Service desk support Work, Jobs in Brentwood, Ess (with Salaries)

Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
4d
Telesales Executive
Eco Systems Group Ltd —Romford
- £24,500 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
Quick apply
3d
Administrator - Desk Side Services
HCLTech —Basildon
- £24,420 - £34,000 a year
- Windows
- Organisational skills
- In-person
Quick apply
Applications Support Associate (1st line support)
Stonebridge Mortgage Solutions Limited —Basildon
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Work from home
Quick apply
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Crown Court Clerk
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
4d
Operational Support Officer
HM Courts & Tribunal Service —Basildon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
8d
ICT Team Administrator
Diocese of Westminster —London
- £17.03 an hour
- Full-time
- CRM software
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
1d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Service Desk 1st Line Support
Foresters Financial —Bromley
- Up to £28,000 a year
- 8 hour shift
- Microsoft Access
- Windows
- Microsoft Office
HME Coordinator
Port Rail Group —Harlow
- From £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
Quick apply
10d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Children & Young People Care Recruiter — Principal/Lead Consultant
Employment Education Training Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Driving
- Mentoring
- Relocation assistance
Quick apply
LRS - Support Team Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
12h
Customer Service Agent
Jollyes Pets —Waltham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
8d
Service Desk Administrator (5 month contract initailly)
Electrifire Limited —Rochester
- £12.71 an hour
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Flexitime
Quick apply
1d
Service Desk Coordinator
Platinum Facilities Maintenance Services —South West London
- Up to £34,600 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
IT Helpdesk Specialist, UK
Similarweb —London
- Windows
- Microsoft Office
- Scripting
1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply

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Service Desk Support Analyst

FRP Advisory Group
Brentwood

Quick apply

Job details

Full-time
4 days ago

Qualifications

ITIL Certification
Software troubleshooting
BMC Remedy
Customer service
Windows
IT support
ServiceNow
Communication skills

Full job description

Company Description

About FRP

At FRP, we are a leading national business advisory firm based in the UK. With over 850 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value.

Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals.

Job Description

The Service Desk Analyst acts as the first point of contact for all IT-related incidents and service requests within FRP Advisory. This role is critical in ensuring smooth technology operations across a fast-paced professional services environment. You will deliver timely, effective resolutions and exceptional customer service to maintain high user satisfaction and support FRP’s commitment to operational excellence.

Location: Flexible across FRP Advisory offices (Chelmsford, Brentwood, London, and other UK sites)

Reports To: Service Desk Manager

Key responsibilities:

Serve as the initial contact for IT support via phone, email, or ticketing system.
Log, categorize, and prioritize incidents and service requests using the ITSM platform.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Escalate complex issues to second-line support or specialist teams, ensuring thorough documentation.
Provide guidance and support for core business applications (e.g., Microsoft 365, collaboration tools, and FRP-specific systems).
Maintain accurate records of all interactions and resolutions in line with compliance standards.
Follow ITIL-aligned best practices for incident, problem, and request management.
Assist in creating and maintaining knowledge base articles to support self-service and team efficiency.
Ensure adherence to FRP’s security policies and regulatory requirements.
Contribute to continuous improvement initiatives within the Service Desk function.

Qualifications

Essential:

Strong customer service and communication skills, with a professional and client-focused approach.
Solid understanding of Windows OS, Microsoft 365, and common business applications.
Ability to troubleshoot hardware and software issues effectively.
Familiarity with ITSM tools (e.g., ServiceNow, Remedy).

Desirable:

ITIL Foundation certification.
Previous experience in a Service Desk or IT support role within a professional services or financial environment.

Key Competencies

Analytical thinking and problem-solving skills.
Ability to work under pressure and manage multiple priorities in a deadline-driven environment.
Collaborative team player with a proactive attitude.
Strong attention to detail and documentation accuracy.
Flexibility and adaptability to changing business needs.

Working Hours

Coverage between 08:00 and 18:00, with staggered shifts to ensure early and late support as required.

Additional Information

Our Values

Straightforward: We provide clear, no-nonsense advice
Confident: Our guidance is backed by expertise and evidence
Pragmatic: We focus on practical solutions and tangible outcomes
Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.

Quick apply

Refine Your Search

service desk support jobs in brentwood, ess

Service Desk Support Analyst

Telesales Executive

Administrator - Desk Side Services

Applications Support Associate (1st line support)

Call Centre Team Leader

Crown Court Clerk

Operational Support Officer

ICT Team Administrator

Customer Care Coordinator

Service Desk 1st Line Support

HME Coordinator

First Line Service Desk Analyst

Children & Young People Care Recruiter — Principal/Lead Consultant

LRS - Support Team Receptionist

Customer Service Agent

Service Desk Administrator (5 month contract initailly)

Service Desk Coordinator

IT Support Technician

IT Helpdesk Specialist, UK

1st Line Technical Support

I want to receive the latest job alerts for service desk support in brentwood, ess

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