Duty manager Work, Jobs in Broomfield, Ess (with Salaries)

General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Customer Service Manager
Restore PLC —Dartford
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Service Manager
Leonard Cheshire —Colchester
- £53,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Duty Manager
Monkey bizness Rochford —Rochford
- £23,608.00 - £27,476.80 a year
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
13d
Experienced Phlebotomist for Chelmsford
Sussex Pathology Limited (onedaytests.com) —Chelmsford
- £18 an hour
- Part-time
- Customer service
- Travel
- Data entry
- Annual leave
Quick apply
6d
Deputy Manager
HDI House Group Limited —Gravesend
- £38,000.00 - £48,489.15 a year
- Full-time
- Childcare
- Working with children
- In-person
Quick apply
Talent Acquisition Partner
PrepWorld —Northfleet
- £36,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
LGV Driver Nights
Anglian Water Services Ltd —Colchester
- From £22.56 an hour
- Overtime
- Driving
- Communication skills
- Annual leave
6d
People and Culture Officer
St Helena Hospice —Colchester
- £33,000 - £35,000 a year
- Full-time
- Human resources
- Hospice
- Free parking
- Health & wellbeing programme
Quick apply
4d
Duty Manager
GLL —Enfield
- £36,075 a year
- Full-time
- Management
- Customer service
- Employee discount
13d
Park Manager
Berkeleyparks —Hockley
- £28,000 a year
- Full-time
- Customer service
- Team management
- IT
Quick apply
13d
Duty Manager
Places for People —Epping
- £30,160 a year
- Weekend availability
- Customer service
- IT
- Leadership
- Employee discount
6d
Duty Pharmacy Manager - Haverhill
Tesco UK —Haverhill
- Up to £52,000 a year
- Full-time
- IT
Duty Pharmacy Manager - Colchester
Tesco UK —Colchester
- Up to £52,000 a year
- Full-time
- IT
Membership Advisor & PT
Anytime Fitness Brentwood —Brentwood
- Up to £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
- Gym membership
Quick apply
Duty Manager - Thurrock
Smyths Toys —Thurrock
- From £32,000 a year
- Weekend availability
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Home Trainer
Chelmsford Manor Care Home —Chelmsford
- £34,250 a year
- Full-time
- Paid training
- Annual leave
Quick apply
6d
Store Manager
HMSHost UK —Stansted Airport
- £43,000 a year
- Full-time
- Serving
- Hospitality
- Restaurant management
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Assistant Planning Officer - career grade
East Herts Council —Hertford
- £29,793 - £38,009 a year
- Driving
- Communication skills
- Time management
- Free parking
- Annual leave
Depot Finance Administrator
DPD Group UK —Chelmsford
- £28,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
Quick apply

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General Manager

Camp Beaumont -
Chelmsford

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

Cost control
Organisational skills
Leadership
Communication skills

Full job description

Job Description: General Manager

Organisation: Marsh Farm
Reports to: Parks Director
Direct Reports: Duty Managers, Department Heads (Retail, Food & Beverage, Operations, Events & Entertainment, all team)

Purpose of the Role

The General Manager is responsible for the day-to-day leadership, operational delivery, and site performance of Marsh Farm. Reporting to the Parks Director, the GM ensures that agreed commercial strategies (The Budget), standards, and plans are executed consistently on site, delivering a safe, welcoming, and high-quality visitor experience.

This is a highly visible, hands-on role. The General Manager leads from the front, sets standards through action, and takes ownership of operational performance, people leadership, and guest experience. The role is not desk-based; it requires regular presence on the floor, walking the customer journey, supporting teams, and intervening immediately when standards slip.

Key Responsibilities

Operational Leadership & Site Standards

Take full responsibility for the day-to-day operation of Marsh Farm, ensuring all areas are safe, clean, compliant, and guest-ready.

Maintain a strong on-site presence, particularly during peak trading periods, events, and weekends.

Lead by example by walking the customer journey, identifying issues, and ensuring immediate corrective action is taken.

Ensure all departments consistently deliver agreed brand standards, service levels, and presentation expectations.

Act decisively when standards, behaviours, or performance fall below expectation.

Commercial Delivery & Performance

Deliver the commercial plans and targets (The Budget) including revenue, Spend Per Head (SPH), and cost control.

Actively drive ticket sales, retail, food & beverage performance, events income, and membership conversions on site.

Ensure shop areas are fully stocked, priced correctly, and presented to maximise sales.

Work with teams to improve upselling, suggestive selling, and guest engagement in a natural, customer-first way.

Monitor daily performance and respond quickly to underperformance.

People Leadership & Culture

Lead, motivate, and develop Duty Managers and department leaders, setting clear expectations and standards.

Ensure teams are well trained, well deployed, and fully understand their roles and responsibilities.

Address poor attitudes, behaviours, or performance promptly and fairly, escalating issues where necessary.

Build a positive, accountable culture where standards matter and everyone takes pride in the site.

Support recruitment, onboarding, and ongoing development of the team.

Customer Experience

Champion a consistent, welcoming, and engaging customer experience across the site.

Ensure staff follow agreed service standards, including greetings, engagement, and problem resolution.

Review guest feedback and complaints, taking ownership of improvements and preventing repeat issues.

Ensure first impressions (car park, entrance, toilets) and last impressions are consistently positive.

Health, Safety & Compliance

Ensure full compliance with health & safety legislation, food safety standards, animal welfare requirements, and licensing conditions.

Ensure risk assessments, checks, logs, and SOPs are completed accurately and on time.

Act immediately on any safety or compliance concerns.

Communication, Reporting & Accountability

Report regularly to the Parks Director on site performance, challenges, and opportunities and solutions.

Participate fully in weekly performance reviews, operational meetings, and planning sessions.

Provide honest, timely updates and take ownership of actions agreed.

Support the site by implementing changes quickly and consistently.

Skills & Experience

Proven experience managing operations in a leisure, attraction, hospitality, retail, or visitor-focused environment.

Strong people leadership skills with experience managing managers and frontline teams.

Commercial awareness with an understanding of revenue drivers, cost control, and SPH.

Confident decision-maker with the ability to act quickly under pressure.

Strong organisational and communication skills.

Personal Attributes

Highly visible, hands-on leader who sets standards by example.

Customer-focused with strong attention to detail.

Accountable, resilient, and solutions focused.

Comfortable being challenged and holding others to account.

Proud ambassador for Marsh Farm and its values.

Due to the nature of this role being in hospitality you will be required to work some weekends.

Please forward your CV to [email protected]

OVERVIEW

ROLE

Operations
SALARY

£45,000-£50,000
TYPE

Full Time
LOCATION

Chelmsford

Apply Now

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