Technical lead Work, Jobs in Bledlow, Bkm (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
EA-RS Group —High Wycombe
- £40,000 - £50,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
Quick apply
9d
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
Salesforce Technical Lead
Association for Project Management —Princes Risborough
- £50,000 - £55,000 a year
- Hybrid work
- No degree
- Agile
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Project Manager
KNAPP U.K. Limited —Chalgrove
- Full-time
- Remote
- Training & development
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Team management
- Budgeting
- Leadership
- Flexible schedule
Team Lead, Technical Support
Seequent —Reading
- Remote
- Computer literacy
- English
- Continuous improvement
Project & Deployment Coordinator
KCP Network —Bracknell
- £35,000 - £40,000 a year
- Full-time
- Hotel
- In-person
- AI
- Free parking
- Health & wellbeing programme
Quick apply
3d
Geospatial & Data Analyst
Evenlode Landscape Recovery Limited —Oxford
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- AI
- Annual leave
- Flexitime
Quick apply
Events & Digital Marketing Coordinator
Oakley Food Projects —Wokingham
- £22,450 - £25,650 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
Head of Engineering (Hybrid)
Automation Consultants Ltd —Reading
- £110,000 - £120,000 a year
- Hybrid work
- Computer Science
- AWS
- Team management
- Annual leave
- Flexible schedule
Audio Project Manager
Entertainment Technology Partners LLC —Tring
- Schematics
- Business development
- Travel
Project Manager - Audio Technology
The Focusrite Group —High Wycombe
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- English
- Continuous improvement
- Organisational skills
- Life insurance
Quick apply
Dynamics 365 Functional Consultant (UK home based)
Techlabs London —High Wycombe
- CRM software
- Analysis skills
- Travel
Intelligent Automation Project Manager
TravelodgeHotels —Thame
- £60,000 - £65,000 a year
- Hybrid work
- Hotel
- Organisational skills
- Communication skills
- Employee discount
Quick apply
10d
Maintenance Handyman/woman
Water Trade Ltd —High Wycombe
- From £20 an hour
- Full-time
- Customer service
- Maintenance
- English
Quick apply
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
9d
Registration Officer Citizenship and Systems
Milton-Keynes-Council —Milton Keynes
- £33,119 - £37,563 a year
- Management
- Databases
- Presentation skills
- Annual leave
- Work from home
5d
Junior Image Analyst
Caristo Diagnostics —Oxford
- Full-time
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Life insurance
Quick apply
10d
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Charity and third-sector experience
IT team management
Incident queue management
Ticket management
Microsoft Office Suite
Continuous improvement
Ticket management systems
Mobile device management
Customer support
Information technology team management
Communication skills
Intune
Mobile devices

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

technical lead jobs in bledlow, bkm

IT Helpdesk Team Lead

Service Desk Manager

Operational Performance Assurance Lead - 12 Month FTC

Salesforce Technical Lead

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Senior Director, Information Technology EMEA

Team Lead, Technical Support

Project & Deployment Coordinator

Geospatial & Data Analyst

Events & Digital Marketing Coordinator

Head of Engineering (Hybrid)

Audio Project Manager

Project Manager - Audio Technology

Dynamics 365 Functional Consultant (UK home based)

Intelligent Automation Project Manager

Maintenance Handyman/woman

Executive Director for Place

Registration Officer Citizenship and Systems

Junior Image Analyst

Contract Manager - Northern Trains

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