It service manager Work, Jobs in Caerleon, Nwp (with Salaries)

IT Service Manager
Office for National Statistics —Newport
- £34,587 - £39,106 a year
- Full-time
- Hybrid work
- Presentation skills
6d
Senior IT Service Manager
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Customer service
- Presentation skills
- IT
13d
IT Services Manager
ITC Compliance Ltd —Bristol
- £45,000 - £50,000 a year
- Hybrid work
- Computer Science
- Windows
- SQL
- Free parking
- Health & wellbeing programme
Quick apply
6d
Data Enrichment Manager
Somerset Bridge Group —Bristol
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Maths
- Annual leave
- Referral programme
Quick apply
IT Service Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
5d
Website Manager
Forestry England —Bristol
- £40,388 a year
- Part-time
- English
- IT
- Communication skills
- Free parking
- Employee discount
8h
Digital Projects Officer -Digital Services
Newport City Council —Newport
- £34,434 - £38,220 a year
- Full-time
- Project management
7d
IT Operations Manager
AG Institute Business & Technology Services Ltd —Bristol
- £2,500 - £3,500 a month
- Full-time
- Management
- IT
- In-person
Quick apply
4d
Head of Technology
Protection Group International —Bristol
- Hybrid work
- Analysis skills
- IT
- Leadership
Quick apply
6d
IT Service Desk Analyst
Bristol City Council —Bristol
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Flexitime
1d
Infrastructure Engineers (DV Security Clearance )
CGI —Bristol
- Full-time
- Engineering
- Communication skills
Quick apply
IT Service Analyst
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AWS
- Employee discount
5d
Agile Delivery Manager
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
8d
Data Center Critical Environment Technician Manager
Microsoft —Newport
- £44,700 - £86,500 a year
- Full-time
- Azure
- Computer Science
- Microsoft Office
IT Support Engineer
Veezu —Cardiff
- Full-time
- English
- Windows
- Microsoft Office
Digital Engineer
Babcock International —Bristol
- Full-time
- Hybrid work
- Management
- CAD
- Engineering
- Annual leave
Data, AI & Augmentation Manager
Welsh Water —Newport
- £58,751 - £71,972 a year
- Hybrid work
- Master's degree
- No degree
- AI
- Free parking
- Annual leave
13d
Telecoms Technical Specialist - Sites
National Grid Electricity Distribution —Bristol
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
9d
Assistant Service Delivery Manager
Babcock International —Bristol
- £33,900 - £42,400 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
IT Service Desk Engineer
Bupa Dental Care —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- IT
- In-person

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IT Service Manager

Office for National Statistics -
Newport

Apply Now

Job details

Permanent | Full-time
£34,587 - £39,106 a year
6 days ago

Benefits

Company pension

Qualifications

Presentation skills

Full job description

Details

Reference number

467467

Salary

£34,587 - £39,106

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Higher Executive Officer

Contract type

Permanent

Business area

Digital Services

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

The locations for this role are Newport and Titchfield (Fareham).

This role is aligned to ONS hybrid working principles, which are based on attending the office with purpose. The postholder will be expected to contribute to the organisations overall 40% office attendance, in line with business and role requirements.

The induction process for the role will be conducted in person.

About the job

Job summary

The Office for National Statistics (ONS) is the UKs largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

We are seeking a proactive IT Service Manager to join our IT Disaster Recovery (ITDR) & Portfolio Management Team.

The team plays a critical role in ensuring the resilience, governance, and effective delivery of IT services that underpin ONS Priority Outputs. It is responsible for establishing and assuring robust, consistent IT Disaster Recovery (ITDR) capability across a hybrid technology landscape of cloud and on-premise, ensuring recovery plans are tested, validated, and fit for purpose.

Through the facilitation of Delivery Management Boards, the team provides oversight across the CITS delivery portfolio, enabling clear prioritisation and effective risk management.

Job description

Key Responsibilities:

Coordinate and improve IT Disaster Recovery (ITDR) activities, including documentation reviews, training, and annual simulation exercises
Lead and support governance forums, ensuring Corporate IT & Services (CITS) Delivery Management Boards are well‑run, actions are driven through to completion, and outcomes enable effective decision‑making
Drive the development, maintenance, and regular review of CITS Business Continuity Plans (BCP), strengthening organisational resilience
Contribute to the CITS portfolio governance processes and roadmaps, ensuring they remain aligned to strategic priorities
Produce and assure high‑quality, timely reporting, using insight to highlight risks, trends, and opportunities for improvement
Proactively identify and implement opportunities to improve processes, strengthen controls, and enhance overall service effectiveness

Person specification

Essential Criteria:

Stakeholder/Relationship Management - You take a proactive approach and can identify stakeholders, collaborate, communicate and build relationships, ensuring recovery activities remain up to date and effective
Service Focus - You see the bigger picture, taking groups of services and investigating how to get the best of underlying services
Ownership & Initiative - You take ownership of assigned tasks and actions, ensuring delivery through to completion
User Focus - You engage stakeholders and use data-driven insight to understand user needs and translate them into improved ITDR governance and CITS overarching Portfolio outcomes

Behaviours

We'll assess you against these behaviours during the selection process:

Changing and Improving
Managing a Quality Service
Communicating and Influencing

Benefits

Alongside your salary of £34,587, Office for National Statistics contributes £10,019 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader were committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

Departmental or company records (personnel files, staff reports, sick leave reports and security records)
UK criminal records covering both spent and unspent criminal records
Your credit and financial history with a credit reference agency
Security Services records

Please note: We will reach out to you once the advert has closed to confirm eligibility for this role, this will be via an e-mail. Please check you e-mails.

Visa Sponsorship

ONS are unable to offer visa sponsorship for this role. Applicants are expected to hold a valid right to work in the UK when employment commences. If you are applying on a time-limited visa, this will need to be valid for at least 18 months at point of application.

To work at the ONS, candidates must meet both UK right to work and security clearance requirements (where applicable).

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on Gov.uk or contact the recruitment email provided in the advert before applying. Failure to meet these requirements will result in your application being rejected and employment offers being withdrawn.

Application Process

Number of Stages: 2

Stage 1: Application

Stage 2: Interview

Stage 1 Application

The assessment process at the application stage will be based on your work history, CV, skills, experience, and personal statement. It is important that your application is tailored to highlight the skills, knowledge, and experience relevant to the role.

A personal statement is required at application stage, the maximum word count allowed is 1000 words, which should not be exceeded. You should provide evidence for each essential skill criterion listed in the person specification. As these criteria are scored, it is advisable to give clear examples for each one, including the impact of your actions, ideally utilising the STAR technique (Situation, Task, Action, Result).

Please note that Success Profiles Behaviour examples are not required at this stage of the application process.

When a high volume of applications are received, the sift pass mark may be adjusted. Candidates will be invited to interview based on their merit order, with those achieving the highest scores being prioritised. Applicants who score below the adjusted pass mark but still pass will be placed on hold and may be invited to interview at a later date.

We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours, and essential skills.

Stage 2  Interview

If invited to interview, you will be assessed using techniques aligned with the Civil Service Success Profiles framework, covering all behaviours listed in the job advert and any required technical skills.

Interviews will be via Microsoft Teams.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

Important Dates

Eligibility checks from 17/07/2026 - 23/07/2026. Please be aware we will be sending all candidates an e-mail to complete a eligibility form.
Sift will be conducted from 24/07/2026
Interviews will be conducted from 10/08/2026

For the full terms and conditions of the post, please see attachment.

Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Government Digital and Data Recruitment
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [email protected]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission

Apply Now

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Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information