Customer experience manager Work, Jobs in Bury St. Edmunds, Eng (with Salaries)

Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Sales - Supervisor
New Look —Bury St. Edmunds
- Part-time
- Customer service
- Training & development
- Communication skills
Executive Coordinator
BUUK Infrastructure —Bury St. Edmunds
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
10d
TEAM MANAGER
Primark —Bury St. Edmunds
- £33,189 a year
- Organisational skills
- Training & development
- Retail management
- Annual leave
Administration Team Leader
HSL Compliance Limited —Bury St. Edmunds
- Up to £30,000 a year
- CRM software
- ERP systems
- Mentoring
- Annual leave
- Sick pay
Quick apply
Sales Office Administrator
Mr Fothergill’s Seeds Ltd —Newmarket
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Dayshift Supervisor
Evri —Bury St. Edmunds
- £33,500 - £36,732 a year
- Full-time
- Computer literacy
- Computer skills
Tesco Travel Money Advisor
Travelex —Bury St. Edmunds
- £13.50 an hour
- Overtime
- Employee discount
Final Mile Territory Manager
Evri —Bury St. Edmunds
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Continuous improvement
- Organisational skills
Customer Experience Manager
Sainsbury's —Bury St. Edmunds
- £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
1d
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Area Sales Manager
Rix Petroleum Ltd - Snetterton —Norwich
- £33,000 - £36,000 a year
- Full-time
- Customer service
- Computer literacy
- Business development
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior Management Support Administrator
Norfolk & Suffolk Foundation Trust —Bury St. Edmunds
- £28,392 - £31,157 a year
- Part-time
- Microsoft Word
- Computer literacy
- Supervising experience
- Annual leave
- Employee discount
10d
Assistant Store Manager
Mountain Warehouse —Thetford
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
Compliance & Operations Manager
Renew East Ltd —Stowmarket
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Administrative experience
- In-person
- Flexitime
- Work from home
Quick apply
10d
Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
4d
Credit Controller
BUUK Infrastructure —Bury St. Edmunds
- From £31,519 a year
- Hybrid work
- Communication skills
Retail Sales Assistant
H. G. Gladwell & Sons —Bury St. Edmunds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Maths
- Store discount
- Employee discount
Quick apply
Senior CRM Executive
The Jockey Club —Newmarket
- Full-time
- CRM software
- Presentation skills
- Communication skills
- Annual leave
Retail Sales Assistant - Keyholder
The Works —Bury St. Edmunds
- 8 hour shift
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
4d

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Customer Service Manager

AMOT -
Bury St. Edmunds

Quick apply

Job details

Permanent

Qualifications

Stakeholder collaboration
Client engagement
Mentoring junior staff
Internal department liaison
Performance management
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Risk management
B2B
Employee performance appraisals
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Leadership
Team motivation leadership

Full job description

About AMOT

Founded in 1948, AMOT is a leading global manufacturer of control, safety, and hazardous‑area solutions for engines, compressors, turbines, and other rotating equipment.

We serve customers across the oil & gas, marine, power generation, and transportation industries with a strong reputation for quality, reliability, engineering excellence, and customer trust. We aim to differentiate ourselves through a high level of customer service, support & communication.

At AMOT, we believe our success is built on our people. We empower our teams to go beyond expectations and play a meaningful role in delivering growth, innovation, and a trusted customer experience worldwide.

The Opportunity

We are seeking an experienced Customer Service Manager to lead and develop our Customer Services function across EMEA.

This is a leadership role, not a transactional processing role. You will own the end‑to‑end customer experience, build and coach a high‑performing team, and act as the internal voice of the customer — influencing how the wider business delivers for both existing customers and new business wins.

You will build and lead a high-quality trusted customer experience which is pivotal in supporting new customer wins and double-digit growth. You will champion the customer internally, challenge friction in processes, and collaborate across Sales, Operations, Engineering, Quality, and Finance to remove barriers and drive performance.

