Helpdesk manager Work, Jobs in Bramhall, Gtm (with Salaries)

Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Contract Co-Ordinator
Mitie —Manchester
- Full-time
- Microsoft Excel
- IT
- Communication skills
3d
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Helpdesk Coordinator
Equans —Winsford
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Technical Services Supervisor
Equans —Salford
- Full-time
- Customer service
- Computer literacy
- Driving
- Annual leave
- Employee assistance programme
10d
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Salesforce
- Organisational skills
- Free parking
- Annual leave
14d
IT Engineer Degree Apprentice
QA Apprenticeships —Stockport
- £29,064 - £32,061 a year
- Full-time
- Windows
- Project management
- Continuous improvement
- Free parking
11d
Office Coordinator
Bibby Financial Services —Salford
- £27,000 - £30,000 a year
- Full-time
- Organisational skills
- Financial services
- Gym membership
Quick apply
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
15h
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
5d
Workplace Coordinator
Mitie —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
11d
P2P Senior Analyst ( INTERNAL ONLY)
Culina Group —Warrington
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
18h
CCTV Operator
Lodge Service —Leigh
- £13.53 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
21h
HR Systems Manager (Workday & AI)
Wunderkind —Manchester
- Remote
- AI
- Communication skills
Quick apply
Helpdesk Administrator
Cygnet —Stoke-on-Trent
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Employee discount
- Referral programme
4d
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply

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helpdesk manager jobs near bramhall, gtm

Customer Experience Team Manager

Premier Estates Ltd -
Macclesfield

Apply Now

Job details

Benefits

Annual leave
Company pension
Paid volunteer time
Referral programme

Qualifications

Customer service
Quality assurance

Full job description

Ref

21983

Location

Head Office - Premier Estates - 72-74 King Edward Street, Macclesfield, SK10 1AT

Working pattern

Monday to Friday 0900 – 1730

Salary

Competitive

Closing date

28/07/2026

Description

CUSTOMER EXPERIENCE TEAM MANAGER

Premier • £Competitive • Office Based - Macclesfield

ROLE OVERVIEW

You will lead, grow and inspire our Customer Experience Team, building a high-performing, service-first function that supports residents, clients and colleagues across the Premier portfolio. Drawing on your background managing customer service, helpdesk or contact centre teams, you will set the standard for how we listen, act and resolve with care.

This is a pivotal and influential role within the Odevo Group. You will shape our customer strategy, design scalable processes, and embed coaching-led leadership to elevate satisfaction, reduce effort and create a culture where people thrive and customers feel truly heard.

ROLE EXPECTATIONS

Most days, you will be on the floor with your team in Macclesfield, coaching, supporting live workloads, reviewing dashboards and removing blockers. You will balance operational planning with hands-on problem solving, while partnering with stakeholders across Operations, IT and Finance to improve tools, processes and reporting. You will lead change with clarity, ensuring your team has what it needs to deliver consistent, high-quality service.

WHAT SUCCESS LOOKS LIKE

Customer satisfaction and first-contact resolution trend upward, while response and resolution times reduce sustainably.
A robust, scalable customer service model is embedded with clear SLAs, workflows and playbooks used consistently across the team.
The team is highly engaged, well-coached and achieving targets, with strong retention and clear development pathways.
Stakeholders trust your insights and see measurable improvements from your initiatives and reporting.
Escalations are rare and well-managed; root causes are identified and fixed through continuous improvement.
Data is accurate, visible and actionable, informing decisions at team, department and group levels.

HOW YOU'LL SPEND MOST OF YOUR TIME

Coaching, 1:1s and side-by-side support to build capability, confidence and consistency.
Workforce planning, scheduling and capacity management to meet SLAs across channels.
Monitoring real-time and weekly dashboards, acting quickly on trends and backlogs.
Handling priority escalations and complex queries, ensuring timely, empathetic resolutions.
Mapping processes, refining knowledge bases and implementing continuous improvements.
Partnering with IT and Operations to enhance systems (telephony, CRM, ticketing) and reporting.

WHO THIS ROLE IS FOR

You are an experienced leader of customer service, helpdesk or contact centre teams who loves building and improving.
You are a hands-on coach who sets clear standards, gives great feedback and celebrates progress.
You are data-led, commercially aware and comfortable making decisions that balance service and efficiency.
You stay calm under pressure, communicate with empathy and adapt quickly to change.
You thrive in an office-based, collaborative environment and enjoy being close to your team and customers.

EXPERIENCE THAT HELPS

Standing up or scaling a multi-channel service operation (phone, email, portal, live chat).
Implementing or optimising telephony, CRM or ticketing platforms and related reporting.
Designing quality assurance frameworks, knowledge bases and training programmes.
Leading change projects that improved CSAT/NPS, reduced backlogs or simplified processes.
Experience within property management or another regulated, service-led environment.

WHAT WE OFFER

Competitive salary, aligned to experience
Annual salary review
25 days holiday + bank holidays
Birthday leave
Buy and sell annual leave (up to one week)
Westfield Health cash plan + Westfield Rewards perks platform
Fully funded learning and development
Support for professional qualifications including TPI, RICS and more
Company pension scheme
Car allowance for eligible roles
Employee referral scheme
Enhanced maternity and paternity pay (service-dependent)
Volunteer leave

ABOUT PREMIER

Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities.

As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow.

We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care.

If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career.

HOW WE HIRE

Initial conversation with our talent team
Interview focused on your experience building customer service/contact centre functions, your people leadership and coaching approach, and how you drive measurable service improvements

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Apply Now

Refine Your Search

helpdesk manager jobs in bramhall, gtm

Customer Experience Team Manager

Contract Co-Ordinator

Building Manager

Helpdesk Coordinator

Service Desk Manager

Technical Services Supervisor

Service Coordinator

IT Engineer Degree Apprentice

Office Coordinator

Customer Service Advisor

1st Line Support Engineer

Digital Systems Support and Training Officer

IT Support Technician

Workplace Coordinator

IT Infrastructure Support Technician

P2P Senior Analyst ( INTERNAL ONLY)

CCTV Operator

HR Systems Manager (Workday & AI)

Helpdesk Administrator

OOH Night Service Co-Ordinator

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