Operations manager (service improvement) Work, Jobs in Bristol, Eng (with Salaries)

Operations Manager
Cromwell —Bristol
- Full-time
- Computer literacy
- Continuous improvement
- Recruiting
- Annual leave
- Sick pay
Branch Operations Manager
STARK Group —Bristol
- Full-time
- Customer service
- Continuous improvement
- Team management
- Referral programme
Head of Operations
St Peter's Hospice —Bristol
- Full-time
- Continuous improvement
- Team management
- Contracts
5d
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £56,000 a year
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Operations Manager
First Quality Foods —Bristol
- £38,000 - £60,000 a year
- Full-time
- Bakery
- Continuous improvement
- Team management
Quick apply
7d
Operations Manager
ABM —Bristol
- Full-time
- Management
- Communication skills
5d
Operations Manager
EMR Group —Sharpness
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply
Operations Manager
EMR UK —Berkeley
- Continuous improvement
- Team management
- Annual leave
Operations Manager
Babcock International —Warminster
- £38,800 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Mentoring
- Annual leave
12d
Project Operations Manager
Buro Happold —Bath
- Hybrid work
- Engineering
- ERP systems
- Continuous improvement
- Employee assistance programme
- Employee discount
Commercial Operations & Compliance Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
1d
Operations Manager
ABM UK —Bristol
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
5d
Retail Operations Manager – Western England & South Wales
Boots —Bristol
- Weekend availability
- Analysis skills
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Energy Operations Manager
Optimised Group —Bristol
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Life insurance
Assistant Operations Manager
Network Plus —Bristol
- £40,000 - £48,000 a year
- Full-time
- Microsoft Word
- Business development
- Quality control
Quick apply
Operations Director – Pet Drugs Online
IVC —Bristol
- Hybrid work
- Marketing
- Master's degree
- Continuous improvement
Director of Commercial Operations - EMEAI
Oxford Instruments plc —Bristol
- CRM software
- Microsoft Excel
- Sales
Facilities Manager
Burges Salmon —Bristol
- Travel
- Organisational skills
13d
Network Operations Manager
Selnet Optima Networks Ltd. —Bristol
- £48,000 - £65,000 a year
- Full-time
- Communication skills
Quick apply
3d
Operations Manager, Amazon Logistics, Amazon Logistics
Amazon UK Services Ltd. —Berry Hill
- Full-time
- Engineering
- English
- Master's degree

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Operations Manager

Cromwell -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Sick pay

Qualifications

ISO 14001
Computer literacy
Microsoft Office Suite
ISO 9001
Performance management
Warehouse management
Continuous improvement
Recruiting
Leadership
Team motivation leadership
Distribution operations team management

Full job description

We currently have a fantastic opportunity for a Operations Manager to join our Operations team, based in Bristol but covering the surrounding area.

The role will be to support the Area Manager in leading a team of people with clear objectives focused on delivering the key business accountabilities. Accountable for service quality with customers within the main hub location supporting the linked express locations. Partner with the relevant Sales Manager(s) customer service colleagues and all relevant stakeholders to build and maintain relationships with local customers and sales teams to drive profitable sales and deliver the highest standards of delivery service. Accountable for Hub optimisation, deployment of branch fleet and people resource and for all aspects of service fulfilment ensuring KPI’s financial/sales targets are not only met but exceeded working collaboratively with the Area Manager and assume their responsibilities/accountabilities within the main Hub location and the Express in their absence.

What would you do on a normal day?

Taking active accountability and ownership of the main Hub location only supporting the Area Manager in the territory supporting absence ensuring great communication & collaboration to deliver a safe efficient working environment in the main Hub.
Effectively recruit, onboard, and lead all hub team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives. You will be responsible for supporting the communication of key business updates and creating an overall great place to work.
Accountable and own any issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and escalate where appropriate. Action continuous improvement opportunities where possible
Accountable for the effective management of the hub fleet, delivery operations and optimisation software (Maxoptra) to ensure that our customers receive the right goods, at the right time, with optimal efficiency and secure proof of delivery within the main Hub location.
Accountable for local visibility and presence via optimised deployment of the branch fleet, reduced reliance on couriers, and maximising opportunities to grow sales within the single hub location.
Support the Customer Service team, and local Customer Advocates, to support in the resolution of customer queries and service fulfilment within agreed timeframes
Accountable for the effectiveness of stock management, trade counter/collection point and fleet operations to fully meet customer needs and agreed service levels within the main Hub Location.
Accountable for reducing or maintaining hub cost effectiveness, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable wayu
Responsible for all aspects of branch compliance and Health & Safety. To be accountable and responsible for all role impacts and touchpoints with ISO standards to include but not limited to 45001(H&S) 14001 (ENVIRO) 9001 (Quality) and 9120(Aerospace)

What are we looking for?

Proven experience in a Team Leader / People Leader role
Demonstrable experience managing a warehouse environment
Knowledge of industrial supplies Engineering or a Technical background (desirable)
Experience within an internal or external sales role
PC Literate (MS Office)
Forklift License is desirable

What’s in it for you?

Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Company bonus
Cycle to work scheme
Commitment to employee development plans
24/7 Wellbeing and Employee Support

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is an Equal Opportunity Employer.

About Cromwell

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email [email protected]

Location

Bristol

38 Bolingbroke Way, Bristol, UK, BS34 6FE

Location:

Bristol
Working Hours per week:

40.25
Contract Type:

Permanent - Full Time

Meet the recruiter

Rob Brookes

[email protected]

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme

Apply Now

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About Cromwell

About Cromwell

Information for Recruitment Agencies

Meet the recruiter

Group Personal Pension

Company Funded Healthcare

Bonus Scheme

Cycle to Work

24/7 Wellbeing Support

Free Tea & Coffee

Discounted Cromwell Products

Retail & Leisure Discount Scheme