Financial planning and analysis manager Work, Jobs in Brimington, Dby (with Salaries)

Service Delivery Manager
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Hybrid work
- Customer service
- Continuous improvement
- Team management
11d
Assistant Category Manager (Resourcing and Consultancy)
HSBC Global Services Limited —Sheffield
- Full-time
13d
Finance Business Partner
Sheffield Children's NHS Foundation Trust —Sheffield
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
12d
Assistant Finance Business Partner
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- Full-time
- Hybrid work
- University
- Business
- Annual leave
14d
Financial Compliance Auditor
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- School
- Annual leave
- Employee discount
11d
Operations Manager - Sheffield
Howco Group —Sheffield
- Continuous improvement
- Quality control
- Mentoring
Quick apply
Assistant Finance Manager
GXO Logistics —Newark-on-Trent
- Up to £45,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Executive Assistant to Centre Director
University of Sheffield —Sheffield
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- Google Suite
- Engineering
- Microsoft Office
- Annual leave
- Employee discount
Senior Commercial Insights Manager
East Midlands Railway —Derby
- £66,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Team management
- Employee discount
- Flexible schedule
Assistant Finance Business Partner - Ops
Sheffield Forgemasters Engineering Ltd —Sheffield
- Full-time
- Analysis skills
- Analytics
- Employee assistance programme
11d
Account Manager
John Crane —Sheffield
- Full-time
- Business development
- Travel
- Budgeting
Quick apply
Commercial Finance Projects Manager
ITM Power PLC —Sheffield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Project Coordinator
University of Sheffield —Rotherham
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee discount
10d
Finance Manager
BHP —Sheffield
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Procurement Manager – Heat Exchangers
Rolls-Royce SMR —Derby
- £63,750 - £78,750 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
11d
Commercial Finance Manager
Morris Vermaport Group Limited —Nottingham
- From £60,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Accounting
- Free parking
Quick apply
Management Accountant
Frasers Group —Shirebrook
- Full-time
- Communication skills
Quick apply
12d
Compliance Manager
Doncaster City Council —Doncaster
- £42,123 - £46,579 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
4d
Management Accountant
The Great British Confectionery Group - Montezuma's Chocolates and Bristow's of Devon —Sheffield
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Free parking
- Employee discount
Quick apply
Global Category Manager, Forgings & Sourcing Manager, Closures
Celeros Flow Technology —Worksop
- Full-time
- Management
- Engineering
- Master's degree
- Employee assistance programme

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financial planning and analysis manager jobs near brimington, dby

Service Delivery Manager

Sheffield City Council -
Sheffield

Apply Now

Job details

Permanent
£57,786 - £63,283 a year
11 days ago

Qualifications

Senior management experience
Customer service
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Overseeing budgeting and forecasting
Change leadership
Operations leadership experience

Full job description

Job description

Service Delivery Manager – Contact Centre and Place Hub

Core Customer Hub

Sheffield City Council – Customer Experience & Communities

About the role

Sheffield City Council is looking for an experienced and values‑driven Service Delivery Manager to lead our Core Customer Hub, a critical front‑line service supporting residents across the city.

This is a senior leadership role with overall responsibility for the delivery of high‑quality, customer‑focused services at scale, including a large, high‑volume contact centre operation and Back Office Processing related to council services. You will provide strategic and operational leadership across multiple teams, ensuring services are responsive, efficient and aligned with the Council’s Customer Experience Strategy.

Working closely with the Head of Customer Operations, senior leaders and partners across the organisation, you will shape the future of customer service delivery in Sheffield, leading performance improvement, service transformation and workforce development.

Hybrid working

This role operates on a hybrid working basis. This reflects the leadership presence needed to support teams, manage service delivery effectively and collaborate with stakeholders. The remaining time may be worked flexibly in line with council policy.

What you’ll be doing

As Service Delivery Manager, you will:

Provide strategic leadership and direction to the Core Customer Hub, including high‑volume call centre operations, ensuring excellent customer experience and value for money
Lead, support and develop Team Managers, creating a culture of high performance, wellbeing and continuous improvement
Oversee service performance, setting and managing KPIs, SLAs and performance frameworks across customer contact channels and back office operations.
Use data and insight to manage demand, improve outcomes and drive service improvement
Lead and deliver change initiatives, including digital, telephony and process transformation
Manage budgets, financial planning and forecasting across the service
Deputise for the Head of Customer Operations where required

What we’re looking for

We’re looking for a confident, visible leader with experience of managing complex, customer‑facing services in a fast‑paced environment.

You’ll bring:

Senior management experience in a large, complex organisation, ideally within a call centre, contact centre or high‑volume customer operations environment
A strong understanding of multi‑channel customer contact, demand management and front‑line service delivery
Proven experience of leading and developing managers and diverse operational teams
Strong performance management in back-office processes.
Strong performance management and data analysis skills, including the use of KPIs to drive improvement
A track record of leading service change and continuous improvement in a customer‑facing setting
An understanding of how digital and telephony solutions can improve customer experience and operational efficiency

You’ll be educated to degree level or have substantial relevant experience.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Job details

Job reference

REQ004625

Date posted

27/08/2026

Application closing date

14/09/2026

Location

Sheffield

Salary

Grade 11 £57,786 to £63,283 Pro rata

Package

2 Permanent Position

Contractual hours

Basis

Full Time

Job category/type

Management

Apply Now

Refine Your Search

financial planning and analysis manager jobs in brimington, dby

Service Delivery Manager

Assistant Category Manager (Resourcing and Consultancy)

Finance Business Partner

Assistant Finance Business Partner

Financial Compliance Auditor

Operations Manager - Sheffield

Assistant Finance Manager

Executive Assistant to Centre Director

Senior Commercial Insights Manager

Assistant Finance Business Partner - Ops

Account Manager

Commercial Finance Projects Manager

Project Coordinator

Finance Manager

Procurement Manager – Heat Exchangers

Commercial Finance Manager

Management Accountant

Compliance Manager

Management Accountant

Global Category Manager, Forgings & Sourcing Manager, Closures

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