Support associate Work, Jobs in Boston Spa, Nl (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Academic Associate in Media Production
York St John University —York
- £34,610 - £39,906 a year
- Part-time
- Doctoral degree
- University
- School
14d
R & D Technical Associate
GBUK Ltd —Selby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Engineering
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
10d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Associate
Coach —Leeds
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Part-Time Access Control Specialist - UK
CenCore Associates —Harrogate
- Part-time
- Military
- English
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Estate Planning Academy Associate
iTrust121 —York
- £24,000 - £30,000 a year
- Full-time
- Sales
- In-person
Quick apply
8d
Team Member
NEXT —Leeds
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
2d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
11d
Document Production Associate
Williams Lea —Leeds
- £26,478.40 - £34,421.92 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
14h
Recruitment Operations Associate
System C —Leeds
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Employee discount
- Referral programme
Office Support Assistant
Minsthorpe Community College —South Elmsall
- £24,796 - £25,185 a year
- Free parking
- Employee assistance programme
Business Associate Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- SharePoint
9d
Task Manager (Portfolio Operational Support, Risk Management, and LCM)
BAE Systems Inc. —York
- £88,189 - £149,922 a year
- Full-time
- Remote
- PMP
- Project management
- Bachelor's degree
- Annual leave
- Employee assistance programme
1d
Visitor Control Center (VCC) Operations Specialist – UK
CenCore Associates —Harrogate
- Weekend availability
- Communication skills
Anthropologie Sales Associate - Leeds, UK
Anthropologie —Leeds
- Part-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Admin Assistant
Minsthorpe Community College —South Elmsall
- £25,583 - £25,989 a year
- Full-time
- Administrative experience
- Free parking
- Employee assistance programme
Associate Quantitative Analyst
Public Sector Resourcing —Leeds
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Master's degree
10d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

support associate jobs in boston spa, nl

Service Desk Analyst - Tier I

1st/2nd Line IT Support - £27,000-£34,000

Academic Associate in Media Production

R & D Technical Associate

Associate Team Leader

Sales Associate

Part-Time Access Control Specialist - UK

Sales Associate

Estate Planning Academy Associate

Team Member

Junior Application Support Analyst

Document Production Associate

Recruitment Operations Associate

Office Support Assistant

Business Associate Apprentice

Task Manager (Portfolio Operational Support, Risk Management, and LCM)

Visitor Control Center (VCC) Operations Specialist – UK

Anthropologie Sales Associate - Leeds, UK

Admin Assistant

Associate Quantitative Analyst

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