Security specialist Work, Jobs in Bramcote, Ntt (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Relief Security Officer
Amulet —Nottingham
- £12.71 an hour
- Computer literacy
- Driving
- Computer skills
- Annual leave
Quick apply
1d
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Healthcare Assistant
Operose Health —Nottingham
- £26,000 - £28,000 a year
- Inventory control
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Security Officer
Anchor Group Services —Derby
- £13.74 an hour
- Full-time
- Communication skills
- Employee assistance programme
7d
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
CCTV Monitoring Operative
P&D Specialist Services Limited —Matlock
- £29,484 a year
- 12 hour shift
- Customer service
- Computer literacy
- Typing
- Free parking
- Profit sharing
Quick apply
11d
Retail Security Officer
Bardwood —Nottingham
- £13.10 an hour
- Full-time
Quick apply
Site Manager
Beeston Fields Flying High Academy —Nottingham
- £26,824 - £29,540 a year
- School
- Employee assistance programme
7d
Fire Door Inspector/Auditor
Logic Fire and Security Ltd —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Warehouse Operative (Variable Hours)
Funbikes —Melton Mowbray
- From £13 an hour
- Forklift
- Organisational skills
- Warehouse experience
- Free parking
- Store discount
Quick apply
2d
Relief security officer
Bardwood —Nottingham
- £13.67 an hour
- Nights as needed
Quick apply
6d
Cleaner
TC Facilities Management —Beeston
- £12.71 an hour
- Monday to Friday
- Employee discount
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Building Services Operations Specialist
NAB-Jones Lang LaSalle Services —Derby
- 12 hour shift
- First Aid Certification
- In-person
- Communication skills
- Annual leave
Quick apply
Head of Infrastructure Technology
Nottingham Trent University —Nottingham
- £62,000 - £75,000 a year
- Full-time
- Hybrid work
- University
- Annual leave
- Employee discount
4d
Senior Trading Standards Officer
Civic Recruitment Limited —Nottingham
- £26.45 an hour
- Weekend availability
- Analysis skills
- Presentation skills
- Continuous improvement
Quick apply
Executive Director of Libraries and Digital Services
Nottingham Trent University —Nottingham
- Full-time
- Hybrid work
- University
- Annual leave
- Employee discount
4d
Area support officer
Bardwood —Nottingham
- £12.71 an hour
- Weekend availability
Quick apply
Offender Management Unit - Case Administrator
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Microsoft Word
- Communication skills
- Office experience
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for security specialist in bramcote, ntt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
4 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

security specialist jobs in bramcote, ntt

Subject Matter Expert (SME)

Relief Security Officer

Operational Support Officer

Healthcare Assistant

Security Officer

Team Leader

CCTV Monitoring Operative

Retail Security Officer

Site Manager

Fire Door Inspector/Auditor

Warehouse Operative (Variable Hours)

Relief security officer

Cleaner

Head of Operations

Building Services Operations Specialist

Head of Infrastructure Technology

Senior Trading Standards Officer

Executive Director of Libraries and Digital Services

Area support officer

Offender Management Unit - Case Administrator

I want to receive the latest job alerts for security specialist in bramcote, ntt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected