Experience manager Work, Jobs in Borough Of Rochdale, Gtm (with Salaries)

Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Home Manager
Select HealthCare General Ltd —Rochdale
- £65,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Referral programme
Quick apply
5d
Estate Agent
The Property Experts —Rochdale
- £8,400 a month
- Remote
Quick apply
Workshop Controller Peugeot Omoda Jaecoo
RRG Group —Oldham
- £35,000 - £45,000 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
15h
People & Culture Manager
Deckers Group —Rochdale
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Work from home
- Employee discount
Quick apply
4d
Group Administrator
Rochdale and District Mind —Rochdale
- £23,751.25 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Aldi —Heywood
- £52,910 - £69,000 a year
- Recruiting
- Retail management
- Annual leave
Collection/Delivery Driver
Nella Cutlery Services —Manchester
- From £41,470 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
Assistant Manager - Rochdale
Hays Travel —Rochdale
- Full-time
- Training & development
- Time management
- Annual leave
- Employee discount
Train Service Controllers
Northern Trains —Manchester
- £63,574 a year
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
5d
Venue Manager
Admiral Slots —Rochdale
- £30,051 a year
- 8 hour shift
- Customer service
Quick apply
6d
Operations Manager
Great Bear —Oldham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Operations/Office Manager
VBS Ltd —Rossendale
- £26,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
Quick apply
14d
Duty Customer Experience Manager
TransPennine Express Limited —Manchester
- Night shift
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Assistant Production Manager
Inspired Global Cuisine —Oldham
- Up to £40,869 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Free parking
- Store discount
Quick apply
Deputy Manager - Operations
the Brooke Surgery —Hyde
- £17 - £19 an hour
- Full-time
- ERP systems
- Supervising experience
- Continuous improvement
- Sick pay
Quick apply
12d
Executive Assistant to Managing Director
Sales Automation —Bolton
- £40,000 - £52,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Travel
- Profit sharing
- Flexitime
Quick apply
9d
Customer Operations Manager
Royal Mail Group —Oldham
- £44,551 - £49,006 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
16h
Customer Experience Manager - 12mth FTC
Footasylum —Manchester
- English
- Continuous improvement
- Communication skills
Content Creator & Social Media Manager (In-House)
Nails by Codie —Rochdale
- From £15 an hour
- Part-time
- Social media management
- In-person
Quick apply
8d

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experience manager jobs near borough of rochdale, gtm

Customer Experience Manager

Portus Supported Housing
Manchester

Quick apply

Job details

Permanent | Full-time
£41,700 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Complaint handling
Continuous improvement cycles oversight
Customer interaction
Household contractor coordination
Leadership

Full job description

Job Summary

We're looking for an experienced Customer Experience Manager to lead one of our Customer Experience teams and drive operational excellence across our housing services.

This role has a strong focus on repairs, customer contact and service performance. You'll lead a team delivering first-contact resolution, ensuring repairs are accurately triaged, damp and mould cases are managed effectively, and customers receive a high-quality service from first contact through to resolution.

Working closely with Housing, Property and Compliance teams, you'll use customer insight, performance data and regulatory requirements, including Awaab's Law, to continually improve the customer experience.

Deadline for Applications is 20th August 2026

Responsibilities

Lead and develop a team of Customer Experience Officers to deliver excellent customer service.
Oversee repairs triage, ensuring enquiries are accurately assessed and routed first time.
Ensure damp and mould reports are managed promptly and in line with organisational processes and regulatory expectations.
Monitor operational performance, including service levels, quality, first-contact resolution and customer satisfaction.
Use customer insight and performance data to identify trends and drive continuous improvement.
Support complaint handling, embedding learning from complaints to improve services.
Build strong relationships with Housing, Property, Compliance and Income teams to deliver seamless customer journeys.
Maintain accurate customer records and ensure high standards of data quality.

Requirements - Essential (E) / Desirable (D)

Experience leading customer service or contact centre teams, ideally within social housing or another regulated environment - E

Experience coordinating repairs, contractors or property-related workflows - E

Strong knowledge of responsive repairs, repairs triage and property-related customer enquiries - E

Knowledge of Awaab's Law and experience managing damp and mould cases in line with regulatory expectations - E

Experience supporting or managing complaints processes, including embedding learning to improve service delivery and first-contact resolution - E

Experience working collaboratively with Housing, Property, Compliance or Asset Management teams to deliver customer-focused services - E

Ability to analyse customer insight and operational performance data to identify trends and drive continuous improvement - E

Experience using housing management, CRM or case management systems, with a commitment to maintaining accurate customer records and data quality - E

Excellent leadership, coaching and stakeholder management skills - E

CIH Level 3 (or above) or other relevant housing qualification - D

Pay: £41,700.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Manchester M27 8FF

Quick apply

Refine Your Search

experience manager jobs in borough of rochdale, gtm

Customer Experience Manager

Home Manager

Estate Agent

Workshop Controller Peugeot Omoda Jaecoo

People & Culture Manager

Group Administrator

Store Manager

Collection/Delivery Driver

Assistant Manager - Rochdale

Train Service Controllers

Venue Manager

Operations Manager

Operations/Office Manager

Duty Customer Experience Manager

Assistant Production Manager

Deputy Manager - Operations

Executive Assistant to Managing Director

Customer Operations Manager

Customer Experience Manager - 12mth FTC

Content Creator & Social Media Manager (In-House)

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