Guest experience leader Work, Jobs in Bognor Regis, Wsx (with Salaries)

Bars Assistant Manager
Butlin's —Bognor Regis
- Full-time
- Hospitality
- Bar
- Supervising experience
Head of Park Experience & Leisure Operations
Haven —Chichester
- Full-time
- Hospitality
- Continuous improvement
- Leadership
- Employee discount
Quick apply
2d
Operations Manager
Out of Bounds —Rustington
- £13.50 - £14.00 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
Head of Food & Beverage
Warner Leisure Hotels —Hayling West
- Up to £45,000 a year
- Full-time
- Microsoft Excel
- Hotel
- Leadership
Leisure Team Leader
Meadow Bay Villages —Hayling Island
- £13.65 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Employee assistance programme
Quick apply
11d
Cleaner / 237 - The Dolphin & Anchor, Chichester
J D Wetherspoon plc —Chichester
- £12.91 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
6d
Cleaner / 217 - The Hatter`s Inn, Bognor Regis
J D Wetherspoon plc —Bognor Regis
- £12.91 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
Conference and Banqueting Operations Supervisor
Hilton —Brighton
- £13.21 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Team Leader
HF Holidays —Storrington
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
General Manger
Hampshire Pub Co —Horndean
- £38,000 - £43,000 a year
- Full-time
- Hospitality
- Sales
- Organisational skills
Quick apply
Subway Manager
Butlin's —Bognor Regis
- Full-time
- Leadership
- Communication skills
- Resort
Workplace Experience Coordinator
CBRE —Brighton
- Full-time
- Hospitality
- Customer service
- Microsoft Office
13d
Hotel Manager
Premier Inn —East Preston
- £29,000 - £31,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
2d
Supermarket Shift Leader
Haven —Chichester
- Up to £13.71 an hour
- Part-time
- Leadership
- Communication skills
- Employee discount
Quick apply
9d
Pool Shift Leader
Haven —Chichester
- Up to £12.71 an hour
- Part-time
- Leadership
- Communication skills
- Employee discount
Quick apply
Supervisor UK
Zizzi —Chichester
- £12.92 an hour
- Weekend availability
- Hospitality
- Bar
- Restaurant
- Employee assistance programme
- Employee discount
4d
Food and Beverage Manager
Warner Leisure Hotels —Hayling West
- £30,000 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Annual leave
5d
Assistant Manager
Slim Chicken's - Portsmouth —Portsmouth
- Up to £32,723 a year
- Weekend availability
- Hospitality
- Administrative experience
- Restaurant
- Employee assistance programme
- Employee discount
Assistant Food and Beverage Manager
Solent Hotel & Spa —Fareham
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee assistance programme
Quick apply
Team Member - Guest Experience Lead
KFC Waterlooville —Waterlooville
- Up to £12.21 an hour
- Full-time
- Employee discount

I want to receive the latest job alerts for guest experience leader in bognor regis, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Bars Assistant Manager

Butlin's -
Bognor Regis

Apply Now

Job details

Permanent | Full-time

Qualifications

Hospitality
Supervising experience
Leadership
Communication skills

Full job description

Description

The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager.

You will take accountability for leading the venue during the Manager’s absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations.

You will:

Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.
Implement operational and commercial plans provided by the Manager to support venue performance.
Support stock controls, cellar routines, product care and compliance standards.
Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance.
Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.

KPIs

Guest NPS (overall, speed of service, quality of serve)
ENPS & team engagement
Stock yield %, stock loss, line variances, waste & compliance
Revenue growth, SPH, Bservevolumes & category sales mix
Labour productivity and deployment accuracy
RPRPRT – Right People, Right Place, Right Time
Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls)
Team retention & development support

General Duties & Key Accountabilities

Guest Experience & Service Leadership (WET Focused)

Lead the delivery of a great guest experience in line with venue standards set by the Manager.
Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment.
Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves.
Use guest feedback and NPS trends shared by the Manager to adjust real time service.
Be highly visible during all peak trading periods, leading by example and supporting the team on the floor.

Commercial, Stock & Business Performance

Support the Manager with all stock routines, including:

line checks
stock rotation & product care.
waste management
cellar standards
cash variance checking
- Help implement yield improvement actions set by the Manager.
- Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption.
- Ensure labour deployment matches the plan and respond to live changes in guest volume.
- Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed.
- Contribute to promotional activity by ensuring team awareness and strong execution.

Team Leadership, Culture & Development

Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership.
Deliver induction, on shift coaching and training to new and existing team members.
Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing.
Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager.
Create clear daily and weekly objectives for Shift Managers to support operational delivery.
Rolemodel Butlin’s Values and Leadership Behaviours at all times.
Help build a multiskilled team capable of flexing across the resort through championing Team member plus.
Support retention by fostering a positive, supportive and inclusive working environment.

Operational Excellence, Safety & Compliance

Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations.
Maintain cellar standards including safety, product quality, gas handling and hygiene routines.
Ensure the venue remains audit ready at all times across:

bar cleanliness and organisation
food safety (where applicable)
H&S and COSHH
cash handling & stock holding.
brand standards
- Lead opening/closing routines and complete daily checks, escalating risks immediately.
- Take full accountability for safe operations in the absence of the Manager.

Cross Resort Collaboration & Leadership

Support the Manager in liaising with Central teams on product range, promotions and yield objectives.
Build strong working relationships with peers and resort leaders.
Share best practice and support other venues when operational needs change.
Support the optimisation of Team Member Plus and labour utilisation across the resort.

Key Knowledge/Experience & Qualification Requirements

Experience in a Wet led bar, pub, nightclub or high volume hospitality venue.
Understanding of cellar management, stock controls and licensing law (training will be provided where required).
Strong service led leadership with experience coaching and supporting teams.
Confident communication skills with the ability to motivate and guide others.
Ability to remain calm, organised and effective during pressured trading periods.
Experience leading shifts or supervising an F&B team is desirable.
Strong problem solving ability with a proactive, hands on approach.
Capability to manage multiple priorities and adapt quickly to change.

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!

Apply Now

Refine Your Search

guest experience leader jobs in bognor regis, wsx

Bars Assistant Manager

Head of Park Experience & Leisure Operations

Operations Manager

Head of Food & Beverage

Leisure Team Leader

Cleaner / 237 - The Dolphin & Anchor, Chichester

Cleaner / 217 - The Hatter`s Inn, Bognor Regis

Conference and Banqueting Operations Supervisor

Team Leader

General Manger

Subway Manager

Workplace Experience Coordinator

Hotel Manager

Supermarket Shift Leader

Pool Shift Leader

Supervisor UK

Food and Beverage Manager

Assistant Manager

Assistant Food and Beverage Manager

Team Member - Guest Experience Lead

I want to receive the latest job alerts for guest experience leader in bognor regis, wsx

Related Searches

Explore jobs in more locations

Description

KPIs

General Duties & Key Accountabilities

Key Knowledge/Experience & Qualification Requirements

About Butlin's

Jobseeker tools

Employer Tools

Browse

Stay Connected