Logistics occupations Work, Jobs in Bradwell, Ess (with Salaries)

Service Desk Controller
Armill Lift Trucks Limited —Braintree
- From £27,500 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Office Administrator/ Transport Operative
Morley Skips Ltd —Maldon
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
Vehicle Movement Administrator (Part-time)
Knowles Fleet —Colchester
- £28,129.46 a year
- Part-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
7d
Warehouse Operative– Full-Time | On-site (Braintree, Essex)
IMD Trading Ltd. —Braintree
- £14.50 an hour
- Overtime
- Forklift
- Warehouse experience
- In-person
- Annual leave
Quick apply
Warehouse Picker (Days) Chiller 4am Start
Aldi —Chelmsford
- £14.93 an hour
- 8 hour shift
- Annual leave
Pharmacy Packing Operative
DD Products & Services —Witham
- £26,956.80 a year
- Full-time
- Gym membership
- Sick pay
Quick apply
Logistics Administrator - Fixed Term Contract
Safran —Braintree
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Returns processor Picker Packer
Hutch Logistics —Braintree
- £13 an hour
- Full-time
- Quality control
- Warehouse experience
- In-person
- Free parking
Quick apply
Warehouse Picker (Days) - Ambient 4am or 7am start
Aldi —Chelmsford
- £14.93 an hour
- 8 hour shift
- Annual leave
Customer Assistant - Online
Morrisons —Great Totham
- Annual leave
- Employee discount
Quick apply
Experienced Yard Person
Scott Parnell Ltd —Witham
- From £30,000 a year
- Full-time
- Customer service
- Maths
- In-person
- Free parking
- Employee discount
Quick apply
10d
Fleet Coordinator
Knowles Fleet —Colchester
- £30,137.27 a year
- Full-time
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
17h
Control Room Operative Brentwood
Nationwide Vehicle Assistance —Brentwood
- £27,261 a year
- 8 hour shift
- Customer service
- Analysis skills
- Computer skills
- Free parking
- Store discount
Quick apply
14d
Control Room Operative (Evenings)
Nationwide Vehicle Assistance —Brentwood
- £21,808.80 a year
- Part-time
- Customer service
- Analysis skills
- Computer skills
- Free parking
- Store discount
Quick apply
14d
Warehouse Operative
Foxway —Braintree
- £26,500 a year
- 12 hour shift
- Data entry
- Free parking
Selector (Nights) - 6pm Start
Aldi —Chelmsford
- £14.93 - £18.66 an hour
- Night shift
- Employee assistance programme
- Employee discount
Branch Administrator
Harlow Bros —Halstead
- Full-time
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Warehouse Operative (Part-Time, with Full-Time Potential)
iSpy Group —Sudbury North
- From £13 an hour
- Part-time
- No experience needed
- Forklift
- Administrative experience
Quick apply
1d
Pub & Restaurant Stocktaker - Colchester
nGeneration —Colchester
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Shipper/Receiver
TE Connectivity —Braintree
- From £28,000 a year
- Full-time
- Forklift
- Quality control
- Organisational skills
- Free parking
Quick apply
14d

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Service Desk Controller

Armill Lift Trucks Limited
Braintree

Quick apply

Job details

Permanent | Full-time
From £27,500 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Internal department liaison
Analysis skills
Transportation management systems
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Communication skills
Planned maintenance

Full job description

Job Overview

JOB DESCRIPTION

Service Desk Controller – Fork Truck & Materials Handling Industry

Job Title: Service Desk Controller
Department: Service
Reports To: Service Manager
Location: Braintree, Essex
Hours: Mon – Thurs 07.45 – 16.45 Friday 07.45 – 16.00
Employment Type: Permanent – Full time

1. Job Purpose

The Service Desk Controller is responsible for the efficient day-to-day coordination of the Company's field service and engineering operations.

The role is the central point of contact between customers, service engineers, the Service Manager, parts department and management, ensuring that breakdowns, repairs, servicing, planned maintenance and statutory examinations are scheduled, progressed and completed efficiently.

The Service Desk Controller will ensure that customer requirements are dealt with promptly and professionally, engineers are appropriately allocated to jobs, and all service documentation and records are accurately maintained.

The role is critical to maintaining high levels of customer service, engineer utilisation, first-time fix performance, job control and compliance.

2. Key Responsibilities

A. Service Desk & Customer Management

Act as the primary point of contact for customers requiring service, repairs, breakdown assistance, servicing or examinations.
Receive and accurately record customer service requests by telephone, email and other communication channels.
Establish the nature and urgency of reported faults and determine the appropriate response.
Provide customers with realistic information regarding engineer attendance and job progress.
Keep customers informed of delays, parts requirements and changes to planned attendance.
Deal with customer queries professionally and promptly.
Escalate complaints and serious service issues to the Service Manager.
Maintain a professional and customer-focused approach at all times.

Person Specification

Essential

Previous experience in a service desk, engineering administration, service coordination or similar role.
Excellent telephone and communication skills.
Strong organisational and administration skills.
Ability to prioritise multiple tasks.
Ability to work under pressure.
Good computer literacy.
Good attention to detail.
Ability to communicate effectively with engineers and customers.
Ability to deal with changing priorities.
Professional and customer-focused manner.
Ability to work independently and as part of a team.

Desirable

Previous experience within the forklift truck/materials handling industry.
Experience of coordinating mobile engineers.
Knowledge of forklift trucks and materials handling equipment.
Knowledge of LOLER requirements.
Experience of planned preventative maintenance.
Experience using service management/job management software.
Experience dealing with breakdowns and emergency call-outs.
Understanding of parts and repair processes.
Experience in an engineering or mechanical environment.

The role offers:

Full-time, permanent employment

Pension Scheme

A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams

A position where strong performance, reliability and customer service are highly valued

Pay: From £27,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

logistics occupations jobs in bradwell, ess

Service Desk Controller

Office Administrator/ Transport Operative

Vehicle Movement Administrator (Part-time)

Warehouse Operative– Full-Time | On-site (Braintree, Essex)

Warehouse Picker (Days) Chiller 4am Start

Pharmacy Packing Operative

Logistics Administrator - Fixed Term Contract

Returns processor Picker Packer

Warehouse Picker (Days) - Ambient 4am or 7am start

Customer Assistant - Online

Experienced Yard Person

Fleet Coordinator

Control Room Operative Brentwood

Control Room Operative (Evenings)

Warehouse Operative

Selector (Nights) - 6pm Start

Branch Administrator

Warehouse Operative (Part-Time, with Full-Time Potential)

Pub & Restaurant Stocktaker - Colchester

Shipper/Receiver

I want to receive the latest job alerts for logistics occupations in bradwell, ess

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