Service team lead Work, Jobs in Buckingham, Bkm (with Salaries)

Patient Services Advisor
The Swan Practice —Buckingham
- £12.82 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
- Sick pay
Quick apply
4d
Customer and Trading Manager - Convenience
Sainsbury's —Buckingham
- £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
9d
Protective Intelligence Team Lead
Securitas UK —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
12d
Facilities Manager
Outcomes First Group —Lillingstone Dayrell
- Up to £35,000 a year
- Monday to Friday
- Maintenance
- Communication skills
- School
- Employee discount
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
6d
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Lead Auditor
Kiwa —Milton Keynes
- £43,000 a year
- Full-time
- Salesforce
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Scheme Manager
Hightown Housing Association —Newton Longville
- £34,320 a year
- Driving
- Organisational skills
- IT
- Annual leave
- Referral programme
Onsite Broadcast Specialist
Racelogic —Buckingham
- Overtime
- Driving
- Travel
- In-person
- Annual leave
Quick apply
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Project Support Officer
Milton-Keynes-Council —Milton Keynes
- £32,061 - £36,363 a year
- Analysis skills
- Presentation skills
- No degree
- Annual leave
- Work from home
6d
Service Department Manager
The Weatherhead Group —Wendover
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
11d
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Lead Engineer
Billing Finance Ltd. —Northampton
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- Financial services
- Python
- Free parking
- Employee assistance programme
Quick apply
Deputy Manager
Sanctuary Care —Bletchley
- £54,308.80 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
1st Impressions Leader
Venture Church —Milton Keynes
- £30,000 a year
- Part-time
- Hospitality
- Microsoft Office
- In-person
- Free parking
- Sick pay
Quick apply
7d
Waiting Team
BaxterStorey UK —Oxford
- £16,000 - £28,000 a month
- Part-time
- Hospitality
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office

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Patient Services Advisor

The Swan Practice
Buckingham

Quick apply

Job details

Part-time
£12.82 an hour
4 days ago

Benefits

Company pension
Sick pay

Qualifications

GCSE
Administrative experience
Office experience

Full job description

Job Summary

The role involves providing general support to the practice team while maintaining a positive and friendly image for patients and visitors, whether in person or over the phone. Key responsibilities include assisting and directing patients to the appropriate services or healthcare professionals in a courteous and efficient manner. The position also involves handling various administrative tasks to ensure the smooth operation of the practice and facilitating effective communication between patients, healthcare team members, secondary care providers, and other related healthcare agencies.

Job Responsibilities

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Patient Service Manager /Team Lead & Supervisors, dependent on current and evolving practice workload and staffing levels:

Care Navigation

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
Navigate patients requests using Klinik Health Systems to ensure all requests are dealt with correctly and in accordance with the patients’ medical needs.
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Process appointment requests from patients by telephone and in person.
Deal with visits/requests

Administration

Be familiar with all practice protocols and polices
Deal with enquiries from patients, arrange appointments and explain practice procedures.
Direct patients to consulting rooms when necessary and assist patient’ who require help
Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel
Enter data into patient’s electronic NHS Care Record
Action daily tasks posted on the practice clinical system
Register new patients on the practice clinical system
Close records of deceased patients.
To generate Emis patient online access
To book voluntary transport
To book patient hospital transport
To book emergency ambulance when asked to do so by a clinician
To be familiar with practice appointment books and systems
To be familiar with the practice intranet
To read and respond when necessary to NHS email
To check any incoming correspondence and action in a timely manner
To ensure that the waiting areas are kept in a presentable for patients during surgery hours
To activate booking in kiosks
To ensure that clinical calling in screen monitors are operating
Additional administration duties on behalf of the practitioners, Management, Patient Services Line Manager and Team Lead.
To have an overview of the surgery’s website

Premises

To open and lock the premises and know the correct procedures for securing the premises
Know how to contact the alarm companies
Ensure consulting rooms are cleared after each surgery and prepared for the next surgery
Ensure reception waiting area is kept tidy and safe for patients
Place the clinician name plate on the door
To report any necessary Health and Safety issue
Keeping the reception area, tidy and free from obstructions and clutter

Training

Undertake training as directed by the Patient Service Manager and Team Lead
Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PTL)
To ensure E-Learning and training is up to date

Our practice operates between 7:00am and 8:00pm, Monday to Friday, therefore flexibility is essential. Successful applicants will be expected to work one of the following permanent shift patterns:

Vacancy 1 – 28 hours per week

Wednesday: 8:00am – 6:30pm (1-hour lunch)
Thursday: 8:00am – 6:30pm (1-hour lunch)
Friday: 8:00am – 6:00pm (1-hour lunch)

Vacancy 2 – 35 hours per week

Monday to Friday: 12:00pm – 8:00pm (1-hour lunch each day)

Please indicate within your covering letter which working pattern you are applying for, or if you would be happy to be considered for either vacancy.

Job Type: Part-time

Pay: £12.82 per hour

Benefits:

Company pension
Sick pay

Ability to commute/relocate:

Buckingham MK18 1NU: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

Refine Your Search

service team lead jobs in buckingham, bkm

Patient Services Advisor

Customer and Trading Manager - Convenience

Protective Intelligence Team Lead

Facilities Manager

Head of Operations

Continuous Improvement Manager

Ticketing Manager

Key Account Director

Lead Auditor

Scheme Manager

Onsite Broadcast Specialist

Operations Manager

Project Support Officer

Service Department Manager

Second Line Technical Support Analyst

Lead Engineer

Deputy Manager

1st Impressions Leader

Waiting Team

Customer Service Team Manager

I want to receive the latest job alerts for service team lead in buckingham, bkm

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