Line technician Work, Jobs in Brookwood, Sry (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
8d
CAD Technician
Buko Traffic & Safety —Alton
- £27,000 - £31,000 a year
- Full-time
- CAD
- Customer service
- Microsoft Office
- Employee discount
Quick apply
Mechanic - Technician Level 2 Basingstoke JLR
South East Motors —Basingstoke
- £32,282 - £50,678 a year
- Full-time
- Driving
- In-person
- Automotive diagnostics
- Annual leave
- Referral programme
Quick apply
Infrastructure Technician
Fujitsu —Basingstoke
- Full-time
- Customer service
- Linux
- In-person
- Annual leave
- Employee assistance programme
Research Technician
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Diagnostic Technician
Marshall Motor Group —Reading
- £47,564 a year
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
Service Advisor
west end garage —Woking
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
Quick apply
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Mechanical Electrical Trim Technician
Solus Accident Repair Centres —Guildford
- £37,000 - £62,000 a year
- Full-time
- Communication skills
- Employee discount
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
2d
Field Operations Technician Apprentice
ITP —Basingstoke
- From £25,000 a year
- Full-time
- English
- Microsoft Office
- Driving
- Work from home
- Employee assistance programme
Quick apply
2d
Support Technician
Transport for London —Acton
- £59,676 a year
- Full-time
- Hybrid work
- Maintenance
- Annual leave
- Employee discount
1d
Electrical Supervisor
Datalec Precision Installations —Camberley
- Full-time
- Supervising experience
- Organisational skills
- IT
Quick apply
9d
IT Field Support Technician - T2 / Second Line
Concero UK —Harrow
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
1d
Laboratory Soil Technician
Ensign-Bickford Industries, Inc. —Bracknell
- Overtime
- Heavy lifting
- Communication skills
- Time management
- Referral programme
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
9d
Vinyl Wrap Technician
McLaren Racing —Woking
- Full-time
- Life insurance
Quick apply
14d
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
6d
Manufacturing Line Technician
Procter & Gamble —Reading
- From £590.96 a week
- Overtime
- Communication skills
- Employee stock ownership plan

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line technician jobs near brookwood, sry

Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
8 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

line technician jobs in brookwood, sry

Helpdesk Technician (1st line)

CAD Technician

Mechanic - Technician Level 2 Basingstoke JLR

Infrastructure Technician

Research Technician

Network Engineer

Diagnostic Technician

Service Advisor

Third Line IT Support Engineer / Technical Consultant

Mechanical Electrical Trim Technician

IT Support Technician

Field Operations Technician Apprentice

Support Technician

Electrical Supervisor

IT Field Support Technician - T2 / Second Line

Laboratory Soil Technician

CAD Technician

Vinyl Wrap Technician

IT Technician

Manufacturing Line Technician

I want to receive the latest job alerts for line technician in brookwood, sry

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