Event planning manager Work, Jobs in Burbage, Lec (with Salaries)

Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Event Planning Manager
Sainsbury's —Coventry
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
9d
Experience & Events Manager
British Motor Industry Heritage Trust —Warwick
- £48,000 - £55,000 a year
- Weekend availability
- Team management
- Budgeting
- In-person
- Free parking
- Annual leave
Quick apply
Event Registration Manager
LiveBuzz —Coventry
- Weekend availability
- Project management
- Travel
- Computer skills
- Work from home
Quick apply
Events Assistant Manager
Amalfi White —Derby
- From £13.50 an hour
- Part-time
- Bar
- Organisational skills
- In-person
Quick apply
9d
Football Operations Manager
Future Pro Academy —Coventry
- £28,000 - £35,000 a year
- Weekend availability
- Google Suite
- Organisational skills
- Computer skills
Quick apply
3d
Event Executive
Legends Global (Europe) —Coventry
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
7d
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Presentation skills
- Annual leave
- Life insurance
9d
Small Works Contract Manager
OCS Group —Coventry
- Microsoft Powerpoint
- Mentoring
- Organisational skills
Quick apply
Challenge Events Programme Lead
The Air Ambulance Service —Rugby
- £33,474 a year
- Weekend availability
- Hybrid work
- CRM software
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
8d
Scenic Production Assistant
On Event Production Co. —Castle Donington
- Overtime
- Organisational skills
- Communication skills
- Time management
Quick apply
Meetings and Events Project Manager
Emota —Ashby-De-La-Zouch
- Project management
- Travel
- Mentoring
- Annual leave
Quick apply
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Catering Manager
Aramark —Hinckley
- £38,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
14d
General Manager: Corporate Event and Hospitality
Coventry Rugby —Coventry
- From £35,000 a year
- Full-time
- Bar
- Team management
- Organisational skills
- Free parking
- Store discount
Quick apply
Scenic Production Assistant
On Event Production Co —Castle Donington
- Overtime
- Organisational skills
- Communication skills
- Time management
Depot Manager
euroloo —Coventry
- £14.47 an hour
- Monday to Friday
- Team management
- In-person
- Marketing
- Store discount
- Employee discount
Quick apply
3d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Restaurant & Bar Manager
Artemis Hotels —Hinckley
- Full-time
- Bar
- Customer service
- Restaurant management
Quick apply
Regional Manager
WeBuyAnyCar —Leicester
- Up to £37,500 a year
- Rotating shift
- Recruiting
- Training & development
- Retail management
Quick apply

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Customer Service Team Leader

Burbage Custom Windows
Hinckley

Quick apply

Job details

Permanent | Full-time
From £29,500 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Canteen
Company events
Employee assistance programme
Referral programme
On-site parking

Qualifications

CRM software
Power BI
Customer service call handling
Inbound customer enquiry call handling
Pivot table analysis
Mentoring junior staff
Lean
ERP software
Internal department liaison
Complaint handling
Power BI data visualisation
Analysis skills
Continuous improvement
Mentoring
Management reporting
Pivot tables
Customer interaction
Communication skills

Full job description

Company Information

Burbage Custom Windows Ltd is an established window and door manufacturer based in Hinckley with over 30 years of industry experience. From our purpose-built manufacturing facilities, we produce high quality products using advanced machinery and modern production techniques, supported by our own logistics fleet and installation services. Alongside our manufacturing operation, we operate Modern UPVC Windows, our rapidly growing online ecommerce division supplying windows and doors to customers across the entire UK, as the business continues to experience a sustained period of significant growth.

Role Profile

The Customer Service Team Leader is responsible for delivering an exceptional customer experience whilst supporting the day-to-day operation of the Customer Service Team. The role combines customer service and order processing responsibilities with ownership of departmental reporting, KPI monitoring and data analysis to support business performance.

Working closely with the Customer Service Supervisor and Manager, the Team Leader provides operational support, identifies trends through data, monitors departmental performance and recommends continuous improvements whilst acting as a senior member of the team.

Key Responsibilities

Customer Service

· Process customer orders accurately and efficiently

· Handle inbound calls, emails and customer enquiries in line with service levels

· Resolve customer queries and complaints through to completion

· Maintain accurate customer records using CRM and order processing systems

· Liaise with Production, Despatch, Contracts & Installations and Sales.

Team Support

· Act as the first point of support for Customer Service Advisors during the Supervisor's absence

· Assist with onboarding and coaching new team members

· Support workload balancing and service level achievement

· Support implementation of new processes and initiatives.

Performance, Data & Analytics

· Produce daily, weekly and monthly KPI reports

· Analyse customer service and sales performance data

· Monitor service levels, order processing, customer satisfaction and productivity

· Maintain departmental dashboards and trackers

· Provide insight and recommendations to improve operational performance.

Continuous Improvement

· Identify opportunities to improve processes and efficiency

· Recommend improvements using KPI analysis and customer feedback

· Promote a Right First-Time culture.

General

· Meet departmental targets and objectives

· Comply with Company policies and procedures.

Skills, Experience & Personal Attributes

Essential

· Previous experience within a busy customer service environment

· Excellent customer service skills

· Strong analytical skills with experience producing KPI reports

· Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP/VLOOKUP)

· Excellent organisational, planning and problem-solving skills

· High attention to detail and accuracy

· Experience using CRM/ERP systems

· Positive, proactive and customer-focused approach.

Desirable

· Manufacturing or window industry experience

· Power BI or dashboard reporting experience

· Experience mentoring or coaching colleagues

· Knowledge of Lean or Continuous Improvement.

General

· Self-motivated and focused, with a flexible attitude

· Good attention to detail, with high levels of accuracy and a commitment to quality

· Able to work on and use own initiative and problem solve

· Strong communication, team working and people skills

· Demonstrate a professional and courteous attitude

· Act with integrity and honesty

· Positive attitude to innovation and change

· Looking to build a career in a fast-growing business.

Benefits of Working for BCW

· Competitive salary from £29,500.00 per annum

· (Starting rate normally at entry point however, experience would be taken into account)

· Pay grading structure

· Regular pay reviews

· Monthly attendance bonus scheme (Up to £1,040.00 per annum)

· 40 Hour working week Monday to Friday including paid lunch

· 4 Hours one Saturday in six to eight weeks after training

· Enhanced 32 Days holiday per annum

· Christmas shutdown

· Christmas vouchers

· Staff events

· Pension scheme

· Staff canteen with subsidised vending machines

· BUPA Employee Assistance Programme

· Company workwear and PPE provided

· Onsite secure parking

· Commitment to investing in training and development.

Pay: From £29,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

event planning manager jobs in burbage, lec

Customer Service Team Leader

Event Planning Manager

Experience & Events Manager

Event Registration Manager

Events Assistant Manager

Football Operations Manager

Event Executive

Resident Engagement Officer

Small Works Contract Manager

Challenge Events Programme Lead

Scenic Production Assistant

Meetings and Events Project Manager

General Manager- Birmingham City FC

Catering Manager

General Manager: Corporate Event and Hospitality

Scenic Production Assistant

Depot Manager

Manager Service Delivery & Transport

Restaurant & Bar Manager

Regional Manager

I want to receive the latest job alerts for event planning manager in burbage, lec

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