Service Delivery Team Leader
Lancer Scott —Bristol
- £30,000 a year
- Full-time
- Analysis skills
- Mentoring
- Communication skills
7d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Microsoft Outlook
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Nisbets —Bristol
- Full-time
- Management
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DPD Group UK —Bristol
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- Heavy lifting
- Driving
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- Customer service
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Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Azure
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Team Leader - Housing
Southern Housing —Newport
- £34,122 a year
- Full-time
- Contracts
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1d
Duty Manager - Bristol Longwell Green
Smyths Toys —Longwell Green
- From £32,000 a year
- Weekend availability
- Microsoft Office
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- Annual leave
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Team Leader
Tempra Health Care Services Ltd —Bristol
- From £25,420 a year
- Part-time
- Bilingual
- Organisational skills
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3d
Despatch - Team Leader
Smurfit Westrock —Yate
- Overtime
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- Annual leave
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14d
Venue Manager
Left Handed Giant —Bristol
- From £50,000 a year
- Full-time
- Hospitality
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- Supervising experience
- Annual leave
- Employee discount
Quick apply
Customer Success & Events Executive
IQPC —Bristol
- £26,000 - £28,000 a year
- Full-time
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1d
Senior Manual Infrastructure Tester (DV Security Clearance)
CGI —Chippenham
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- Azure
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Team Leader (Specialist Housing)
Hedyn —Malpas
- £42,960 a year
- Full-time
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16h
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
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- Leadership
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Team Leader for supported Living
Cedar Green Healthcare Service Limited —Bristol
- £13.50 - £15.00 an hour
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7d
Transport Operations Manager
Gist Limited —Bristol
- £48,300 - £53,000 a year
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Team Manager
Somerset NHS Foundation Trust —Wells
- £49,387 - £56,515 a year
- Part-time
- Supervising experience
- Travel
- Leadership
- Annual leave
- Employee discount
Customer Success and Retention Director (SaaS)
Contracts Advance —Bath
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- In-person
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11d
Quality Assurance Partner (Adults)
Keys Group —Bristol
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Military
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply

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Service Delivery Team Leader

Lancer Scott -
Bristol

Apply Now

Job details

Full-time
£30,000 a year
7 days ago

Qualifications

Facilities management
Analysis skills
Mentoring
Communication skills
Help desk

Full job description

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to £125 million in 2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.

Job Details

What will be my core responsibilities?

To support the Head Service Delivery and supervise efficient running of Service Delivery Teams. Providing excellent customer service and support to our clients, Account Managers, and our supply chain partners. Focusing on the daily management of the Service Delivery Team’s performance and delivering or exceeding our customer SLA’s, KPIs along with set targets and objectives.

Accountable for the effective supervision your Service Delivery Team, ensuring calls are answered, calls logged accurately and promptly within timescale set, that all information held within our internal CAFM system is correct, procedures are written and that the processes are followed.
Conduct regular call monitoring to assess quality and provide feedback and coaching
Analyse call handling performance and productivity and take action to resolve any issues.
Ensure you’re your team are meeting / exceeding contract requirements, and manage expectations and timelines for the customer and all internal stakeholders if timelines are going to slip.
Conduct monthly 1:1s, mentoring team members, targets & objective setting and absence management.
Complete checks to ensure accuracy of tasks and real time position, reporting on Team stats and targets set by Head of Service Delivery.
Prioritise daily tasks and raise any concerns with the Head of Service Delivery - Acting as a point of escalation.
Highlight client concerns or potential delays to the Head of Service Delivery / Account Mangers.
Provide support on analysing and managing customer support issues via telephone/email where required.
Ensure you have a clear understanding of the services we provide for our clients in all aspects relating to work order management.
Assist Account Managers / Contracts Managers to provide support with tracking and closing individual cases as and when the business requires.

What do I need to be successful in this role?

Demontrable experience in a call centre/helpdesk environment
Experience mentoring, coaching, training and developing team members
Knowledge of provision of Facilities Management Services and what this entails.
Well developed communication skills and able to work collaboratively with a range of stakeholders
Good analytical ability with a commercial mindset
Confident user of different systems and comfortable working with large datasets and pulling reports
A flexible and adaptable approach to work, and able to make sound decisions regarding priorities

We are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.

Building Communities at Lancer Scott

At Lancer Scott, we’re committed to giving back through hands-on support, funding, and partnerships that create lasting impact. We've helped deliver projects like East Street Mews, providing housing for young homeless people, and revitalised community spaces such as the East Looe Hub and a Scouts hut in Gloucestershire. Our partnership with Community of Purpose enables us to support initiatives like the Bristol Young Heroes Awards and the Break Free Programme, giving young people opportunities to thrive.

Join us at Lancer Scott, where your work helps strengthen communities.

Apply Now

Refine Your Search

service delivery team leader jobs in bristol, eng

Service Delivery Team Leader

Customer Service Team Leader

Assistant General Manager

7.5 Tonne Collection and Delivery Driver

Pharmaceutical Delivery Driver

Service Desk Team Leader

Team Leader - Housing

Duty Manager - Bristol Longwell Green

Team Leader

Despatch - Team Leader

Venue Manager

Customer Success & Events Executive

Senior Manual Infrastructure Tester (DV Security Clearance)

Team Leader (Specialist Housing)

Customer Service Manager

Team Leader for supported Living

Transport Operations Manager

Team Manager

Customer Success and Retention Director (SaaS)

Quality Assurance Partner (Adults)

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