our Night Manager, you are leading the hotel through the night. We trust you to handle:

The Ultimate Welcome: Delivering a warm, vibrant welcome to all late arrivals and assisting guests in a friendly, courteous, and professional manner.
Commercial Hustle: Reviewing wage costs, driving the use of Opera to note special requirements, balancing accounts daily, and taking every opportunity to upsell rooms.
Problem Solving: Dealing efficiently with reservations and handling any complaints politely and positively to resolve issues in a timely manner.
Inspirational Leadership: Recruiting great people, tracking daily reports, and benchmarking individual team members' performance against high-performance behaviours.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage daily and weekly checks, investigate any discrepancies, and implement procedures to reduce mistakes.

We Empower & Elevate our people. If you want Room to Grow, we provide the support to help you assist in the production of budgets by liaising with your Financial Controller. We constantly Innovate & Progress so we can Inspire Excellence and smash our targeted Guest Rate results together.

The Perks: What’s In It For You?

Gym Membership: 2 x complimentary gym memberships at your home hotel.
Hotel Stays: Hotel rooms from £20 across 34 hotels.
Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
Retail & Lifestyle: Hundreds of brand discounts via the Village app.
Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great leaders. If you enjoy building an engaged team and taking full responsibility for our guests' safety and satisfaction throughout the night, we want to hear from you.

Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.

**Please note - All offers are subject to successful DBS checks in this role**

INDHOTEL

Quick apply

Refine Your Search

complaints manager jobs in blackpool, lan

Night Manager

Operations Manager Niche and DER

Customer Relations Team Manager

Hotel Front Office Manager

Fraud Officer - Southport

General Manager

Head of Quality

Assistant Commercial Manager

Responsible Individual / Area Manager – Residential Childcare

Customer Case Manager

Hard Services Co-Ordinator

Dual-Site Dental Practice Manager (Self-Employed)

General Manager, Deputy Manager, Supervisor, Bar Staff

Assistant Investment Manager

Customer Success & Membership Administration Manager

Store Manager

Clinique Counter Lead Boots Blackpool 30hrs

Workplace Wellbeing Co-ordinator

Operational Support Officer

Food & Beverage Manager

I want to receive the latest job alerts for complaints manager in blackpool, lan

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