Business support team leader Work, Jobs in Bungay, Sfk (with Salaries)

Telecare Team Leader - Nights
Careline365 —Norwich
- £30,975 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
5d
Business Systems Support Officer
Serco Plc —Norwich
- £27,945 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
5d
Strategic People Partner - People Operations, Systems & Insights
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Hybrid work
- Management
- Human resources
- Organisational skills
- Annual leave
11d
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
WROL Operations Support Manager
Anglian Water Services Ltd —Norwich
- £50,000 a year
- Full-time
- Management
- Communication skills
9d
Concession Manager
Rodd&Gunn UK Ltd —Norwich
- £14 - £15 an hour
- Management
- Sales
- In-person
- Employee discount
Quick apply
Senior ECC Project Manager
Anglian Water Services Ltd —Norwich
- £90,000 a year
- Part-time
- Hybrid work
- Engineering
- Microsoft Office
- Team management
- Annual leave
- Work from home
Claims Team Leader - Finpro
Marsh —Norwich
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Operations Manager
PHOENIX Healthcare Distribution Limited —Norwich
- £42,000 - £44,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Machinist Team Leader
Seaglaze Group —Rackheath
- £29,200 - £33,000 a year
- Overtime
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
9d
Administration - Administration Manager - PA2
Parkdean Resorts —Lowestoft
- £31,845 a year
- Microsoft Office
- Administrative experience
- IT
- Store discount
- Employee assistance programme
Quick apply
12d
Customer Service Adviser
Natures Menu —Snetterton
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Work from home
- Employee discount
Quick apply
10d
Forest Ranger
Forest Holidays —Thetford
- £8.00 - £12.71 an hour
- Part-time
- Public speaking
- First Aid Certification
- Leadership
- Employee discount
Quick apply
Team Manager (Best Start Inclusion)
Norfolk County Council —Norwich
- £46,000 - £82,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
1d
VacancyTitle: Customer Advisor - Arrears Support
Northumbrian Water/Essex & Suffolk Water —Lowestoft
- £25,878 - £30,000 a year
- Full-time
- Customer service
- No experience needed
- Paid training
- Annual leave
10d
Client Delivery Executive
NielsenIQ —Norwich
- £25,800 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Time management
- Employee assistance programme
Quick apply
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Property Operations Manager
The Travel Chapter —Saxmundham
- Full-time
- Maintenance
- Organisational skills
- Communication skills
Quick apply
Weighbridge Administrator
EMR Group —Lenwade
- Full-time
- IT
- Annual leave
Quick apply
Training Administrator
Amcor —Beccles
- Full-time
- Microsoft Excel
- Microsoft Access
- Organisational skills
2d

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Telecare Team Leader - Nights

Careline365 -
Norwich

Apply Now

Job details

Full-time
£30,975 a year
5 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Customer service
Analysis skills
Supervising experience
Continuous improvement
Leadership
Communication skills

Full job description

TELECARE TEAM LEADER - NIGHTS

Lead from the front, support your team in delivering life‑saving services and make a real difference to vulnerable customers every single day.

Hours: 37.5 hours per week average

Shift pattern: Your hours will be scheduled between 20:00 and 07:00, Monday to Sunday. Please see the proposed pattern down below (the pattern may change depending on business needs as per your contracted hours)

Salary: £30,975 per annum plus up to £250 bonus per month

Location: Hybrid - Norwich

Start Date: August/September 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.️

Careline365 Perks

248 hours holiday rising to 263 with length of service. This includes bank holidays that you will work if rota'd
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% employers contribution
Free on-site parking

ABOUT YOU

You’ll be a calm, confident and supportive leader who thrives in a fast‑paced environment and is motivated by making a difference.

You’ll bring:

A strong customer‑first mindset and commitment to delivering excellent service
Clear and confident communication skills, both written and verbal
A flexible approach to working patterns, including on‑call responsibilities
Strong problem‑solving and analytical skills, with a focus on continuous improvement
The ability to remain calm and make sound decisions in high‑pressure situations
A proactive and innovative mindset, with a willingness to suggest new ideas
A collaborative and supportive approach when working with colleagues and stakeholders

THE ROLE

We’re looking for a passionate and people‑focused Telecare Team Leader to join our Alarm Response Centre (ARC) team. This is a highly rewarding role where you’ll lead a team of Emergency Call Handlers, ensuring customers receive safe, timely and high‑quality support when they need it most.

Our customers include elderly and vulnerable individuals who rely on our service during emergencies. As a Team Leader, you’ll play a crucial role in ensuring calls are handled efficiently and supporting your team in meeting key service targets, including answering the vast majority of calls within strict timeframes.

You’ll be responsible for the day‑to‑day management, development and performance of your team, while contributing to the wider operational running of the centre.

As a Telecare Team Leader, you’ll combine people leadership, operational oversight and service excellence, including:

️WHAT YOU'LL BE DOING

Team leadership and development

Leading, motivating and developing a team of 10–15 Emergency Call Handlers
Managing day‑to‑day team performance, setting objectives and providing regular feedback
Conducting one‑to‑ones, performance reviews and supporting career development
Coaching and mentoring colleagues to improve service quality and performance
Managing attendance, absence and performance processes in line with company policy

Operational delivery

Overseeing daily operations and ensuring service levels and KPIs are met
Supporting the resolution of escalated issues and operational challenges
Monitoring performance data and reporting on team effectiveness
Collaborating with other departments to improve processes and customer experience

Customer care and service quality

Ensuring every customer receives a high standard of telecare support
Handling complaints and complex queries in a timely and professional manner
Working closely with customer service and technical teams to ensure seamless delivery

Technology, compliance and improvement

Supporting the use and optimisation of telecare platforms and systems
Ensuring compliance with safeguarding, data protection and regulatory requirements
Identifying opportunities for continuous improvement across service delivery
Supporting reporting and sharing insights with senior management

Planning and on‑call responsibilities

Supporting rota planning to ensure appropriate staffing levels
Assisting with annual leave approvals when required
Participating in a 24/7 on‑call rota, providing support with operational, technical or absence‑related issues
Supporting business continuity and incident response where needed

WHAT WE ARE LOOKING FOR

Essential

Experience managing or supervising teams in a customer service or operations environment
Experience working in a contact centre or similar fast‑paced setting
Strong leadership and people management skills
Experience managing performance, KPIs and operational delivery
Ability to prioritise workload and manage multiple tasks effectively
Strong communication and stakeholder management skills

Desirable

Experience in telecare, healthcare or technology‑driven services
Familiarity with telecare platforms or digital health technologies
Experience using systems such as Genesys
Knowledge of medical conditions or triaging approaches

READY TO APPLY

If you are interested in this role please upload your CV .

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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