Client services manager Work, Jobs in Brook Green, Gtl (with Salaries)

Client Services & Operations Manager
Roar Fitness —London
- £30,000 - £35,000 a year
- Weekend availability
- Data analysis skills
- Front desk
- Budgeting
- Health & wellbeing programme
- Gym membership
Quick apply
8d
Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Analytics
Associate Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Data analysis skills
- Organisational skills
- Communication skills
Senior Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Team management
- Communication skills
- Time management
4d
Manager, Client Services
Whalar Group —London
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
- Annual leave
Quick apply
Front of House Receptionist (Maternity Cover)
STONE MANAGEMENT LTD —West London
- £15.50 an hour
- Full-time
- Computer literacy
- Research
- Contracts
- Employee discount
Quick apply
16h
Client Services, eDiscovery Project Manager
Epiq Systems, Inc. —London
- Full-time
- Remote
- Databases
- Leadership
- Communication skills
Sales Coordinator - LE Miami
This is Beyond —London
- Hybrid work
- Google Suite
- Marketing
- Customer service
Quick apply
Client Services Manager
SPORTFIVE Global Holding GmbH —London
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Facilities Front Of House Reception
OCS Group —London
- Monday to Friday
- Microsoft Word
- Inventory control
- Computer literacy
Quick apply
4d
Receptionist
Portico Corporate Reception Management —London
- £34,730 a year
- Full-time
- Front desk
- Annual leave
- Life insurance
Quick apply
Sales Director - EMEA
Kaluza —London
- £130,000 - £180,000 a year
- Full-time
- Business development
- Employee discount
Quick apply
Client Services Manager - Saas, Tech for Good
Policy in Practice —London
- £38,000 - £45,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick apply
Executive Assistant and Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Senior Programme Managers Full Time, UK, USA, Europe
A.T.M Strategic Management Consulting —London
- £750 - £1,000 a day
- Full-time
- Master's degree
- Business development
- Project management
Senior Client Relationship Manager
Norton Rose Fulbright —London
- Full-time
- Business development
Operations Manager
First Facilities Support LTD —High Wycombe
- £33,000 - £43,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick apply
Studio and Sales Manager, Boutique Fitness Studio, Notting Hill
Silo Studios —London
- £21,000 - £24,000 a year
- Part-time
- CRM software
- Business development
- Team management
Quick apply
Office Manager , Indispensable Solutions, UK and International
Indispensable Solutions. —London
- Microsoft Outlook
- Administrative experience
- Human resources
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- CRM software
- Spanish
- English
Quick apply

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Client Services & Operations Manager

Roar Fitness -
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
8 days ago

Benefits

Health & wellbeing programme
On-site gym
Company pension
Gym membership

Qualifications

Operations management
Client engagement
Procurement
Data analysis skills
Process improvement
Microsoft Office Suite
Complaint handling
Accounts Receivable Credit Control
Customer loyalty building
Front desk
Management reporting
Customer interaction
Budgeting
Facilities maintenance

Full job description

We're looking for organised, driven and customer-focused professionals who want to play a key role in one of London's leading private personal training businesses. If you're a strong administrator who enjoys taking ownership, solving problems and creating exceptional client experiences, we'd love to hear from you.

Roar is one of London’s leading private personal training brands specialising in body transformations. Our clients range from busy city workers to celebrity and TV personalities, all looking for the very best private facilities and trainers in London. Our team and our founders are all passionate about health and fitness and proud to be part of such a great brand focussed on delivering clients industry leading results.

The Role:

The Client Services & Operations Manager role requires a high energy individual with a passion for the fitness industry and who thrives in a fast-paced customer facing setting.
You will be able to suggest and implement novel and innovative solutions to operational challenges, supported by your wider knowledge of customer service and supporting processes.
You will be able to analyse information to be able to prevent and identify any operational issues as well as lead with problem resolution where required.
At all times you will support the Leadership Team to help identify and achieve goals set for the brand’s continued success and help us in creating a world class fitness experience.
You will be a key player in our clients’ journey, building systems to drive the Roar culture and helping to ensure that every client enjoys a flawless fitness experience.

Key Responsibilities:

Oversee all daily site operations and maintenance, ensuring excellence and maintaining high standards at all times
Developing and managing client retail experience both online and in-house
Managing gym floor schedules and client/personal trainer allocation process
Developing client loyalty schemes and identifying brands and opportunity to build our offering
Maintaining statistical and business reporting to measure KPIs including membership, attendance, retention and sales
Managing front of house operating procedures and client administration, including client packages/payments/renewals/credit control process with a full knowledge of all systems
Managing client complaints procedures and client escalation process
Managing fire/health and safety compliance
Working with the leadership team to develop new products and managing procurement process
Maintain front of house to welcome current and prospective clients, responding to daily enquiries and organising site visits and client consultations.
Helping to create a fun environment for clients and promoting a strong sense of community both on a daily basis and through creative initiatives and events.

About You:

You will be a self-starter with energy, personality, ambition and a passion for health and fitness
All about people and delivering outstanding service and customer experience, every time!
Previous operational experience within a premium and service driven setting
A strong administrator with a passion for organisation and system delevopment.
Personable, confident and able to build relationships with everyone
Confident communicator, negotiator and problem solver with experience managing complaints procedures
Commercially astute and confident in promoting new business and sales
Advanced knowledge of MS Office programs, sound numeracy/budget management and the ability to read data and translate this into usable insights
Highly organised with attention to detail and a passion for resolving issues and implementing new process to ensure smooth running of operations
A flexible approach to work as early mornings and evenings will be required

Your commitment:

This role is full time on-site, working 5 days per week with specific 9-hour shift patterns between 7.30 am and 7.30 pm including some weekend email cover.

Please note: we will only consider applications that include a covering letter.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Gym membership
Health & wellbeing programme
On-site gym

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in brook green, gtl

Client Services & Operations Manager

Client Services Manager

Associate Client Services Manager

Senior Client Services Manager

Manager, Client Services

Front of House Receptionist (Maternity Cover)

Client Services, eDiscovery Project Manager

Sales Coordinator - LE Miami

Client Services Manager

Facilities Front Of House Reception

Receptionist

Sales Director - EMEA

Client Services Manager - Saas, Tech for Good

Executive Assistant and Office Manager

Senior Programme Managers Full Time, UK, USA, Europe

Senior Client Relationship Manager

Operations Manager

Studio and Sales Manager, Boutique Fitness Studio, Notting Hill

Office Manager , Indispensable Solutions, UK and International

Customer Support Coordinator

I want to receive the latest job alerts for client services manager in brook green, gtl

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