Helpdesk support Work, Jobs in Bristol (with Salaries)

Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Communication skills
1d
Bristol-Based IT Technician - Schools/Business - 1st/2nd Line
Soltech IT —Bristol
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
10d
2nd Line IT Support Technician – Helpdesk & Projects
Tech-Wales Ltd —Portishead
- £34,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
2d
IT & Applications Support Engineer
Haseltine Lake Kempner —Bristol
- Full-time
- Hybrid work
- Travel
- Communication skills
Data Collection Administrator - 8 Week Fixed Term Contract
Ecosurety —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
3d
Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
14d
Invoicing Administrator
Lancer Scott —Bristol
- £25,000 - £27,000 a year
- Full-time
- Microsoft Word
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
Lead Contract Support Administrator
Rydon —Bristol
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Employee assistance programme
- Employee discount
10d
1st Line IT Support Engineer
Mintivo Ltd —Chippenham
- £21,500 - £25,000 a year
- Weekend availability
- Microsoft Outlook
- Travel
- SharePoint
- Referral programme
Quick apply
IT Services Administrator
Midsomer Norton Schools Partnership —Radstock
- £31,537 - £33,699 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Helpdesk Manager
Shield Environmental Services —Hanham
- Continuous improvement
- Team management
- In-person
- Life insurance
13d
Sales Administrator
Office Tech Suite —Bristol
- From £26,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
8d
Senior Hub ICT Technician
E-ACT Montpelier High School —Bristol
- £32,597 - £36,363 a year
- Computer skills
- School
- Annual leave
- Employee assistance programme
1d
Facilities Assistant
NAB-Jones Lang LaSalle Services —Bristol
- Full-time
- Front desk
- In-person
Quick apply
Facilities Assistant
JLL —Bristol
- Front desk
IT Applications Support Technician
Osborne Clarke —Bristol
- Microsoft Word
- CRM software
- Continuous improvement
Head of IT
Central Support —Bristol
- £55,000 - £65,000 a year
- Full-time
- POS
- Budgeting
- AI
- Annual leave
- Employee discount
Quick apply
Team Leader
Lancer Scott —Bristol
- Up to £32,000 a year
- Full-time
- Analysis skills
- Team management
- Mentoring
Digital Support Technician Apprenticeship
St Monica Trust —Cote
- £20,475 - £23,205 a year
- Full-time
- Computer skills
- Communication skills
1d

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Front Line Support Consultant

Lumera
Bristol

Apply Now

Job details

Permanent
1 day ago

Benefits

Company pension

Qualifications

Jira
Technical troubleshooting
Pension
Stakeholder collaboration
Client engagement
Incident queue management
User account provisioning
Ticket management
User account management
Confluence
IT permissions management
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Application support
Communication skills
Active Directory
Identity & access management

Full job description

Are you passionate about solving problems and helping customers get the most from business-critical software? Do you enjoy investigating issues, working with people, and learning how complex systems operate? If so, we'd love to hear from you.

We're looking for a Front Line Support Consultant to join our growing Operations team in Bristol. You'll play a key role in supporting clients who use Lumera's pensions software solutions, helping them resolve issues, guiding them through service requests, and ensuring they receive an exceptional support experience.

This is a varied, client-facing role where no two days are the same. You'll work closely with customers, product specialists, and technical teams while developing valuable experience in software support within the financial services industry.

Your New Mission

You'll be involved in the day-to-day delivery of support services for our clients, including:

Investigating, triaging, and resolving software error messages and application-related issues within our pension administration platforms.
Managing user access requests, password resets, and client permissions.
Supporting clients via email, phone, and Microsoft Teams, providing professional and responsive support experience.
Monitoring, tracking, and prioritising incidents and service requests using Jira to ensure service levels are achieved.
Working closely with product specialists and technical teams to escalate and coordinate the resolution of more complex issues.
Keeping clients informed with clear and timely updates throughout the lifecycle of an incident or request.
Contributing to knowledge sharing by creating and maintaining documentation, supporting articles, and best practices within Confluence.
Developing your knowledge of Lumera's products, technologies, and pension industry solutions.

What We Offer

A collaborative and supportive team environment.
The opportunity to work with leading pension providers and financial services organisations.
Full training on Lumera products, processes, and technologies.
Career development opportunities within Operations, Product Support, Service Delivery, and other specialist teams.
Exposure to business-critical applications used across the life and pensions industry.
A hybrid working model with a centrally located Bristol office where you will be expected to work 2 days per week in our Bristol office.
A comprehensive benefits package focused on your professional development and wellbeing.

We're Looking for Someone Who

Enjoys solving problems and investigating issues.
Has a relevant degree
Is confident communicating with customers and building professional relationships.
Can explain technical issues clearly to both technical and non-technical audiences.
Is organised and able to prioritise multiple tasks effectively.
Has a curious mindset and enjoys learning new technologies and business processes.
Works well independently whilst also collaborating with wider teams.
Takes ownership of issues and sees them through to resolution.

Nice to Have

Experience in a customer-facing role such as Customer Service, Helpdesk, Service Desk, or Application Support.
Experience supporting software or business applications.
Familiarity with Microsoft 365.
Exposure to Microsoft Entra ID or Active Directory user administration.
Basic SQL or database querying experience.
Experience using ticket management platforms such as Jira.
Familiarity with knowledge management tools such as Confluence.

Don't worry if you don't have experience with every technology listed above. We're more interested in your communication skills, problem-solving ability, and willingness to learn.

Working Hours

This role operates on a rota basis covering core support hours, Monday to Friday between 08:30 and 17:30.

About Lumera

Lumera is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide technology solutions covering policy administration, data management, and migration to a broad blue-chip customer base. Combining technology and industry expertise, we also deliver a comprehensive range of specialist services tailored to local market needs.

Headquartered in Stockholm, Lumera has a significant presence across the United Kingdom, the Netherlands, Norway, Sweden, India, and Vietnam.

Additional Information

All positions within Lumera are subject to an employee vetting check. We are committed to fair and inclusive recruitment and will consider the relevance of any information disclosed.

Apply Now

Refine Your Search

helpdesk support jobs in bristol

Front Line Support Consultant

Bristol-Based IT Technician - Schools/Business - 1st/2nd Line

2nd Line IT Support Technician – Helpdesk & Projects

IT & Applications Support Engineer

Data Collection Administrator - 8 Week Fixed Term Contract

Helpdesk Manager

Invoicing Administrator

Helpdesk Team Leader

Lead Contract Support Administrator

1st Line IT Support Engineer

IT Services Administrator

Helpdesk Manager

Sales Administrator

Senior Hub ICT Technician

Facilities Assistant

Facilities Assistant

IT Applications Support Technician

Head of IT

Team Leader

Digital Support Technician Apprenticeship

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