What You’ll Be Responsible For

1. Lead, Develop and Engage Your Team

Build a confident, high-performing Customer Services team with clarity of purpose and ownership.
Drive Gallup engagement — create an environment where people feel motivated, valued, and accountable.
Conduct regular development 1:1s, deliver real-time feedback, and maintain clear development plans.
Lead annual performance management with fairness, rigor, and a coaching mindset.

2. Own the End-to-End Customer Experience

Take ownership of the full customer journey — from initial quotation through order fulfilment and aftercare.
Ensure proactive, accurate, and professional communication at every stage, keeping customers
Listen to customer needs and propose effective, commercially sound
Own and resolve escalations swiftly — minimise disruption and restore confidence when issues arise.
Ensuring customers experience reliable, professional, and proactive communication.

- Lead and coach the team to improve style, sentiment and accuracy.
- Acting as the internal advocate for customers — challenging processes that create friction or risk trust.
- Clearly explaining customers’ perspective.
- Collaborating with Peers.
- Encourage cross functional face to face discussions.

3. Drive Performance through Data and Continuous Improvement

Define and maintain customer centric and operational KPIs that drive focus and accountability.
Use Pareto and root cause analysis to identify priorities and resolve recurring issues.
Build scalable, efficient processes — leveraging IFS (MRP) and Zendesk to improve quality and
Identify and implement process improvements that support future growth.
Working closely with Sales, Operations, Engineering, Quality, and Finance to support growth and delivery performance.

- Successfully onboard new customers, supporting them through the first years to established account.
- Reports changes in customer engagement and behaviour that suggests our account with them is at risk.
- Develops market and customer knowledge to facilitate improved decision making and identify potential missed opportunity.

4. Protect the Business from Commercial and Compliance Risks

Follow UK, European and US Export Compliance procedures
Contract review terms and conditions
Collaborate with Sales and Finance to recommend Payment terms

5. Other

Keep abreast of changes to Company Policies and Procedures, AMOT Terms and Conditions ensuring the same are adhered to and met
Respond to change positively and productively and handle other tasks and projects as may be required.

What Success Looks Like

A confident, engaged Customer Services team operating with clarity and ownership.
High Gallup engagement scores.
Improved customer satisfaction, trust, and retention.
Strong cross‑functional collaboration and influence.
A team that communicates with care, clarity and a positive sentiment.
Clear performance visibility through meaningful customer and business KPIs.
Tangible contribution to new business wins and repeat business.
A sales team focused on Business Development and less on account management tasks.

What We’re Looking For

Proven experience leading customer service or customer experience teams in a B2B, industrial, or engineered‑products environment.
Strong people‑leadership skills, with a coaching and development mindset.
Experience using KPIs and process improvement to drive performance.
Comfortable owning escalations and representing the customer internally.
Collaborative, pragmatic, and confident working across functions.
Degree‑qualified or equivalent experience.

AMOT Leadership Expectations

Champions a first-class customer experience and translates it into day‑to‑day priorities.
Leads through people, not personal task execution.
Uses KPIs to drive decisions and improvement.
Represents the customer perspective with confidence.
Collaborates closely with peers to implement Operational excellence and remove barriers to progress.
Builds capability and leaves the function stronger and scalable.
Growth mindset, comfortable giving and receiving constructive feedback.

Quick apply

Refine Your Search

customer experience manager jobs in bury st. edmunds, eng

Customer Service Manager

Sales - Supervisor

Executive Coordinator

TEAM MANAGER

Administration Team Leader

Sales Office Administrator

Dayshift Supervisor

Tesco Travel Money Advisor

Final Mile Territory Manager

Customer Experience Manager

Chief Operating Officer (COO)

Area Sales Manager

Senior Management Support Administrator

Assistant Store Manager

Compliance & Operations Manager

Customer Service Manager

Credit Controller

Retail Sales Assistant

Senior CRM Executive

Retail Sales Assistant - Keyholder

I want to receive the latest job alerts for customer experience manager in bury st. edmunds, eng

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