Shop manager Work, Jobs in Borehamwood Hillside (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Assistant Store Manager (Retail)
Boots —Welling
- Weekend availability
- Leadership
- Employee assistance programme
- Employee discount
Assistant Store Manager
Aldi —Borehamwood
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
ZARA MENSWEAR VISUAL COMMERCIAL MANAGER
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Assistant Branch Manager
Cleveland Cable Co Ltd —Belvedere
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
9d
Assistant Manager - Costa Coffee
Soar Group —Borehamwood
- Full-time
- Microsoft Outlook
- Restaurant
- Restaurant experience
- Employee discount
Quick apply
11d
Counter-service Restaurant Manager - Gopal's Corner by Roti King
Roti King Ltd —Canary Wharf
- £35,000 - £38,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Flexitime
Quick apply
10d
Store Manager
FlooringSuperstore.com —Harlow
- Up to £56,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
7d
Retail Operations Manager
Medirest —Watford
- £45,000 a year
- Weekend availability
- Management
- Sales
- Contracts
9d
Operations Manager – Retail Healthcare
Elior UK —Wembley
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
8d
Branch Manager
Savvi Travel —Hitchin
- £31,000 - £37,000 a year
- Part-time
- Customer service
- Supervising experience
- In-person
- Employee discount
Quick apply
1d
Retail Branch & Transfer Manager
WeBuyAnyCar —Harlow
- £28,200 - £34,120 a year
- Part-time
- Driving
- IT
- Communication skills
Quick apply
Assistant Shop Manager
North London Hospice —London
- £29,650 a year
- Part-time
- Customer service
- Merchandising
- Organisational skills
6d
ASSISTANT MANAGER — BOBO & WILD , WANSTEAD | BRUNCH RESTAURANT
BOBO & WILD - WANSTEAD —London
- £32,000 - £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
12d
Relief Shop Manager
North London Hospice —London
- £29,650 a year
- Full-time
- Customer service
- Merchandising
- Team management
- Annual leave
6d
Anthropologie Assistant Visual Manager - St Albans, UK
Anthropologie —St Albans
- Full-time
- Hybrid work
- Customer service
- Merchandising
- Travel
- Annual leave
- Employee assistance programme
National Account Manager - Retail
Medik8 —Borehamwood
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Employee discount
Quick apply
2d
Assistant Shop Manager
The Children's Society —Welwyn Garden City
- £14,018.92 a year
- Customer service
- Supervising experience
- IT
- Free parking
- Annual leave
1d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Specialty Coffee Shop Manager - Gnome House
Hermanos Colombian Coffee Roasters Ltd —London
- From £34,000 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
2d

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

Quick apply

Refine Your Search

shop manager jobs in borehamwood hillside

Zara Covent Garden Customer Experience Manager

Assistant Store Manager (Retail)

Assistant Store Manager

ZARA MENSWEAR VISUAL COMMERCIAL MANAGER

Assistant Branch Manager

Assistant Manager - Costa Coffee

Counter-service Restaurant Manager - Gopal's Corner by Roti King

Store Manager

Retail Operations Manager

Operations Manager – Retail Healthcare

Branch Manager

Retail Branch & Transfer Manager

Assistant Shop Manager

ASSISTANT MANAGER — BOBO & WILD , WANSTEAD | BRUNCH RESTAURANT

Relief Shop Manager

Anthropologie Assistant Visual Manager - St Albans, UK

National Account Manager - Retail

Assistant Shop Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Specialty Coffee Shop Manager - Gnome House

I want to receive the latest job alerts for shop manager in borehamwood hillside

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