Customer service team leader Work, Jobs in Bristol, Eng (with Salaries)

Team Leader
Serco Group —Bristol
- £32,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Lead Contract Support Administrator
Rydon —Bristol
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
9d
Team Leader
Card Factory —Bristol
- £13 an hour
- Customer service
- Leadership
Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Front Office Team Leader
Williams Lea —Bath
- £34,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Human resources
- Referral programme
13d
Sales Team Leader
Eden Conveyancing —Bristol
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Training & development
- Leadership
- Annual leave
Quick apply
8d
Campus Experience & Switchboard Team Leader
University of Bath —Bath
- £26,707 - £30,378 a year
- Part-time
- Management
- University
- Recruiting
- Annual leave
- Employee discount
6d
Sales Ledger Team Leader
HFT —Bristol
- £35,889.58 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
People Centre Team Leader
Planning Inspectorate —Bristol
- £37,579 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
2d
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Team Leader
Southern Co-op —Hanham
- Weekend availability
- Retail management
- Employee assistance programme
- Employee discount
8d
Outdoor Team Supervisor
Stadi Tech UK Ltd —Bristol
- From £15 an hour
- Part-time
- Supervising experience
- First Aid Certification
- In-person
- Free parking
Quick apply
13d
Fleet Availability Team Leader
Novuna —Trowbridge
- Hybrid work
- Continuous improvement
Customer Service Team Leader
Paddy Power —Weston-super-Mare
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
7d
ELEVATE Lead Development Representative (French Speaker)
ELEVATE EMEA —Bristol
- Remote
- CRM software
- Organisational skills
- Time management
Quick apply
L'Oréal Luxe Multi-Brand Team Leader, Boots Cabot Circus (37.5 Hours)
l'Oréal —Bristol
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Annual leave
- Referral programme
Quick apply
5d
Sales & Service Team Manager
B&Q —Trowbridge
- £30,000 - £33,000 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
1d
Lead Generator
Brigstowe —Bristol
- £30,559 - £32,654 a year
- Part-time
- Business development
- In-person
- Work from home
Quick apply
7d
Cafe/ Eatery Lead
The Stag @ Cookswood —Radstock
- £13 - £15 an hour
- Full-time
- Hospitality
- Customer service
- Bakery
- Free parking
- Store discount
Quick apply
2d
Welsh Language Standards Lead
Welsh Water —Cardiff
- £47,492 - £54,618 a year
- Writing skills
- No degree
- Organisational skills
- Free parking
- Annual leave

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customer service team leader jobs near bristol, eng

Team Leader

Serco Group -
Bristol

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Job details

Full-time
£32,000 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Premises locking and securing procedures
Stock ordering
Patient appointment coordination
Microsoft Office Suite
Lock and unlock routines
Opening procedures
Customer support
Stock replenishment
Communication skills

Full job description

Job title: Team Leader

Salary: £32,000

Location: Serco operate in the following counties: Buckinghamshire, Hampshire, Hertfordshire, Somerset, Dorset, Wiltshire, Berkshire, Gloucestershire, Oxfordshire and Bedfordshire. The successful candidate will be required to work in this area of the country.

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

In this role you will manage a team of Site Co-ordinators (SC) ensuring all assessment centres in your area have appropriate reception cover. Ensure all assessments have the correct outcome recorded. Manage cancellations & customer wait times. Act as the local Health & Safety responsible person.

Structure and reporting relationship

Reporting Directly to the Regional Quality & Performance Manager.

Key accountabilities

Manage a team of site coordinators who will provide support to customers across a variety of activities.
Daily supervision of appointments ensuring all assessments are started within 30 minutes of the appointment time
Provide weekly/monthly performance updates on waiting times and cancellations.
Collaborate with RQPM and planning to recommend booking policy changes based on trends.
SPOC for contact centre where queries are raised by customers
Ordering supplies/equipment/stationary as required to ensure sufficient stocks are always maintained.
Manage the appointment arrivals board ensuring systems keep up to date and in good order.
Working with the scheduling team to ensure the Health Professionals’ diaries are fully managed with no empty appointments.
Provide widespread support to Health Professionals.
Act as the local Health and Safety contact e.g., responsible for ensuring DSE assessments are completed for any Serco staff based at the site.
Dependant on AC location take responsibility for opening and securely closing and making sure the site is safe.
Act as the Local Systems Administrator ensuring local systems issues are initially resolved, documented, and escalated to the Support desk if required
Complete 121’s with team member following Serco processes
Ensure team compliance for Serco essentials
Manage absence within your team using Serco Absence Management policy
Responsible for Wellbeing & Engagement within your team
Act as the local Health and Safety responsible person, in collaboration with the HSEQ function to ensure compliance to Serco Country Standard Operating Procedures applicable to the business i.e. Planned general inspections, Fire management, Display screen equipment, home working, Accident and investigation reporting etc.

Essential technical and professional skills, knowledge, and qualifications

You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
Understanding of claimants needs and appropriately responding in a caring manner when required.
Excellent communication and interpersonal skills.
Excellent planning and organization skills.
Proficient in the use of Microsoft office packages.
Demonstrable influencing skills to support the delivery of an excellent customer experience.
Ability to maintain and develop working relationships.
Experience of working effectively in a customer facing environment.
Resilience and ability to deal with setbacks constructively and work to resolution of issues.
Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct.
Travel as required by the business to cover at alternate ACs (Assessment Centre) for absence.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

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Refine Your Search

customer service team leader jobs in bristol, eng

Team Leader

Lead Contract Support Administrator

Team Leader

Customer Experience Team Leader (FTC)

Front Office Team Leader

Sales Team Leader

Campus Experience & Switchboard Team Leader

Sales Ledger Team Leader

People Centre Team Leader

Healthy Homes Team Leader

Team Leader

Outdoor Team Supervisor

Fleet Availability Team Leader

Customer Service Team Leader

ELEVATE Lead Development Representative (French Speaker)

L'Oréal Luxe Multi-Brand Team Leader, Boots Cabot Circus (37.5 Hours)

Sales & Service Team Manager

Lead Generator

Cafe/ Eatery Lead

Welsh Language Standards Lead

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