Team lead Work, Jobs in Blackstone (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Team Leader
Scottish Power —Glasgow
- £45,400 - £56,750 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
7d
Housing Team Lead
Right There —Glasgow
- £32,310 - £35,709 a year
- Monday to Friday
- Team management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Retail Team Leader / Supervisor
Spar Supermarket —Bo'ness
- £13.51 an hour
- 8 hour shift
- English
- Supervising experience
- In-person
Quick apply
5d
Disability Lead Officer
Aberlour Child Care Trust —Stirling
- £43,114 - £46,255 a year
- Continuous improvement
- Team management
- Mentoring
- Annual leave
4d
Cleaning Team Leader
Juniper Property Rentals —Stirling
- From £14 an hour
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
5d
Mental Health & Wellbeing Team Lead
Falkirk's Mental Health Association —Falkirk
- £39,140 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Work from home
Quick apply
6d
Team Manager
Fox's Burton's Companies —Livingston
- Night shift
- Bakery
- Continuous improvement
- Training & development
Hygiene Team Leader - Evenings
Bakkavor —Linlithgow
- £15.46 an hour
- Overtime
- Computer literacy
- English
- Computer skills
- Free parking
- Employee discount
Quick apply
Theme Lead (Vocational Training)
ScottishPrisonService —Falkirk
- £54,398 - £58,065 a year
- Hybrid work
- Management
- Continuous improvement
- Training & development
9d
Senior Project Manager - Team Lead
Plexus —Livingston
- Business development
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Team Leader
Eurofins UK BioPharma Services —Livingston
- Full-time
- Continuous improvement
- Quality control
- Mentoring
- Free parking
- Annual leave
Quick apply
Team Leader - Community Support - Full Time
Local Lanarkshire Care —Airdrie
- Up to £31,099.20 a year
- Full-time
- In-person
- Training & development
- Communication skills
- Free parking
- Employee discount
Quick apply
Front of House Team Leader
Ballencrieff —Bathgate
- Up to £13.16 an hour
- Full-time
- Guest services
- Employee discount
Quick apply
8d
Research, Participation & Impact Lead
Right There —Glasgow
- £39,681 - £43,079 a year
- Monday to Friday
- Hybrid work
- Annual leave
6d
Advanced Team Lead
Finsbury Food Group —East Kilbride
- Full-time
- Microsoft Word
- Bakery
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
HR Administration Team Leader
William Grant & Sons —Cumbernauld
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Team Leader
Home Bargains —Stirling
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
Landscape team Leader/Foreman
Landscape Design Contracts —Bathgate
- £14.50 - £16.50 an hour
- Overtime
- Team management
- In-person
- Communication skills
Quick apply
8d
Lead Swimming Teacher
Swim Now - Glasgow —Glasgow
- From £20 an hour
- First Aid Certification
- In-person
- Teaching
- Free parking
- Annual leave
Quick apply
12d

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

team lead jobs in blackstone

Customer Service Team Manager

Team Leader

Housing Team Lead

Retail Team Leader / Supervisor

Disability Lead Officer

Cleaning Team Leader

Mental Health & Wellbeing Team Lead

Team Manager

Hygiene Team Leader - Evenings

Theme Lead (Vocational Training)

Senior Project Manager - Team Lead

Team Leader

Team Leader - Community Support - Full Time

Front of House Team Leader

Research, Participation & Impact Lead

Advanced Team Lead

HR Administration Team Leader

Team Leader

Landscape team Leader/Foreman

Lead Swimming Teacher

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