Hardware engineer Work, Jobs in Broad Green (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
9d
Crypto Software Developer (C++, Python)
J.K. Barnes —London
- £200,000 - £350,000 a year
- Computer Science
- Engineering
- C++
Systems Engineer
Ericsson —Croydon
- Oracle
- No degree
- Linux
Hybrid Hardware & Software Support Engineer - HPC
Atos —Balham
- Computer Science
- Engineering
- Analysis skills
APPLICATION SOFTWARE ENGINEER
DIGICO —Chessington
- Full-time
- Microsoft Outlook
- Doctoral degree
- Master's degree
Junior Software engineer
vServices —London
- Computer Science
- SQL
- C++
Network Design Engineer
Google —London
- £100,000 - £103,000 a year
- Computer Science
- Engineering
- System design
Systems Engineer
Thrive —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Hardware Engineer, Architect
Normal Computing Corporation —London
- £234,001 - £298,252 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
8d
FX eTrading Java Developer - VP
Citi —London
- Full-time
- Hybrid work
- Java
- Annual leave
- Employee assistance programme
Hardware & Embedded Software Engineer
Zenovo —London
- £50 - £55 an hour
- Full-time
- Hybrid work
- Engineering
- Data analysis skills
- C++
Quick apply
Systems Engineer
Abacode —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
IT Support Engineer
Helping staff ltd (staffing agency) —London
- £34,420.00 - £47,130.48 a year
- Full-time
- Software troubleshooting
- Windows
- Computer networking
Quick apply
2d
Embedded Software Engineer
DIGICO —Chessington
- Full-time
- Doctoral degree
- Master's degree
- C++
Data Center Network Technician
Amazon Data Services UK Limited —Slough
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
4d
Junior Developer
RMG Digital Ltd —London
- Up to £35,000 a year
- Full-time
- Remote
- JavaScript
- APIs
Software Engineer III, Google Play Protect (Android)
Google —London
- Bachelor's degree
- Machine learning
- No degree
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —London
- Full-time
- Computer Science
- Up to 50% travel
- Java

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
9 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

hardware engineer jobs in broad green

Helpdesk Technician (1st line)

Crypto Software Developer (C++, Python)

Systems Engineer

Hybrid Hardware & Software Support Engineer - HPC

APPLICATION SOFTWARE ENGINEER

Junior Software engineer

Network Design Engineer

Systems Engineer

Hardware Engineer, Architect

IT 2nd Line Service & Support Engineer

FX eTrading Java Developer - VP

Hardware & Embedded Software Engineer

Systems Engineer

IT Support Engineer

Embedded Software Engineer

Data Center Network Technician

IT Support Engineer

Junior Developer

Software Engineer III, Google Play Protect (Android)

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

I want to receive the latest job alerts for hardware engineer in broad green

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