Workforce manager Work, Jobs in Blacon, Chs (with Salaries)

Workforce Manager Global Operations
Bank of America —Chester
- Full-time
- Data analysis skills
- Communication skills
Neighbourhood Programme Manager (Speke East)
Liverpool City Council —Speke
- £53,051 - £58,543 a year
- Budgeting
- Communication skills
- Employee assistance programme
Senior Customer Service Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
3d
Admissions Manager
University of Liverpool —Liverpool
- £39,906 - £46,049 a year
- Full-time
- Hybrid work
- Management
- Customer service
- University
- Employee discount
14d
Resolution Case Lead - Deeside
Coleg Cambria —Deeside
- £43,938 - £47,770 a year
- Full-time
- Presentation skills
- No degree
- Leadership
- Free parking
- Annual leave
Head of Operations
Down Syndrome Cheshire —Northwich
- £33,000 - £38,000 a year
- Weekend availability
- Writing skills
- Continuous improvement
- No degree
- Flexitime
Quick apply
5d
Recruitment and Talent Advisor
Transport for Wales —Chester
- £39,092 a year
- Continuous improvement
- Recruiting
1d
Interventions Manager
Knowsley Borough Council —Huyton
- £45,091 - £46,142 a year
- Weekend availability
- Hybrid work
- Flexible schedule
7d
ASSISTANT TEAM MANAGER
Knowsley Borough Council —Huyton
- £49,282 - £50,269 a year
- Hybrid work
- Team management
- Flexible schedule
9d
Resolution Case Lead - Yale
Coleg Cambria —Wrexham
- £43,938 - £47,770 a year
- Full-time
- Presentation skills
- No degree
- Leadership
- Free parking
- Annual leave
Assistant Team Manager - Assessment & Intervention Team
Wrexham County Borough Council —Wrexham
- £46,142 - £49,282 a year
- Team management
- Recruiting
- Annual leave
- Employee assistance programme
ASSISTANT TEAM MANAGER
Knowsley Council —Huyton
- £49,282 - £50,269 a year
- Part-time
- Hybrid work
- Team management
- Flexible schedule
9d
Team Manager Preparing for Adulthood
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Employee assistance programme
1d
Ice Rink Staff
Leisure Events Ltd —Cheshire Oaks
- £8.00 - £13.50 an hour
- Weekend availability
- Management
- Maintenance
- Cleaning
- Free parking
- Employee discount
Quick apply
Senior Operations Manager
Knowsley Council —Huyton
- £53,460 - £54,495 a year
- Full-time
- Continuous improvement
- Flexible schedule
7d
Senior Advisor
Brakes —Ewloe
- £28,950 a year
- Weekend availability
- Team management
- Training & development
- Employee discount
Quick apply
14d
HR Advisor
M&A Management —Chester
- £40,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Free parking
Quick apply
2d
Project Manager
Change Grow Live —Birkenhead
- £40,889.21 - £45,583.51 a year
- Social media management
- Communication skills
- Annual leave
- Employee assistance programme
8d
Contact Centre Senior Operations Manager
Reed In Partnership —Liverpool
- £40,000 - £65,000 a year
- Full-time
- Spanish
- English
- Continuous improvement
- Annual leave
- Flexible schedule
Trainee Traffic Management Operative
Go Traffic Management —Chester
- £33,046.00 - £36,350.60 a year
- CAD
Quick apply

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Workforce Manager Global Operations

Bank of America -
Chester

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Data analysis skills
Capacity planning
Communication skills
Rota coordination

Full job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

We have a fantastic opportunity for an individual experienced in Workforce Management, available here in our office on Chester Business Park. This is a newly created role within a busy Contact Centre servicing prestigious Commercial Card clients.

The Team:

Role Description:

Our Chester team brings together colleagues from diverse backgrounds, with a range of skills, experiences and perspectives. The Workforce Manager supports effective workforce planning and operational efficiency within a busy Contact Centre.

The role focuses on forecasting, capacity planning, scheduling, real-time monitoring and performance analysis to maintain service levels and improve productivity. The successful candidate will act as a subject matter expert, building a strong understanding of operational processes and how they connect across teams and functions.

Candidates will ideally bring experience in a similar Contact Centre environment, with strong knowledge of Workforce Management principles, tools and methodologies.

Responsibilities:

Analyse call data, prepare forecasts and capacity plans, and support effective staffing alignment.
Create schedules, manage holidays and sickness, and monitor adherence to support service delivery.
Optimise service levels in real time by adjusting skills, planned activity and resources within agreed parameters.
Respond quickly and effectively to unexpected events impacting Contact Centre performance.
Partner with management and business stakeholders to improve resource utilisation and service levels.
Monitor Contact Centre metrics, including service level, AHT, productivity, volumes and agent status, to identify trends and recommend action.
Administer Workforce Management applications and produce accurate Excel-based reporting.
Provide clear updates to leadership and stakeholders on key metrics and events impacting performance.

What we are looking for:

Experience working in a Contact Centre environment.
Good knowledge of Workforce Management tools and methodologies.
Careful attention to detail and data accuracy.
Ability to turn data into clear messages for senior stakeholders.
Analytical and problem-solving skills, with a thoughtful approach to decisions.
Ability to manage multiple priorities effectively.
Proactive and collaborative approach, with a willingness to support others.
Clear written and verbal communication skills.

Benefits of working at Bank of America:

At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
Use of a flex fund to use towards benefits
Access to an emotional wellbeing helpline, and virtual GP services
Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Apply Now

Refine Your Search

workforce manager jobs in blacon, chs

Workforce Manager Global Operations

Neighbourhood Programme Manager (Speke East)

Senior Customer Service Advisor

Admissions Manager

Resolution Case Lead - Deeside

Head of Operations

Recruitment and Talent Advisor

Interventions Manager

ASSISTANT TEAM MANAGER

Resolution Case Lead - Yale

Assistant Team Manager - Assessment & Intervention Team

ASSISTANT TEAM MANAGER

Team Manager Preparing for Adulthood

Ice Rink Staff

Senior Operations Manager

Senior Advisor

HR Advisor

Project Manager

Contact Centre Senior Operations Manager

Trainee Traffic Management Operative

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