Customer experience leader Work, Jobs in Bristol, Eng (with Salaries)

Operational Customer Service Advisor
Bristol Water —Bristol
- £27,241.21 - £27,566.00 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Customer Team Leader
Co-op —Bristol
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
Test Centre Administrator (Bristol, UK) (24926)
Pearson —Bristol
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Universal Banker
HSBC Global Services Limited —Bristol
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
6d
Client Relationships Officer
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- School
- Annual leave
- Flexitime
14d
Replenishment Assistant
World Duty Free Group —Bristol
- Part-time
- English
Quick apply
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
1d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Bristol
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Customer Service Advisor
Barclays —Bristol
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
6d
Short-term Temporary Team Member
NEXT —Bristol
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
7d
General Manager Stradivarius
INDITEX —Bristol
- Full-time
- Employee discount
Quick apply
Team Leader
GXO Logistics —Bristol
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Assistant General Manager
Nisbets —Bristol
- Full-time
- Management
- Organisational skills
- Leadership
10d
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
1d
Network Services Technical Assistant
Bristol Water —Bristol
- £27,566 a year
- Customer service
- Administrative experience
- IT
- Employee discount
Operations Associate
Gopuff —Bristol
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Barista - Costa
Compass Group —Bristol
- £12.75 an hour
- Part-time
- Customer service
14d

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Operational Customer Service Advisor

Bristol Water -
Bristol

Apply Now

Job details

Permanent | Part-time
£27,241.21 - £27,566.00 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Operational Customer Service Advisor – Part Time

We’re recruiting for an Operational Customer Service Advisor to join our team working in Bristol.

Joining us on a part‑time, permanent basis, you’ll receive a competitive salary of £27,566 (FTE) per annum, working 23.5 hours per week.

About the role

We’re looking for friendly, proactive people to join our Operational Customer Services team in Bristol.

You’ll be part of a small, supportive team working within a larger customer hub. As the first point of contact for our customers, you’ll support them with enquiries and complaints about their water supply. Your role is all about delivering a helpful, professional service and making things as easy as possible for our customers.

You’ll work across a range of contact channels, aiming to resolve issues at the first point of contact wherever possible, while keeping customers informed every step of the way.

This is a part‑time role, and working patterns will be discussed to reflect business needs as well as flexibility for the successful candidate. Please note that the hours for this role typically need to be covered on Monday to Wednesday.

What you’ll be doing

Handling customer enquiries and complaints across multiple contact channels in line with service targets, while maintaining a positive, friendly and customer‑focused approach
Providing clear, accurate advice and signposting customers to self‑service options where appropriate
Progressing enquiries through to resolution, either directly or by working with the appropriate internal teams
Keeping customers informed at all stages and setting realistic expectations for resolution
Accurately recording customer interactions in line with OFWAT regulations
Resolving complaints at the first point of contact wherever possible
Processing Guaranteed Standards Scheme (GSS) and Bristol Customer Promise payments accurately and on time
Maintaining and updating the Priority Services Register
Using proactive communications to keep customers informed of interruptions to water supply
Working closely with teams across the business, including Customer Teams, Operations, Planning & Scheduling, Communications and Customer Experience

What we’re looking for

A passion for delivering great customer service
Previous customer service experience (call centre experience is a plus)
Strong communication skills and a friendly, confident approach
Ability to stay calm, organised and adaptable in a fast‑paced environment
Confidence to take ownership and work collaboratively as part of a team

You don’t need to know everything from day one — we’ll support you all the way.

Training and support

You’ll receive structured training, including classroom learning, call shadowing and buddy support. Training typically takes place during core hours (8.00am–5.00pm).

For part‑time applicants, we recognise that committing to a full‑time training programme may not always be possible. We’ll explore training arrangements on an individual basis, although full attendance is ideal where feasible to support confidence and development in the role.

What’s in it for you?

As well as a friendly, supportive working environment and opportunities for professional development, we offer:

A competitive salary
23 days’ holiday rising to 27 over 5 years’ service (pro‑rated)
Opportunity to buy or sell annual leave for added flexibility
Opportunity to invest in Pennon Group plc through employee share schemes
Wellbeing support, including a free, confidential Employee Assistance Programme
Flexible benefits scheme
Access to thousands of discounts and offers via Pennon Perks
Competitive contributory pension scheme
And much more

Closing Date: 7th July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer experience leader jobs in bristol, eng

Operational Customer Service Advisor

Customer Experience Manager

Customer Service Team Leader

Customer Team Leader

Test Centre Administrator (Bristol, UK) (24926)

Universal Banker

Client Relationships Officer

Replenishment Assistant

Service Desk Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Customer Service Advisor

Short-term Temporary Team Member

General Manager Stradivarius

Team Leader

Assistant General Manager

Customer Liaison Manager

Contact Centre Advisor

Network Services Technical Assistant

Operations Associate

Barista - Costa

I want to receive the latest job alerts for customer experience leader in bristol, eng

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