Senior advisor Work, Jobs in Burscough East, Lan (with Salaries)

Senior Customer Service Advisor
Fashion Specs Direct Limited t/a Spex4less —Wirral
- £24,784.50 - £26,325.00 a year
- Full-time
- Customer service
- No experience needed
- English
- Free parking
- Store discount
Quick apply
Senior Service Advisor
Lookers —Blackpool
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Senior H&S Advisor
MWHTreatment —Preston
Senior HR Advisor
ASICS —Warrington
- Human resources
- Mentoring
- Recruiting
Senior Style Advisor / Supervisor
Mint Velvet —Liverpool
- Part-time
- Customer service
- Employee discount
Quick apply
Senior Talent Development Partner, EMEA
New Balance —Amsterdam Zuid
- Full-time
- Hybrid work
- Psychology
- Budgeting
- Leadership
- Store discount
- Flexible schedule
Accountant for growing Blackpool and Fylde Chartered Accountant Practice
Hanley & Co Chartered Accountants and Business Advisors —Blackpool
- £28,000 - £34,000 a year
- Part-time
- QuickBooks
- In-person
- Free parking
- Flexitime
Quick apply
Senior Product Development Scientist
Tangerine Group —Lytham
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Operations Director
Harwood —Harwood
- From £90,000 a year
- Continuous improvement
- Human resources
- Recruiting
- Annual leave
Financial Controller
Reliant TV (St Annes) Limited —Blackpool
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- In-person
- Accounting
- Employee discount
Quick apply
Senior Commercial Advisor
Wood —Ellesmere Port
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Contracts
- Annual leave
- Life insurance
12d
Senior Membership Advisor
Active Bolton —Horwich
- £27,239 - £32,039 a year
- Weekend availability
- CRM software
- In-person
- Free parking
- Employee discount
Quick apply
7d
Senior ER Advisor
Sodexo —Salford
- Full-time
- Writing skills
- Microsoft Office
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior HSE Advisor - UK, Ireland & NCE
Vestas —Warrington
- Overtime
- Bachelor's degree
- Communication skills
- Work from home
7d
People and Culture Administrator
Connolly Limited —Wigan
- £29,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
Quick apply
8d
Senior HR Business Partner
Sisk —Warrington
- Full-time
- Analysis skills
- Mentoring
- Training & development
- Annual leave
HR Manager Consultancy Role - (Maternity Cover)
Hippo Motor Group —Blackburn
- £50,000 - £55,000 a year
- Temporary
- Conflict management
- Human resources
- Contracts
- Free parking
- Employee discount
Quick apply
9d
Senior Analyst, EMEA Total Rewards
Westinghouse Electric Company —Preston
- Microsoft Powerpoint
- Project management
- Bachelor's degree
- Employee assistance programme
- Life insurance
Asset Manager
Qair Renewables UK Limited —Liverpool
- £50,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Engineering
- Travel
- Life insurance
- Sick pay
Quick apply
8d
Manager Manufacturing
Zebra Technologies —Preston
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
- Annual leave
2d

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senior advisor jobs near burscough east, lan

Senior Customer Service Advisor

Fashion Specs Direct Limited t/a Spex4less
Wirral

Quick apply

Job details

Permanent | Full-time
£24,784.50 - £26,325.00 a year

Benefits

Free parking
Casual dress
Store discount
Company events
Employee discount
On-site parking

Qualifications

Live chat
Customer service call handling
Optical experience
Inbound customer enquiry call handling
Customer service
Mentoring junior staff
No experience needed
Internal department liaison
English
Complaint handling
Mentoring
IT
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis

Full job description

Pay: £24,784 – £26,325 per year, based on a full-time 37.5-hour week, depending on experience

Job Type: Full-time

Work Location: In person (Hoylake, Wirral)

The Role

We are looking for an experienced Customer Service Advisor who takes ownership of problems and sees them through to resolution.

This is not an entry-level or heavily scripted support role. You will use your judgement to investigate order queries, complaints and unusual situations, communicate clearly with customers and deliver practical solutions.

The right person will be proactive, calm under pressure and comfortable making sensible decisions. You will not simply pass problems to somebody else — you will establish what has happened, work with the relevant teams and remain responsible for the customer until the issue is resolved.

Why Work With Us

Monday to Friday, 9:00am–5:00pm
No weekends or bank holidays.
Guaranteed closure between Christmas and New Year.
Competitive Pay £12.71 – £13.50 per hour depending on experience.
Free on-site parking in Hoylake.
A supportive, established family-business environment.

Key Responsibilities

Taking ownership of customer enquiries from first contact through to resolution.
Investigating complex order issues, complaints and unusual customer requests.
Managing a busy workload across phone, email and live chat.
Providing clear, accurate and helpful product advice.
Helping customers place or amend orders and choose the most suitable options.
Working closely with our Quality Assurance, Laboratory, Dispatch and Processing teams to resolve problems.
Keeping customers informed so they do not need to repeatedly chase for updates.
Escalating issues when necessary, with clear notes and a recommended next step.
Identifying recurring customer problems and suggesting practical improvements.
Maintaining accurate records and completing related administrative work.
Supporting less-experienced colleagues and helping set a high standard of customer care.

What We’re Looking For

You should have:

At least three years of customer service experience.
Proven experience resolving complaints or complicated customer problems.
Strong written English and a confident, professional telephone manner.
Experience communicating with customers through phone, email and live chat.
The ability to prioritise several active issues without losing accuracy.
A proactive approach — you notice what needs doing and take action.
Good judgement and the confidence to make sensible decisions.
A calm, practical and solution-focused attitude.
Strong attention to detail and reliable follow-through.
The ability to work effectively with colleagues in other departments.

Experience in ecommerce, retail, order fulfilment or optical products would be useful, but optical experience is not required.

What Success Looks Like

You will be successful in this role when:

Customers receive clear answers and do not need to repeatedly chase us.
Difficult cases are resolved fairly, accurately and efficiently.
You take responsibility for finding solutions rather than simply forwarding problems.
Your notes and handovers allow colleagues to understand an issue immediately.
You identify recurring problems and help prevent them from happening again.
Customers feel that somebody competent is genuinely looking after their case.

Pay: £24,784.50-£26,325.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking
Store discount

Ability to commute/relocate:

Wirral CH47 4BG: reliably commute or plan to relocate before starting work (required)

Application question(s):

Tell us about a difficult customer issue that you personally took ownership of.

What happened, what actions did you take, and what was the outcome?

Give an example of a problem or inefficient process that you noticed and improved without being asked.

What did you change, and what difference did it make?

A customer contacts you for the third time about a delayed order they urgently need. The order status is unclear and the relevant department has not yet responded. What would you do next?

Experience:

Customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior advisor jobs in burscough east, lan

Senior Customer Service Advisor

Senior Service Advisor

Senior H&S Advisor

Senior HR Advisor

Senior Style Advisor / Supervisor

Senior Talent Development Partner, EMEA

Accountant for growing Blackpool and Fylde Chartered Accountant Practice

Senior Product Development Scientist

Operations Director

Financial Controller

Senior Commercial Advisor

Senior Membership Advisor

Senior ER Advisor

Senior HSE Advisor - UK, Ireland & NCE

People and Culture Administrator

Senior HR Business Partner

HR Manager Consultancy Role - (Maternity Cover)

Senior Analyst, EMEA Total Rewards

Asset Manager

Manager Manufacturing

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