Customer experience training and quality manager Work, Jobs in Bristol, Eng (with Salaries)

Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Leadership and Coaching Manager
Lloyds Banking Group —Bristol
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Leadership
17h
Junior Project Manager
One Big Circle —Bristol
- £26,500 a year
- Full-time
- Microsoft Office
- Presentation skills
- In-person
Quick apply
14d
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
6d
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
1d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Operations Administrator
Trent’s Drains —Bristol
- £14.50 - £16.00 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
19h
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Business Development Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Free parking
Quick apply
8d
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
14d
Equipment Support Lead
TVS Supply Chain Solutions —Emersons Green
- £100 a day
- Full-time
- Hybrid work
- Engineering
- System design
- Maths
- Health & wellbeing programme
- Work from home
Quick apply
Information Governance Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Quality Engineer
Retro Track & Air Ltd —Dursley
- £50,000 - £70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
Quick apply
12d
Customer Success Manager
Fathom —Bristol
- Hybrid work
- Sales
- APIs
- Communication skills
Quick apply
Warehouse Administrator
Farmfoods —Bristol
- £15.07 - £17.59 an hour
- Full-time
- Employee discount
Quick apply
Event Operations Manager
Restaurant Associates —Bristol
- Up to £37,500 a year
- Overtime
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee discount
Assessment Officer
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Flexitime
7d
E-Learning Manager
Iken Business Ltd. —Bristol
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Manager in Training
Bristol Stoke Bishop —Bristol
- £13.08 an hour
- Weekend availability
- Customer service
- Organisational skills
- Paid training
- Annual leave

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Customer Experience Manager

Lovehoney Group -
Bath

Quick apply

Job details

Full-time

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Project management
IT
Communication skills

Full job description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Experience Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the senior leadership team in Operations, your focus will be on improving customer experience and satisfaction. In this role, you will combine your appreciation for the customers with your capacity for creative solutions. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

Act as the primary advocate for the voice of the customer, ensuring customer feedback is gathered, analysed, and integrated into organisational strategies of Operations, Marketing, Commercial, Technology and Product teams.
Analyse customer feedback, behaviour, and touchpoints to identify opportunities to enhance the customer experience as well as oversee the resolution of customer-related issues.
Introduce, consolidate and monitor the company’s customer satisfaction measurement system with metrics like NPS, Rating portals, CSAT, Product Reviews, Customer complaints, Social Media sentiments etc.
Lead customer feedback training programs to build organizational awareness and accountability for customer satisfaction.
Work closely with the Customer Retention and Customer Analytics teams to ensure insights are widely adopted and leveraged to create a top-notch customer experience, driving customer satisfaction end-to-end.Stay informed on industry trends, tools, and best practices to continuously evolve the global customer experience strategy of the Lovehoney Group.

What you should bring

5+ years of experience in customer experience, customer insights, or a similar role, ideally in the retail sector.
Expertise in managing customer satisfaction tools and platforms, particularly with AI, and an analytical mindset with the ability to translate data into actionable strategies.
Strong project management and problem-solving skills with a proven ability to collaborate across departments to achieve customer-focused outcomes.
Exceptional communication and interpersonal skills to influence stakeholders and drive initiatives.
Analytical mindset with the ability to translate data into actionable strategies.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it.
Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice.
Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview
Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we leverage artificial intelligence as part of our screening interview process, for note-taking purposes. Rest assured, we prioritize transparency and respect candidates' preferences. You'll have the option to opt out while still receiving fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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customer experience training and quality manager jobs in bristol, eng

Customer Experience Manager

Leadership and Coaching Manager

Junior Project Manager

Head of Operations

Service Desk Manager

Customer Success Manager

Customer Experience Manager

Operations Administrator

Customer Service Team Leader

Business Development Executive

Crematorium Manager

Equipment Support Lead

Information Governance Manager

Quality Engineer

Customer Success Manager

Warehouse Administrator

Event Operations Manager

Assessment Officer

E-Learning Manager

Manager in Training

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