Helpdesk executive Work, Jobs in Borehamwood, Hrt (with Salaries)

Inbound Sales & Customer Service Executive
YOKE CNC —Borehamwood
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- In-person
Quick apply
9d
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
9d
Graduate Operations Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Front desk
Quick apply
7d
Helpdesk Operator
Mears Group —London
- Up to £28,186.33 a year
- Monday to Friday
- Contracts
- Annual leave
- Employee discount
1d
Associate, AI Enablement & Adoption (4 month Contract) - London, UK
OMERS —London
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Solutions Engineer - Remote
Siena AI —London
- Full-time
- Remote
- APIs
- AI
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Hybrid work
- Recruiting
- Leadership
- Communication skills
- Sick pay
Community Host
International Workplace Group plc —London
- Full-time
- Google Suite
- English
- Microsoft Office
9d
Community Host
IWG —London
- Google Suite
- Computer literacy
- Microsoft Office
9d
Account Manager
ARENKO GROUP —London
- £55,000 - £65,000 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
10h
Account Manager (Managed/Professional Services)
Wanstor —London
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick apply
6h
Assistant Sales Manager, GTS Energy & Materials
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Communication skills
8d
Senior Vice President, US Corridor - Global Network Banking
HSBC Global Services Limited —London
- Full-time
- Business development
- Banking
9d
Director, SSv Sales
HSBC Global Services Limited —London
- Full-time
- Business development
- Financial services
2d

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helpdesk executive jobs near borehamwood, hrt

Inbound Sales & Customer Service Executive

YOKE CNC -
Borehamwood

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
9 days ago

Benefits

Company pension

Qualifications

CRM software
Sales support
Pricing
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
B2B sales
Customer interaction
Sales and customer service experience

Full job description

Yoke Vans designs and manufactures storage and conversion products for commercial vehicles. We are looking for a capable, organised person to join our sales and customer-service team.

This is primarily an inbound role. Our customers usually approach us with an existing requirement, so the role is less about cold calling and more about understanding what they need, providing accurate advice and quotations, and managing their enquiry through to booking and handover.

You will initially work closely with our experienced team to learn our products, systems and processes. As your knowledge develops, you will take independent ownership of customer enquiries while continuing to support the wider sales and customer-service team.

Key responsibilities

- Respond promptly and professionally to enquiries by phone, email, WhatsApp, social media and in person.

- Understand customers' vehicles, requirements, timescales and intended use.

- Prepare accurate quotations and clearly explain products, options, prices and lead times.

- Follow up quotations and convert suitable enquiries into confirmed orders and bookings.

- Set realistic expectations and avoid commitments that conflict with manufacturing capacity.

- Schedule work correctly, coordinate changes and keep customers informed.

- Handle routine customer problems and complaints calmly and constructively.

- Keep CRM, helpdesk and scheduling records complete, accurate and up to date.

- Work within agreed pricing, booking and customer-service guidelines.

- Escalate unusual specifications, significant complaints, discounts, refunds and scheduling conflicts appropriately.

- Provide dependable coverage and support to colleagues during busy periods.

- Identify recurring customer questions and practical process improvements.

About you

We welcome applications from strong customer-service candidates as well as people with sales experience. Most of our sales are inbound, so success depends on listening carefully, taking ownership and following work through accurately rather than using high-pressure sales tactics.

You should be able to:

- Communicate confidently and professionally by phone and in writing.

- Manage several enquiries across different channels without losing detail.

- Work accurately with prices, measurements and product information.

- Learn technical products, systems and processes.

- Maintain clear and reliable records.

- Work independently after training while recognising when to ask for support.

- Stay calm and organised when priorities change or a customer raises a problem.

Experience that would be useful

- Customer service by phone and email.

- Preparing quotations or processing orders.

- Inbound sales or sales administration.

- Scheduling jobs, appointments or installations.

- Using CRM, helpdesk or ticketing systems.

- Handling customer complaints.

- Automotive, manufacturing or other technical products.

Previous automotive or manufacturing experience is helpful but not required. Full product and system training will be provided.

Hours and location

This is a full-time, permanent, on-site role working Monday to Friday. The role is 40 hours per week with a 30-minute unpaid lunch break. An agreed regular start time between 8:00am and 9:00am is available, with the finish time adjusted accordingly.

The workplace is Crossoaks Farm, Crossoaks Lane, Borehamwood, Hertfordshire WD6 5PH. The site is not well served by public transport, so applicants must be able to travel to work reliably.

Pay and benefits

- £28,000 to £35,000 per year, depending on experience.

- Workplace pension.

- Statutory minimum holiday entitlement plus a paid day off for your birthday.

- Full product and system training.

The role is subject to a six-month probationary period. Start date to be agreed.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company pension

Ability to commute/relocate:

Borehamwood WD6 5PH: reliably commute or plan to relocate before starting work (required)

Application question(s):

This is a full-time, on-site role working Monday to Friday, 40 hours per week, with an agreed regular start between 8:00am and 9:00am. Are you able to work this pattern?
Briefly describe any experience you have with phone and email enquiries, quotations or order processing, scheduling, CRM or helpdesk systems, and customer complaints. It is fine if you have experience in only some of these areas.
What is your notice period and earliest available start date?
What salary would you expect within the advertised £28,000 to £35,000 range?

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk executive jobs in borehamwood, hrt

Inbound Sales & Customer Service Executive

Customer Support Associate (hybrid)

Graduate Operations Coordinator

Helpdesk Operator

Associate, AI Enablement & Adoption (4 month Contract) - London, UK

Solutions Engineer - Remote

Head of Corporate IT & Technology Solutions

Community Host

Community Host

Account Manager

Account Manager (Managed/Professional Services)

Assistant Sales Manager, GTS Energy & Materials

Senior Vice President, US Corridor - Global Network Banking

Director, SSv Sales

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