Customer experience manager Work, Jobs in Bracknell, Brk (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer and Trading Manager - Online
Sainsbury's —Camberley
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
5d
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
12d
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Customer service
- Leadership
Quick apply
Customer Experience Performance Specialist
Waitrose & Partners —Bracknell
- £47,000 - £73,500 a year
- Full-time
- Hybrid work
- Maintenance
- IT
1d
Customer Experience Design Manager
Waitrose & Partners —Bracknell
- £55,500 - £88,500 a year
- Full-time
- Hybrid work
1d
Project Manager - Customer Programmes
Collins Aerospace —Wokingham
- Full-time
- Up to 50% travel
- PMP
- Military
- Annual leave
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
Hotel Manager
Premier Inn —Bracknell
- £31,000 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
Programme Manager - Digital Transformation & Customer Experience
Medivet Group Ltd —Watford
- £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Agile
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
12d
Duty Manager
Places for People —Wokingham
- £30,160.04 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Employee discount
8d
Services Project Manager
Siemens —Farnborough
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
Brand Manager (Kallo)
Ecotone UK —Camberley
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
8d
Estee Lauder Counter Manager - Fenwick Bracknell -37.5hrs
Estee Lauder —Bracknell
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
Transport Support Services Manager (pay award pending)
Bracknell Forest Council —Bracknell
- £55,224 - £60,728 a year
- Full-time
- Hybrid work
- School
- Annual leave
- Work from home
5d
Customer Journey Manager
Rocksteady Music School —Liphook
- £40,000 - £48,000 a year
- Full-time
- Customer service
- School
- Free parking
- Employee discount
Quick apply
5d

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

customer experience manager jobs in bracknell, brk

Head Of Customer Experience

Customer and Trading Manager - Online

Senior Customer Experience Manager

Deputy Club Operations Manager

Senior Customer Service Manager

Customer Service Manager

Customer Experience Performance Specialist

Customer Experience Design Manager

Project Manager - Customer Programmes

Workplace Manager

Hotel Manager

Programme Manager - Digital Transformation & Customer Experience

Customer Project Delivery Manager

Duty Manager

Services Project Manager

Customer Care Manager

Brand Manager (Kallo)

Estee Lauder Counter Manager - Fenwick Bracknell -37.5hrs

Transport Support Services Manager (pay award pending)

Customer Journey Manager

I want to receive the latest job alerts for customer experience manager in bracknell, brk

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