/ senior Work, Jobs in Brighton, Eng (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Senior Project Manager EMEA
Planon —Brighton
- £64,356 - £74,016 a year
- Hybrid work
- English
Travel Consultant
Trailfinders —Brighton
- £44,000 - £49,000 a year
- Sales
Senior Office Manager
Brighton & Hove City Council —Hove
- £39,862 - £42,839 a year
- Full-time
- Leadership
- Communication skills
- School
8h
Democratic Services Officer Higher
Brighton & Hove City Council —Hove
- £34,434 - £39,152 a year
- Full-time
- Microsoft Office
- Presentation skills
- Organisational skills
Senior Manager, Operational Excellence (PPI)
Thermo Fisher Scientific —Horsham
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
HubSpot Manager
Focus Group —Shoreham by Sea
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
International Senior eCommerce Manager
Ancient + Brave —Lewes
- Full-time
- Spanish
- Analysis skills
- Leadership
- Employee assistance programme
- Employee discount
Senior Salesperson
Barker and Stonehouse —Brighton and Hove
- £30,392.63 - £50,000.00 a year
- Weekend availability
- Customer service
- Computer literacy
- Merchandising
- Store discount
- Annual leave
Quick apply
8d
Senior Supervisor
Out of Bounds —Rustington
- £13.50 - £14.00 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Senior Functional Consultant
Avalara —Brighton
- Remote
- Computer Science
- Bachelor's degree
- Product management
- Annual leave
Senior People Partner
Tillo —Brighton and Hove
- Full-time
- Hybrid work
- Team management
- Human resources
- Budgeting
- Annual leave
11d
Global Head of Supply Chain
Servomex —Crowborough
- £100,000 - £130,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Continuous improvement
PA to Assistant Director and Heads of Service
East Sussex County Council —Lewes
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
7d
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Senior Investigator
Mintz Group LLC —Worthing
- Research
- Analysis skills
- Bachelor's degree
Quick apply
Chief Finance & Central Services Officer
Raystede Centre for Animal Welfare —Ringmer
- £55,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Annual leave
Supply Chain Manager
Pyroban —Shoreham by Sea
- £60,000 - £65,000 a year
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
Senior TechOps Generalist
Octopus Energy Group —Brighton
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

/ senior jobs in brighton, eng

Sr.Dir,Patient Experience

Head of Corporate Operations

Senior Project Manager EMEA

Travel Consultant

Senior Office Manager

Democratic Services Officer Higher

Senior Manager, Operational Excellence (PPI)

HubSpot Manager

International Senior eCommerce Manager

Senior Salesperson

Senior Supervisor

Senior Functional Consultant

Senior People Partner

Global Head of Supply Chain

PA to Assistant Director and Heads of Service

Governance Lead

Senior Investigator

Chief Finance & Central Services Officer

Supply Chain Manager

Senior TechOps Generalist

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