It support Work, Jobs in Bracknell Forest, Brk (with Salaries)

1st Line Engineer
Fujitsu —Bracknell
- Full-time
- Windows
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
3d
IT Support Engineer
DISConsulting IT Ltd —Basingstoke
- From £28,000 a year
- Full-time
- Azure
- Windows
- Computer networking
Quick apply
14d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
IT Support Assistant
Accent Catering Services Ltd —Staines-upon-Thames
- £30,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
4d
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
3d
IT Intern (Part-time)
Imprivata —Uxbridge
- £19 - £20 an hour
- Part-time
- Customer service
- Windows
- Microsoft Office
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Excel
Quick apply
Onsite Engineer - Reading
Freestyle TS Ltd —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Quick apply
11d
IT Service Desk Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
IT Service Delivery Analyst
RHP —Teddington
- £44,659 a year
- Full-time
- Analysis skills
- Communication skills
- Time management
- Annual leave
9d
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- Windows
- Microsoft Office
- In-person
Support Services Agent
QinetiQ —Farnborough
- £25,200 - £28,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- IT
- Communication skills
Quick apply
14h

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1st Line Engineer

Fujitsu -
Bracknell

Apply Now

Job details

Full-time
3 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Windows
ITIL
Computer networking

Full job description

1st Line Technical Support Agent

Location – Bracknell, Southern Business Area – Fujitsu BRA01

Roles & Responsibilities
Purpose
To act as the ‘front door’ and first point of escalation for the SD-WAN Portfolio Team. A 1st Line engineer will be the point of contact for customer tickets and enquires as well as the main body reaching out to the customer.

Key Responsibility

Act as the entry point into the SD-WAN Portfolio Team
Conduct all 1st Line Triage, Troubleshooting and fixes
Contact the customer to request information on active incidents
Monitor the SD-WAN estate for any events, triage them and then raise any incidents as required
Swivel tickets between Fujitsu and Customer ITSM Toolsets
Ensure that tickets are proactively managed and resolved within KPIs
Answer calls in to the multiple SD-WAN Hunt Group Numbers
Proactively manage the SD-WAN Mailboxes and ensure the correct actions are made
Escalate tickets into the relevant 2nd Line teams with all appropriate troubleshooting completed
Provide customer engineers with remote support when customer and 3rd Party engineers are carrying out work on site
Assisting with 2nd Line Responsibilities where required and adequate instructions have been provided.
Filling out the SD-WAN accountability log upon the completion of daily tasks
Providing 1st Line Support on a 24x7 Basis according to the SD-WAN Rota
Assessing incoming tickets and accept/reject these as appropriate with assistance from the 2nd Line SD-WAN team where applicable
Check the SLA attached to the Incident and reset as necessary to align with the correct processes

This is not an exhaustive list of activities and there will be more tasks undertaken day to day based on workflow and reasonable requests from SD-WAN Operations Management, SD-WAN Service Managers and SD-WAN Security Personnel

Are you dynamic, self-motivated, and a team player with a customer-focused mind-set?
Do you have a good working knowledge of windows operating system, a basic networking knowledge would be advantageous, attention to detail and a right first-time attitude is key.
Can you understand a variety of network designs and topologies, to enable the troubleshooting and support of a global SD-WAN service?
Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of a global SD-WAN service for a prestigious customer? This is your world and your opportunity to transform it for the better.

Your role
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.
A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.
A standard day can include liaising directly with on-site engineers to assist them resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

Your experience

Attention to detail with right first-time attitude.
A motivated self-starter with a focus on processes.
Experience working in a customer facing environment.
Understanding of ITIL processes would be beneficial.
Basic networking knowledge

This role will require you to be eligible to undergo a UK security clearance.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stages of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

Apply Now

Refine Your Search

it support jobs in bracknell forest, brk

1st Line Engineer

IT Support Engineer

Service Desk Analyst

IT Support Assistant

Data Center Technician , Operations, IT, & Support Engineering

IT Support Technician

IT Intern (Part-time)

1st/2nd Line IT Support Engineer - Farnborough

Onsite Engineer - Reading

IT Service Desk Analyst

IT Service Delivery Analyst

Engineer – HW Tech Support

Junior Helpdesk Support Technician

Specialist IT Services and Support II

Service Desk Analyst

Sr Tech Support Professional - Matrikon

1st Line Support Analyst

IT SUPPORT ASSISTANT

Support Services Agent

Associate Support Engineer

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