Electrical contracts manager Work, Jobs in Bristol, Eng (with Salaries)

Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
12d
Site Manager
Antac Support Services —Bristol
- £45,000 a year
- Full-time
- Team management
- Budgeting
- In-person
- Employee assistance programme
- Referral programme
Quick apply
7d
Project Manager (Public Facing EV Charging)
Forestry England —Bristol
- £40,388 a year
- Part-time
- Hybrid work
- English
- Project management
- Free parking
- Employee discount
Electrical Supervisor (MCS - Projects)
Emcor —Bristol
- Up to £48,000 a year
- Full-time
- Management
- Travel
- Training & development
- Employee assistance programme
- Referral programme
Quick apply
Premises Manager
Skanska —Bristol
- School
Woodland Creation Engagement Manager
Forestry England —Bristol
- £40,388 - £43,482 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
1d
Project Manager
Global Electrical & HVAC Services —Bromham
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Schematics
- Customer service
- Business development
Quick apply
12d
Graduate Engineer/CAD Technician – Permanent Contract - UK F/H
VINCI Energies —Bristol
- Hybrid work
- Engineering
- English
- Travel
- Annual leave
Maintenance Manager
Hampton by Hilton Bath City —Bath
- Full-time
- Maintenance
- Hotel
- Supervising experience
- Employee discount
Quick apply
Operations Manager
ABM UK —Bristol
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
11d
Electrical Project Manager
Emcor —Bristol
- Full-time
- Management
- Engineering
- Supervising experience
- Employee assistance programme
- Referral programme
Quick apply
MEP Assistant Construction Manager
YTL Construction UK —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Project Coordinator- Washington (D.C.)
Equans —Bristol
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
2d
New Business Manager - Corporate Partnerships
Forestry England —Bristol
- £40,388 - £43,482 a year
- Part-time
- English
- Travel
- Free parking
- Employee discount
Project Surveyor - Heating Installs
Bristol City Council —Bristol
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Quality control
- Annual leave
- Flexitime
Electrical Trade Manager
Bristol City Council —Bristol
- £55,529 - £57,884 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Leadership
- Annual leave
6d
HR Services Officer
Forestry England —Bristol
- £30,105 a year
- Part-time
- Hybrid work
- English
- Human resources
- Recruiting
- Free parking
- Employee discount
1d
Principal Project Manager – Auxiliary Boiler Building Lead
ASSYSTEM —Bristol
- Full-time
- Hybrid work
- Engineering
- English
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
Project Manager (Equipment)
Amentum —Bristol
- Full-time
- Engineering
- Contracts
- Employee assistance programme
Technical Specialist (Safety Building Services)
University of Bristol —Bristol
- £39,906 - £44,746 a year
- Full-time
- Mechanical knowledge
- School

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Helpdesk Manager

Shield Services Group Ltd
Hanham

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CAFM software
Mentoring junior staff
IT service management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Employee performance appraisals
Customer support
Professional development mentoring
Training & development
Communication skills
Internal quality assurance
Help desk
Rota coordination

Full job description

Company Overview

At Shield Services Group, our people are our greatest asset. We are committed to creating a professional, supportive, and inclusive work environment where every employee is valued and can develop their skills and advance.

Job Overview

The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests.

Overview of Main Duties

Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service.
Monitor individual and team performance, conducting regular one-to-ones, appraisals and quality audits, providing constructive feedback.
Identify training and competency gaps, developing Helpdesk Administrators’ confidence, decision-making, ownership and problem-solving skills while reducing unnecessary escalation.
Promote a strong culture of accountability and ownership, ensuring Administrators manage jobs from receipt through to satisfactory completion while maintaining consistent processes and service standards.
Manage workloads, staffing levels, holiday cover and out-of-hours resource, reallocating responsibilities as required to maintain service levels and operational continuity.
Lead regular team meetings and cross-functional collaboration with Contract Managers, engineers, Finance and other operational teams to address issues, review client feedback and drive continuous improvement.
Lead by example, recognising strong performance and addressing underperformance fairly and promptly, while maintaining professionalism, urgency, accountability and a customer-focused approach.

Qualities & Requirements

Previous management experience is essential, ideally within a Facilities Management, maintenance, engineering or service delivery Helpdesk environment.
Proven ability to lead, mentor, coach and performance-manage a busy operational team.
Strong understanding of reactive and planned maintenance environments and the management of contractual SLAs and KPIs.
Excellent customer service skills
Able to prioritise work, remain calm and make effective decisions during periods of high and sustained operational pressure.
Flexibility with hours of work to cope with work demands
Self-motivated and capable of working within a team environment with excellent interpersonal, written and verbal communication skills
Good knowledge of various IT & CAFM Systems

Join us as a Helpdesk Manager and be at the forefront of delivering exceptional support! Your leadership will empower our team to provide swift solutions, foster innovation, and enhance user satisfaction across our Mechanical, Electrical, and Facilities Service Team.

Benefits:

Company pension
Life insurance
On-site parking

Experience:

Help desk management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

electrical contracts manager jobs in bristol, eng

Helpdesk Manager

Site Manager

Project Manager (Public Facing EV Charging)

Electrical Supervisor (MCS - Projects)

Premises Manager

Woodland Creation Engagement Manager

Project Manager

Graduate Engineer/CAD Technician – Permanent Contract - UK F/H

Maintenance Manager

Operations Manager

Electrical Project Manager

MEP Assistant Construction Manager

Project Coordinator- Washington (D.C.)

New Business Manager - Corporate Partnerships

Project Surveyor - Heating Installs

Electrical Trade Manager

HR Services Officer

Principal Project Manager – Auxiliary Boiler Building Lead

Project Manager (Equipment)

Technical Specialist (Safety Building Services)

I want to receive the latest job alerts for electrical contracts manager in bristol, eng

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