Customer experience advisor Work, Jobs in Calderdale, Wyk (with Salaries)

Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Customer service
- Analysis skills
- IT
- Employee discount
14d
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
10d
Customer Advisor - Award Winning Company
Power Sheds —Bradford
- £26,832 - £28,496 a year
- Full-time
- CRM software
- Microsoft Excel
- English
- Profit sharing
- Employee discount
Quick apply
Graduate Opportunity - Customer Advisor - Award Winning Company
Power Sheds —Bradford
- £26,832 - £28,496 a year
- Full-time
- CRM software
- Microsoft Excel
- English
- Profit sharing
- Employee discount
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Collections Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Rotating shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
9d
Customer Service Advisor
Bensons for Beds —Burnley
- Weekends only
- Hybrid work
- Customer service
- Typing
- Phone etiquette
- Employee discount
7d
Customer Advisor
Boots —Brighouse
- £13.02 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
2d
Customer Service Advisor
Rochdale Boroughwide Housing —Rochdale
- £15,027 a year
- Part-time
- Customer service
8d
Customer Service Advisor
Core Facility Services —Elland
- £25,000 - £26,500 a year
- Part-time
- Customer service
- Salesforce
- Administrative experience
- Free parking
Quick apply
3d
Customer Support Advisor
PROJECT GROUP INVESTMENTS LIMITED —Leeds
- £13 - £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- No experience needed
Quick apply
7h
Customer Service Advisor
Interior Goods Direct Ltd —Huddersfield
- £12.58 - £15.27 an hour
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
13d
Billing Customer Service Advisor
Yorkshire Water —Bradford
- £27,417 - £31,942 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
10d
Customer Service Advisor
Gallagher —Sale
- £27,976 a year
- Full-time
- Customer service
- Communication skills
- Office experience
- Gym membership
Quick apply
Customer Service Advisor
The Guinness Partnership —Oldham
- £29,897 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Microsoft Office
2d
Customer Service Advisor
Therapy Assist Ltd —Nelson
- From £25,000 a year
- Full-time
- Customer service
- English
- Data entry
- Free parking
- Sick pay
Quick apply
2d
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Representative
CCL Computers —Bradford
- Full-time
- Customer service
- Time management
7d
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford
A01 Santander UK plc —Bradford
- £25,000 - £31,579 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
Quick apply

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Customer Experience Advisor

Anchor -
Bradford

Apply Now

Job details

Fixed term contract
£26,900 - £28,000 a year
14 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Customer service
Complaint handling
Analysis skills
IT
Communication skills

Full job description

Department: Customer Experience Hub
Location: Bradford
Salary: £26,900 per annum, rising to £28,000 after a successful probation
Contract: Full Time | Fixed Term for 12 Months

About the Role:

As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our customers. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service for our tenants and stakeholders. The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You'll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations.

Key Accountabilities and Decision Making:

Investigate and resolve complaints promptly, taking ownership from start to finish.
Communicate with customers in a clear, professional, and compassionate manner, managing expectations and providing regular updates.
Oversee future actions identified in closure correspondence, acting as the main point of contact until completion.
Act as a mediator between customers and relevant departments for timely and fair resolution.
Maintain organised records of complaints, resolutions, and contribute to trend analysis and improvement initiatives.
Encourage feedback from customers to enhance service delivery and satisfaction.
Stay updated on regulations, policies, and industry best practices.
Collaborate with colleagues to ensure consistent and effective complaint resolution.

Knowledge and Skills:

Familiarity with relevant regulations and guidelines.
Thorough understanding of company policies, conflict management strategies, and industry best practices.
Exceptional customer service skills with a focus on complaint resolution.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Proficiency in office applications and relevant IT systems.

Experience and Qualifications:

Previous customer-facing role experience, ideally within housing associations or property management.
Demonstrated experience in complaint handling and conflict resolution.
Educated to GSCE level C or above in Maths and English or equivalent.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Apply Now

Refine Your Search

customer experience advisor jobs in calderdale, wyk

Customer Experience Advisor

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Customer Advisor - Award Winning Company

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Customer Service Advisor

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Customer Service Advisor

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Customer Service Representative

Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford

Multichannel Cx Agent

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